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This study aims to examine the effects of price discount and delivery service on purchase decision and their subsequent impact on customer satisfaction and customer loyalty within an urban franchise retail context. A quantitative approach was employed using a survey of 220 consumers of Indomaret Anggrek Rosliana Raya, West Jakarta. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that price discount has a significant but relatively weak effect on purchase decision, while delivery service demonstrates a stronger influence, highlighting the increasing importance of service convenience in urban retail environments. Furthermore, purchase decision has a substantial effect on customer satisfaction, which in turn strongly influences customer loyalty. The study also confirms a sequential mediation mechanism, where marketing stimuli influence customer loyalty indirectly through purchase decision and customer satisfaction. Unlike previous customer loyalty studies that predominantly examine the direct effects of marketing stimuli on satisfaction or loyalty, this study develops a sequential framework in which purchase decision functions as a cognitive mediator preceding customer satisfaction as an affective mediator. This model extends existing customer loyalty frameworks by demonstrating that loyalty emerges through a two-stage evaluation process rather than through isolated direct relationships.

This study examines the economics and the cost per kWh (IDR/kWh) of household gas-fired power generation coupled with a renewable energy source, namely a Solar Power Plant (PLTS). The calculations in this research employ individual economic assessments for a standalone PLN system, a natural gas generator set, a solar power plant (PLTS), and a hybrid combination of a natural gas generator set and PLTS. The analysis focuses on the economic aspects of the household electricity system using the Levelized Cost of Energy (LCOE), Life Cycle Cost (LCC), and Cost-Benefit Analysis (CBA) methods. The study is conducted by evaluating the electrical economics and determining the resulting IDR/kWh cost generated by the standalone PLN system, the natural gas generator set, the PLTS, and the hybrid system combining the natural gas generator set with PLTS. The research findings are expected to contribute to the development of a more efficient and sustainable distributed energy system.  

The rapid growth of internet penetration and smartphone adoption has significantly accelerated the development of Subscription Video on Demand (SVOD) services in Indonesia, transforming the way consumers access digital entertainment. The increasing competition among streaming service providers has highlighted the importance of understanding the factors that influence users' continuance usage intention. In this paper, it is also aimed to examine the effects of Perceived Usefulness and Perceived Ease of Use on Continuance Usage Intention by extending the Technology Acceptance Model (TAM) and investigating the mediating roles of Trust and User Satisfaction among SVOD users in Indonesia. We employed a quantitative analytics method using a survey method, and the collected data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). A dataset of 180 respondents as active user of an SVOD platform through either an individual (private) subscription account or a shared subscription account has been analyzed in 2025. Main findings of the study demonstrate that (i) a satisfactory model fit with a Goodness-of-Fit (GoF) value of 0.659 and a Standardized Root Mean Square Residual (SRMR) of 0.054. (ii) The hypothesis testing results revealed that Perceived Usefulness, Perceived Ease of Use, Trust, and User Satisfaction had significant positive effects on Continuance Usage Intention., (iii). Perceived Usefulness and Perceived Ease of Use significantly influenced both Trust and User Satisfaction. (iii). The mediation analysis showed that Trust partially mediated the relationship between Perceived Usefulness and Continuance Usage Intention, whereas Trust did not mediate the relationship between Perceived Ease of Use and Continuance Usage Intention. User Satisfaction also did not exhibit a significant mediating effect.

The transformation of village areas into community-based tourist destinations represents a strategic pathway for achieving sustainable tourism in Indonesia. This study explores the potentials, challenges, and strategic directions for developing Dukuh Mejing, Bantul Regency, as an emerging community-based agro-edutourism village. A qualitative descriptive approach with an intrinsic case study design was employed, involving in-depth interviews, participatory observation, and document analysis. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña, supported by NVivo 12 Plus for coding and thematic mapping.  The results reveal that Dukuh Mejing possesses strong physical and socio-cultural assets, including modern goat farming, rice-based agriculture, and preserved local traditions such as Nyadran and Kenduri. However, key constraints remain in infrastructure, community awareness, and institutional coordination. The SWOT analysis indicates that strategic development should focus on optimizing agritourism and cultural-based experiences, enhancing community capacity, improving accessibility, and adopting digital innovation to expand market reach.  The findings emphasize that collaborative governance, community empowerment, and innovation-driven competitiveness are fundamental to building a sustainable and resilient village tourism model. This study proposes an integrated framework that aligns community-based tourism principles with destination competitiveness and sustainable planning approaches. Practically, the model provides policy insights for local governments to strengthen participatory planning, institutional synergy, and adaptive monitoring systems. Theoretically, it contributes to the understanding of how village tourism destinations can achieve sustainability through community-led innovation and inclusive governance.

