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INDEXED PUBLICATIONS56
CROSSREF CITATIONS51
CROSSREF · CITED PUBLICATIONS37.5%
CROSSREF · MEAN CITATIONS0.91

Crossref citation coverage: 56 / 56 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

Research collection

56 publications

JOURNAL ARTICLE

The construction of public value in aesthetic education

Ren-Fang Chao · Yi-Sian Du

International Journal of Business Ecosystem & Strategy · 2026

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As aesthetic education extends beyond the classroom, it no longer concerns only individual cultivation of aesthetic sensibility, but also involves the formation of public value. However, existing studies remain insufficient in explaining how it is constructed as public value through cross-organizational collaboration within local contexts. Therefore, positioned as a conceptual paper with an illustrative policy-case orientation, this study adopts a public value management perspective to analyze the interactions among governments, schools, communities, and arts nonprofit organizations in the process of publicizing aesthetic education. The Taiwanese policy and practice examples are used as illustrative cases to clarify how cross-organizational collaboration supports the proposed framework, rather than as empirical cases for comparative or generalizable case-study analysis. The findings indicate that the public value of aesthetic education is not naturally generated by policies or curricula; rather, it is gradually formed through continuous coordination, integration, and collaboration among multiple actors, in which arts nonprofit organizations play a central intermediary role. Finally, this study proposes a cross-organizational construction mechanism as a reference for cultural governance and educational practice.

DOI 10.36096/ijbes.v8i3.12890 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Examining the effectiveness of health food advertising based on Optimal Arousal Theory

Chih-Yu Wang · Ren-Fang Chao · Chor-Sum Au-Yeung · Yu-Lung Wu

International Journal of Research in Business and Social Science · 2026

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With the increasing awareness of health and the widespread adoption of social media advertising, health food advertising has become an important source of information influencing consumer decision-making. However, existing studies have primarily focused on the effects of attitudes or behaviors, with limited attention to the underlying psychological mechanisms. Therefore, this study applies optimal arousal theory to examine how expertise and trustworthiness in health food advertising influence consumers’ purchase intention through perceived information relevance. The findings indicate that both expertise and trustworthiness positively affect perceived information relevance, which in turn significantly enhances purchase intention. These results suggest that individuals tend to pursue an optimal level of stimulation, and when advertising information evokes an appropriate level of psychological arousal and aligns with personal needs, it is more likely to facilitate positive behavioral responses. In addition to confirming the importance of perceived information relevance, this study extends optimal arousal theory from the level of sensory stimulation to the cognitive level, thereby advancing the development of optimal arousal theory research.

DOI 10.20525/ijrbs.v15i4.51830 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

How do online browsing motivations influence impulse buying? A uses and gratifications perspective

Shing-Chi Fan · Ren-Fang Chao · Chuan-Chun Wu · Zhe-Cheng Chen

International Journal of Research in Business and Social Science · 2026

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This study aims to examine the effects of utilitarian and hedonic browsing on impulse buying tendency and the urge to buy impulsively in online shopping contexts. It further evaluates the mediating role of impulse buying tendency in this relationship. Drawing on Uses and Gratifications (U&G) theory and the Stimulus-Organism-Response (S-O-R) framework, a conceptual model is developed. A questionnaire survey was conducted, and 393 valid responses from online consumers were collected. Structural Equation Modeling (SEM) was employed to analyze the data and test the proposed hypotheses. The findings demonstrate that (i) hedonic browsing has a significant positive effect on impulse buying tendency, which subsequently increases the urge to buy impulsively; (ii) utilitarian browsing has a significant negative effect on impulse buying tendency and does not directly influence impulse buying urges; and (iii) impulse buying tendency plays a critical mediating role in transforming browsing motivations into immediate purchase impulses. These results suggest that impulse buying is not purely an immediate reaction but is shaped through underlying psychological tendencies. This study contributes to consumer behavior literature by extending the application of U&G theory in digital commerce contexts and provides practical implications for online platform design and marketing strategies.

DOI 10.20525/ijrbs.v15i4.51730 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

How leisure crafting influences leisure satisfaction: A self-determination theory perspective

Jui-Chieh Chang · Ren-Fang Chao · Liang-Chien Lee

International Journal of Research in Business and Social Science · 2026

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This paper aims to examine the effects of leisure crafting on leisure satisfaction from a self-determination theory perspective. In this paper, it is also aimed to evaluate the mediating role of leisure benefits and the moderating role of work–leisure conflict within an integrated theoretical framework. We employed a quantitative analytical approach using structural equation modeling to test the proposed hypotheses and assess both direct and indirect relationships among the variables. A dataset of 325 hospitality industry newcomers in northern Taiwan was collected through a structured questionnaire and analyzed to examine the relationships among leisure crafting, leisure benefits, leisure satisfaction, and work–leisure conflict. Main findings of the study demonstrate that (i) leisure crafting has a significant positive effect on leisure benefits, indicating that proactive adjustment of leisure activities enhances psychological and social gains; (ii) leisure benefits significantly mediate the relationship between leisure crafting and leisure satisfaction, suggesting that psychological need satisfaction functions as a key explanatory mechanism; and finally (iii) work–leisure conflict negatively moderates the relationship between leisure crafting and leisure benefits, such that higher levels of conflict weaken the positive influence of leisure crafting on perceived benefits. Overall, the results extend the application of self-determination theory to the leisure domain and provide empirical evidence for the motivational mechanisms underlying leisure satisfaction in high work-demand contexts.

DOI 10.20525/ijrbs.v15i3.50360 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Strategic design and governance of type 2 diabetes care ecosystems: A cross-national comparative analysis across seven countries

Tse-Ping Tang · Jyi-Chang Tsai · Yu Lung Wu

International Journal of Business Ecosystem & Strategy · 2026

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This study aims to examine Type 2 diabetes care as a strategic health ecosystem and to identify how differences in ecosystem design and coordination strategies influence system-level performance across countries. A cross-national comparative strategy analysis is conducted using secondary data from international and national health statistics covering the United States, the United Kingdom, Germany, Japan, China, India, and Taiwan during the period 2015–2024. The analysis is guided by an ecosystem-based strategic framework that integrates contextual system characteristics, core care strategies, and intermediate performance outcomes, including prevention orientation, accessibility of care resources, technological integration, coordination mechanisms, and community engagement. Multi-dimensional analytical and visualization techniques are applied to compare strategic configurations and performance patterns across national care ecosystems. The results reveal a continuous global increase in the prevalence of Type 2 diabetes, alongside substantial heterogeneity in care effectiveness across countries. Stronger ecosystem performance is associated with integrated care strategies, advanced digital coordination, stable primary care structures, and high accessibility supported by universal coverage and community-based networks. The study concludes that effective management of chronic disease depends not only on medical interventions but also on the strategic design and governance of healthcare ecosystems, emphasizing the importance of prevention-oriented strategies, digital maturity, reduction of access disparities, and localized ecosystem activation as critical levers for improving long-term system performance.

DOI 10.36096/ijbes.v8i2.11860 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Smart Information Management Systems and ESG Governance in aviation: Evidence from Taiwan

Hui-Ping Shen · Yu-Lung Wu

International Journal of Business Ecosystem & Strategy · 2026

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The aviation industry confronts two primary challenges: achieving net-zero emissions and undergoing digital transformation. This study examines the role of Smart Information Management Systems (SIMS) as a governance intermediate in addressing sustainability strategy discrepancies between airports and airlines. A multi-criteria decision-making (MCDM) framework was utilised, incorporating the Fuzzy Delphi Method (FDM) and the Analytic Hierarchy Process (AHP). Data was gathered from 17 experts, averaging 15.6 years of experience, encompassing representatives from airlines (35.3%), airport authorities (23.5%), academia (17.6%), government policy departments (11.8%), and ESG specialists (11.8%). The research assesses governance maturity across six dimensions: data transparency, carbon monitoring, decision support, compliance governance, interdepartmental collaboration, and resource optimisation. The findings indicate a systemic "technical vs. institutional" disparity in governance capabilities: Airlines exhibit markedly greater maturity in data transparency (+55.26%) and resource optimisation (+34.52%), propelled by real-time operational agility. Airports demonstrate enhanced proficiency in decision support (+38.80%) and compliance and risk governance (+35.89%), indicating a regulation-focused institutional framework. This paper presents a comprehensive ESG–SIMS governance paradigm that clarifies the mediating function of digital technologies in enhancing data openness, decision-making agility, and governance resilience in the aviation sector. 