This research seeks to investigate the individual and organisational elements that can influence patient happiness in premium healthcare environments. It also seeks to determine which factors most significantly account for variations in patient experience among hospital units. This research employed a mixed methods design (Creswell & Plano Clark, 2018). The quantitative phase employed an online survey method including 1,751 frontline staff, including nurses and patient-facing administrative personnel, across 14 premium hospitals in Indonesia. This sample constituted 64% of the overall population coverage. The study assessed seven constructs: competency, motivation, weariness, emotional intelligence, leadership support, workplace culture, and hospital policies. Simple linear regression analysis was employed to examine the correlation between these variables and unit-level patient satisfaction levels. The qualitative phase employed a Focus Group Discussion (FGD) methodology, with eight participants selected via maximum variation sampling. The qualitative data were examined with the Gioia thematic analysis method to comprehend the operational dynamics of these aspects in everyday practice. Our results indicate that five of the seven hypothesised parameters strongly predicted patient satisfaction at p < 0.05. The strongest predictor of workplace culture was identified, with a R² value of 0.641. Subsequently, emotional intelligence exhibited a R² of 0.565, while hospital policies demonstrated a R² of 0.560. Individual competency, with a p-value of 0.458, and weariness, with a p-value of 0.812, did not substantially predict patient happiness. The study's findings, derived from a qualitative method, elucidate how organisational elements manifest through specific daily routines, including shift briefings and well-defined standard operating procedures. In high-quality healthcare environments, organisational factors seem to be more significant predictors of patient satisfaction than the proficiency of individual staff members. These factors encompass organisational culture, leadership availability, and explicit hospital regulations. This discovery undermines the presumption that individual staff proficiency is the primary distinguishing element in patient satisfaction. When hospitals implement rigorous hiring requirements and staff achieve the requisite baseline competency, organisational variables significantly influence patient experience. Consequently, the results indicate that leaders in premium healthcare should not concentrate just on enhancing individual competencies. They must also enhance work culture and leadership techniques that promote continuous patient-centered service behaviour.

This study examines how Sustainable Innovation contributes to Business Sustainability in food-sector small and medium-sized enterprises (SMEs) through the mediating role of Zero Waste Operations. The study responds to the need to understand sustainability not only as a strategic objective, but also as an operational process embedded in inventory control, product return handling, near-expiry product management, packaging practices, and waste-reduction routines. A quantitative explanatory design was employed at Pasundan Snack Purwokerto, a distribution-based food SME in Indonesia. Using a census approach, data were collected through structured questionnaires from 65 employees involved in operational and distribution activities. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Sustainable Innovation has a positive and significant effect on Business Sustainability and Zero Waste Operations. Zero Waste Operations also positively and significantly influence Business Sustainability. Mediation testing confirms that Zero Waste Operations partially mediate the relationship between Sustainable Innovation and Business Sustainability, indicating that innovation improves sustainability both directly and indirectly through waste-reduction routines. These findings suggest that sustainable innovation becomes more effective when translated into concrete operational practices, such as digital stock recording, FIFO or FEFO implementation, return classification, supplier coordination, packaging reuse, and near-expiry product handling. The study contributes to sustainability management literature by positioning Zero Waste Operations as an operational mediation mechanism in a distribution-centered food SME. Practically, the findings provide guidance for SME owners and policymakers to design feasible zero-waste initiatives that fit the resource limitations of small food distribution businesses in developing economy food supply chains.

Employee performance is increasingly recognized as being influenced not only by structural conditions but also by employees' psychological and relational experiences in the workplace. However, few studies have concurrently examined the comparative and mediated effects of sense of belonging, workplace spirituality, and job satisfaction within a unified framework. This study explores how these factors impact performance both directly and indirectly through organizational commitment, employing a quantitative explanatory design with survey data from 213 employees selected via proportionate stratified random sampling and analyzed using Structural Equation Modeling (SEM) with validated and reliable measures. The results indicate that sense of belonging (β = 0.201, p = 0.043), workplace spirituality (β = 0.214, p = 0.007), job satisfaction (β = 0.357, p = 0.041), and organizational commitment (β = 0.276, p = 0.024) significantly predict performance. Additionally, sense of belonging (β = 0.297, p = 0.002), workplace spirituality (β = 0.211, p = 0.009), and job satisfaction (β = 0.725, p < 0.001) significantly predict organizational commitment, which mediates these relationships. Total effects reveal job satisfaction as the strongest predictor of performance (β = 0.312), followed by sense of belonging (β = 0.305) and workplace spirituality (β = 0.299). These findings demonstrate that employee performance is closely associated with affective and experiential workplace factors and highlight organizational commitment as a central explanatory mechanism. These findings underscore the importance of enhancing psychological attachment, meaningful work experiences, and satisfaction to support sustained performance, while providing an integrated empirical framework for future research.