DOI 10.36096/ijbes.v8i2.11240 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

What drives fans’ live game attendance intentions? An Event System Theory perspective

Yu-Chuan Hsieh · Ren-Fang Chao · Han-Yee Leong

International Journal of Research in Business and Social Science · 2026

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The widespread adoption of streaming services and social media has enhanced online spectators’ interactivity and immersion, yet it may also weaken fans’ willingness to attend games in person. Drawing on event system theory, this study examines how social media marketing activities and team identification influence intention to attend professional basketball games, with social presence serving as a mediating mechanism. Survey data were collected from 564 fans who had never attended a professional basketball game, and the proposed model was tested using structural equation modeling. The results show that social media marketing activities influence attendance intention only indirectly through social presence. In contrast, team identification not only directly predicts attendance intention but also exerts an indirect effect via social presence. Overall, the findings underscore social presence as a pivotal mechanism that converts online stimuli into intentions to attend live events and provide practical guidance for teams’ social community management and fan relationship strategies.

DOI 10.20525/ijrbs.v15i2.50280 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The impact of inflation on general and green bonds<i>:</i> Evidence from Taiwan bond market

Po-Jung Chen · Chih-Yu Yang

International Journal of Research in Business and Social Science · 2026

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Green bonds are typically used for environmental protection projects. This paper explores the differences between general bonds and green bonds in Taiwan, as well as the impact of inflation. The findings are as follows: First, because green bonds support environmentally sustainable development projects, which require a longer time to realize their environmental benefits, they require longer repayment periods. Second, most green bonds have lower coupon rates than general bonds, indicating that investors are willing to accept lower interest income for the sake of environmental sustainability. Third, because green bonds invest in environmental protection projects with lower returns, investors also demand higher risk premiums due to relatively higher recovery risks. Finally, after inflation occurs, the increase in green bond coupon rates is less than that of general bonds. Inflation may have different effects on the dividend yields of individual companies, but there is no significant difference for the overall industry.

DOI 10.20525/ijrbs.v15i2.49920 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Portfolio optimization in the pre-emerging market transition: Evidence from the VN30 index

Tram Thi Hoai Vo · Pai-Chou Wang

International Journal of Research in Business and Social Science · 2026

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This study investigates portfolio optimization within the Mean–Variance framework using alternative estimators for expected returns and risk. Based on daily data of VN30 stocks from March 2021 to December 2025, nine portfolio strategies are constructed by combining three return estimators (historical mean, CAPM, and Exponential Moving Average) with three risk estimators (sample covariance, Ledoit–Wolf shrinkage covariance, and semicovariance). Portfolios are optimized by maximizing the Sharpe ratio under realistic weight constraints and a post-optimization sparsification procedure to improve implementability. Empirical results indicate that portfolios using EMA-based expected returns combined with Ledoit–Wolf or semicovariance estimators deliver more stable and superior out-of-sample performance over 1-, 3-, and 6-month horizons. In contrast, strategies relying on historical mean returns with sample covariance suffer from severe performance degradation, while CAPM-based approaches underperform consistently. These findings underscore the importance of adaptive return estimation and robust risk modeling in emerging equity markets and offer timely implications for portfolio construction in Vietnam as it prepares for a potential upgrade to emerging market status.

DOI 10.20525/ijrbs.v15i1.48640 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Student perceptions of simplified English and multiple learning tools in English-medium instruction courses in non-English speaking contexts

Yi-juen Chen

International Journal of Research in Business and Social Science · 2026

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This study investigates the effectiveness of integrating simplified English and multiple learning tools in English-Medium Instruction (EMI) general education courses in non-English speaking contexts. As EMI proliferates globally, institutions face persistent challenges related to students' mixed English proficiency and the complexity of academic content. To address these challenges, this research examines a pedagogical approach that combines simplified English with diverse learning tools, including mind maps, group discussions, worksheets, and project work. An 11-item, 5-point Likert scale questionnaire was administered to 327 students enrolled in two EMI general education courses—"Creativity and Innovation” (n=168) and “Service Innovation” (n=159)—at a Taiwanese university of science and technology over five years (2020-2025). Mann-Whitney U tests were conducted to compare student perceptions across the two courses, and cross-table statistics were used to identify patterns in student responses. The findings reveal consistently high levels of student satisfaction across both courses, with no statistically significant differences detected between them (all p >0.05). Students reported strong agreement that the instructional approach enabled them to understand professional knowledge despite the EMI setting (78.9% agreement), stimulated the effectiveness of their English learning (76.8% agreement), and fostered willingness to take additional EMI courses (76.8% agreement). Students also reported high levels of personal effort in learning activities (81.6% agreement). However, the development of good study habits for class preview and review emerged as a relatively weaker area (58.2% agreement), suggesting a need for additional pedagogical scaffolding to support self-directed learning. The study concludes that combining simplified English with multiple learning tools represents an effective and transferable pedagogical strategy for addressing linguistic diversity in EMI contexts. While the approach facilitates content comprehension and student engagement, explicit attention to fostering autonomous learning skills remains essential for comprehensive EMI pedagogy.

DOI 10.20525/ijrbs.v15i1.46910 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Digital influence and self-efficacy in promoting exercise and stress reduction

Tz-Li Wang · Shu-Ling Chang · Muhammad Azizurrohman

International Journal of Research in Business and Social Science · 2026

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Physical activity plays a crucial role in maintaining health and reducing stress, particularly among students in demanding disciplines such as nursing. This study examines how social media and self-efficacy influence exercise behavior and stress relief, drawing on the Social Cognitive Theory and Uses and Gratifications Theory. Data were collected from 295 Vietnamese undergraduate nursing students and analyzed using structural equation modeling (SEM). The results reveal that both social media use and self-efficacy significantly and positively affect stress relief, with exercise behavior acting as a mediating variable. The proposed model explains 69.2% of the variance in exercise behavior and 57.8% in stress relief. These findings suggest that exposure to fitness-related content and higher confidence in one’s ability to exercise contribute to greater engagement in physical activity and improved stress management. The study highlights the importance of integrating digital media and self-efficacy enhancement strategies into university health promotion programs. Universities should consider using social media platforms to share motivational content, facilitate online exercise communities, and organize student-led fitness initiatives. Policy-makers may also support campaigns promoting physical activity as an effective stress management strategy for health-related professions.

DOI 10.20525/ijrbs.v14i10.47260 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

An applied study on the implementation of a multimodal explainable artificial intelligence system in long-term care institutions

Chia-Chieh Wu · Yu-Lung Wu · Kun-Chih Chen

International Journal of Research in Business and Social Science · 2026

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This study investigates the effects of perceived ease of use (PEU), perceived usefulness (PU), and trust (TR) on behavioral intention (BI) toward adopting multimodal explainable artificial intelligence systems in long-term care institutions. Specifically, it examines the mediating role of PU in the relationship between PEU and BI and further analyzes how TR moderates the relationships of PEU and PU with BI. Data were collected through an online questionnaire administered to nurses, care attendants, and administrators working in long-term care facilities in Taiwan. A total of 150 questionnaires were distributed, and 125 valid responses were obtained, yielding an effective response rate of 84%. ncluded a clear, non-technical explanation of what a multimodal explainable AI system is, to help readers who are not AI specialists better understand the core conce. The empirical results indicate that PU, PEU, and TR all have significant positive effects on BI. Moreover, PU partially mediates the relationship between PEU and BI, while the interaction terms TR×PEU and TR×PU significantly moderate BI: when trust is high, the effect of PU on BI is strengthened, whereas the effect of PEU on BI is weakened. These findings suggest that, in high-trust settings, long-term care professionals are more willing to tolerate system complexity if the system is clearly useful. Based on these results, the study offers managerial and policy implications for integrating smart technologies into Taiwan’s long-term care sector, emphasizing the importance of usefulness, usability, and trust in enhancing technology adoption. This research extends the Technology Acceptance Model by integrating trust, providing new insights for digital transformation in long-term care

DOI 10.20525/ijrbs.v14i10.47020 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Why do organizational support and social influence drive the use of artificial intelligence?