Studies examining the role of IT capability in supporting revenue-generating activities (RGA) in private universities remain limited. In many private universities in Indonesia, revenue-generating activities are still treated as secondary activities outside the core academic mission and are often managed without adequate technological support. This situation may increase managerial risks and reduce the effectiveness of income diversification initiatives. This study aims to examine the role of IT capability in strengthening the relationship between revenue-generating activities and the financial sustainability of private universities. A survey method was employed by collecting data from financial leaders of private universities. A total of 468 valid responses were obtained from private universities located across three major islands and ten provinces in Indonesia. Prior to hypothesis testing, validity and reliability tests were conducted, and the data were examined to ensure that they met the classical assumption requirements. Regression analysis using SPSS was then applied to test the proposed hypotheses. The results show that revenue-generating activities significantly influence financial sustainability. In addition, IT capability has a direct positive effect on financial sustainability and strengthens the relationship between revenue-generating activities and financial sustainability. These findings suggest that private universities should pay greater attention to developing IT capability to support institutional financial sustainability. This includes investing in IT infrastructure, improving the IT competencies of human resources, and strengthening IT operations that support university development activities, particularly in managing revenue-generating initiatives

The coal industry in Indonesia is a capital-intensive sector characterized by long operating cycles and high dependence on global commodity price fluctuations. These conditions create substantial liquidity needs, making efficient working capital management crucial. This study aims to examine the effect of Supply Chain Finance (SCF) on firm performance in Indonesia’s coal production sub-industry. SCF in this study is measured using the Cash Conversion Cycle (CCC) and its components, Days Sales Outstanding (DSO), Days Inventory Outstanding (DIO), and Days Payable Outstanding (DPO). Firm performance is proxied by Return on Assets (ROA), while the control variables include firm size (SIZE), leverage (LEV), and sales growth (SALEG). The main hypothesis proposes that SCF has a positive effect on firm performance. This research employs secondary data from 19 coal production companies listed on the Indonesia Stock Exchange (IDX) during the 2020-2024 period. The analysis is conducted using panel data regression with the Random Effect Model (REM) approach, estimated through the Generalized Least Square (XTGLS) method.The results show that SCF has no significant effect on firm performance, while leverage (LEV) and sales growth (SALEG) have a negative and significant effect. The coefficient of determination (R²) of 27.06% indicates that the model explains 27.06% of the variation in firm performance. These findings suggest that SCF efficiency in the coal industry does not directly enhance profitability, likely due to the long cash conversion cycle and high capital requirements inherent in this sector.

This study aims to determine and analyze the influence of Supply Chain Management, Service Quality, Operational Innovation, and Information Technology on Operational Performance in logistics companies in Indonesia. The type of research used is quantitative with a descriptive-verification approach. The population of this study were operational employees in national logistics companies such as JNE, J&T Express, SiCepat, and Pos Indonesia, with a sample of 100 respondents selected through a purposive sampling technique. Data collection was carried out through an online questionnaire using a Likert scale of 1–5. Data analysis was carried out using multiple linear regression using SPSS. The results of the study indicate that Supply Chain Management, Service Quality, and Information Technology have a positive and significant effect on Operational Performance, while Operational Innovation has no significant effect.

The rapid development of immersive technologies, including Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR), presents novel opportunities to enhance tourist experiences and promote sustainable village tourism. This study is particularly significant as Generation Z, as digitally savvy travellers, plays a strategic role in shaping sustainable tourism practices, especially within rural destinations. The research aims to examine the influence of Generation Z’s awareness of immersive technologies on their positive attitudes toward village tourism, visit intentions, and perceptions of the role of immersive technologies in supporting sustainable tourism principles. A quantitative approach was employed using Partial Least Squares Structural Equation Modelling (PLS-SEM). Data were collected through structured questionnaires from 150 Generation Z respondents across various regions who have previously interacted with immersive technologies and plan to visit village tourism destinations. The findings indicate that awareness of immersive technologies significantly enhances positive attitudes toward village tourism, which in turn influences visit intentions and perceptions of immersive technologies’ role in fostering community-oriented sustainable tourism. These results underscore that integrating immersive technologies not only enriches tourist experiences but also supports cultural preservation, local economic empowerment, and sustainable tourism practices. Practically, the findings provide guidance for village tourism managers, policymakers, and stakeholders in designing effective digital strategies to develop community-based sustainable tourism initiatives.