Chang-Hong Wu · Ruey-Der Twu · Kuo-Chung Huang

International Journal of Research in Business and Social Science · 2026

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Artificial intelligence has gradually become an important tool for organizational strategy and research and development activities, with applications involving human–machine collaboration, process transformation, and the dynamic process of technology adoption. However, AI usage behavior of research and development personnel in professional contexts has not yet been thoroughly investigated. Grounded in social cognitive theory, this study examines the mechanisms through which organizational support, social influence, performance expectancy, and personal innovativeness affect AI usage. Using purposive sampling, data were collected from 238 valid responses of technology R&D personnel in Kaohsiung, and structural equation modeling was employed for analysis. The results indicate that the direct effects of organizational support and social influence on AI usage are not significant, but both indirectly influence AI usage through performance expectancy, highlighting performance expectancy as the core driver of AI adoption. In addition, personal innovativeness demonstrates a significant moderating effect, as individuals with higher innovativeness are better able to translate performance beliefs into actual behavior. These findings suggest that in knowledge-intensive environments, external support and social norms must be integrated with employees’ perceptions of AI benefits to facilitate actual adoption. Theoretically, this study extends the application of social cognitive theory to AI usage, addressing the limitations of prior research that focused solely on external factors; practically, it reminds managers to strengthen employees’ performance expectancy and design promotion strategies tailored to individual differences in order to foster organizational digital transformation.

DOI 10.20525/ijrbs.v14i9.45710 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Empowering IT expatriates: Unleashing the synergy of psychological capital, cultural intelligence, cross-cultural adjustment, and organizational citizenship behavior in a globalized tech frontier

Tz-Li Wang · Duc-Dinh Thien Luong

International Journal of Business Ecosystem & Strategy · 2026

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Grounded in Conservation of Resources theory, this study examines how psychological capital influences organizational citizenship behavior among Vietnamese IT expatriates in Taiwan, focusing on the mediating role of cross-cultural adjustment and the moderating influence of cultural intelligence. Survey data from 500 participants were analyzed using PROCESS Macro and AMOS. The results show that hope, self-efficacy, and optimism significantly predict cross-cultural adjustment, whereas resilience does not. All psychological capital dimensions positively predict organizational citizenship behavior, and cross-cultural adjustment partially mediates these relationships, indicating that psychological resources promote discretionary behaviors more effectively when expatriates achieve cultural ease. Cultural intelligence significantly strengthens the psychological capital, cross-cultural adjustment link, with the strongest effects observed for self-efficacy and optimism, highlighting the importance of cultural capability in resource deployment. This study advances expatriate research by integrating psychological capital, cross-cultural adjustment, cultural intelligence, and organizational citizenship behavior into a unified model within an East Asian technology context. Practical implications include developing psychological capital-cultural intelligence training, enhancing intercultural onboarding practices, and supporting migrant professional networks to improve expatriate retention and performance.

DOI 10.36096/ijbes.v7i6.10630 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The investigation of role overload on organizational deviance

Wing Shing Lee

International Journal of Business Ecosystem & Strategy · 2025

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Role overload is prevalent in modern workplaces and can lead to negative consequences; however, its connection to organizational deviance is understudied. This study investigated the relationship between role overload and organizational deviance, and examining the mediating roles of moral disengagement and felt trust. Using the job demands-resources model, moral disengagement theory, and social exchange theory as frameworks, three hypotheses were developed and tested. Data were collected in two phases from 324 full-time employees in Taiwan using validated scales. Partial least squares structural equation modeling was used for the analysis. The results indicate that role overload has a direct positive relationship with organizational deviance. Additionally, moral disengagement and felt trust both mediated this relationship. Specifically, role overload increases moral disengagement, which in turn increases organizational deviance. Role overload also decreases felt trust, leading to increased organizational deviance. These findings suggest multiple pathways through which role overload can result in deviant workplace behaviors. This study contributes to the literature by identifying the moral and emotional mechanisms linking role overload to organizational deviance.

DOI 10.36096/ijbes.v7i5.9420 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

How parents of young children perceive the value of participating in parent–child physical activities

Lung-An Shen · Ren-Fang Chao · Wei-Chih Wang

International Journal of Research in Business and Social Science · 2025

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Early childhood is a critical period for developing exercise habits, and parental involvement plays a decisive role in shaping children’s physical activity behaviors. Drawing on Expectancy Value Theory, this study examined parents of kindergarten-aged children across five constructs: Ability Expectation, Required Effort, Psychological Cost of Failure, Cost of Others’ Expectations, and Perceived Value. Results revealed a notable gap between the perceived importance and actual satisfaction of the Psychological Cost of Failure, indicating parents’ concern about potential frustration or pressure their children might face. In contrast, Perceived Value was consistently rated high in both importance and satisfaction, underscoring parents’ recognition of the social and emotional benefits of parent–child physical activities. These findings highlight the need for schools to provide emotional support and positive reinforcement in activity design.

DOI 10.20525/ijrbs.v14i7.44520 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The Impact of competitive climate on organizational deviance:

Wing Shing Lee

International Journal of Research in Business and Social Science · 2025

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Management often promotes internal competition as a means to enhance employee performance; however, the potential adverse effects are frequently neglected. This study investigates the relationships among competitive psychological climate, organizational deviance, moral disengagement, and felt trust. It explores how a competitive climate is associated with organizational deviance through the mechanism of moral disengagement and examines whether felt trust moderates this relationship. Surveys were administered in two phases to 279 full-time employees in Taiwan. Partial least square structural equation modeling was employed to test the hypothesized relationships. Our findings indicate that moral disengagement mediates the relationship between competitive psychological climate and organizational deviance. Furthermore, felt trust moderated both the direct and indirect relationships involving competitive psychological climate. The implication for management is that when employing internal competition to enhance performance, they should consider the potential for deviant behavior and whether it can be mitigated by moderators such as felt trust.

DOI 10.20525/ijrbs.v14i7.43510 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

How leisure benefits emerge for shrimp fishing consumers: A Self-Determination Theory perspective

Han-Yee Leong · Ren-Fang Chao · Chun Chen

International Journal of Research in Business and Social Science · 2025

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Shrimp fishing, a unique leisure activity in Taiwan, provides an important recreational option for local residents. Guided by self-determination theory, this study investigates how leisure motivation and leisure involvement affect perceived leisure benefits, with leisure satisfaction as a mediator. A survey from 359 shrimp fishing participants and structural equation modeling, results how that both leisure motivation and involvement positively influence leisure benefits, with leisure satisfaction acting as a partial mediator. Moreover, leisure motivation exerts stronger direct and indirect effects than involvement. These findings contribute to the literature by extending self-determination theory in leisure research and provide practical guidance for venue operators and managers in enhancing consumer engagement, improving service design, and sustaining cultural leisure industries.  

DOI 10.20525/ijrbs.v14i7.43400 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Resilience and travel intentions during crisis: A social perspective

Wanching Chang · Ren-Fang Chao · Sayomphoo Pitiyanuvath

International Journal of Research in Business and Social Science · 2025

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In the wake of the pandemic, countries worldwide have strived to revive their tourism sectors, with Thailand’s industry playing a crucial economic role. Grounded in Protection Motivation Theory (PMT), this study examines key psychological determinants of domestic travel intentions, including threat severity, response efficacy, and psychological resilience. Data from 509 Thai participants were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results reveal that heightened threat perceptions significantly weaken travel intentions, while confidence in protective measures enhances willingness to travel. Psychological resilience mitigates perceived threats and strengthens the effect of response efficacy on travel intention. Surprisingly, anxiety did not significantly impact travel intentions. This study offers a holistic perspective on travelers' cognitive and emotional responses to health crises. The findings provide valuable insights for policymakers and stakeholders to strengthen public resilience, foster trust in safety measures, and support sustainable recovery in the tourism sector.

DOI 10.20525/ijrbs.v14i7.43240 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Understanding the drivers of customers' continuance intention to use AI chatbots in e-commerce

Quang Huy Trần

International Journal of Research in Business and Social Science · 2025

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The e-commerce experience has been transformed by artificial intelligence, which has also opened new avenues for customer communication through chatbots. This study aims to examine how chatbot characteristics influence continuance intention in e-commerce. Specifically, it explores how interactivity, compatibility, information quality, and service quality affect users' perceptions of chatbot usefulness and enjoyment. A quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed for data analysis. The main findings reveal that (i) information quality and service quality positively influence both perceived usefulness and perceived enjoyment of chatbots, which in turn enhance continuance intention; (ii) compatibility positively affects perceived enjoyment but not perceived usefulness; and (iii) interactivity moderates the relationship between information quality and both perceived usefulness and enjoyment. This study extends the Technology Acceptance Model by incorporating service-related and interactive factors, contributing to the growing body of knowledge on consumer behavior and technology adoption in e-commerce. The findings offer valuable insights for chatbot designers, managers, and customer service practitioners.

DOI 10.20525/ijrbs.v14i5.42720 Crossref citations0 OpenAlex citations