Research collection
16 publications
JOURNAL ARTICLEK Mercy Makhitha · Brian Soke
International Journal of Research in Business and Social Science · 2021
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Independent retailers face many challenges that influence their growth and development. Independent retailers are small businesses facing competition from major retailers in South Africa (SA) that have penetrated the townships and rural areas. The purpose of the study was to investigate the challenges that influence the development of independent retailers in SA. A survey was conducted among small independent retailers in SA. The convenience sampling method was adopted for the study due to the inaccessibility of a database on independent retailers in SA. Existing literature was used to design a questionnaire, targeted at small independent retailers, to investigate the challenges that influence their business performance. The findings of the study revealed that finance and marketing are the major challenges influencing the operations of small, independent retailers. Business-related challenges are the least challenging aspects for small independent retailers in SA. Independent retailers need to manage their businesses appropriately in order to survive and sustain their businesses. Independent retailers buy products from wholesalers while a few of them buy directly from manufacturers.
DOI 10.20525/ijrbs.v10i7.12261 Crossref citations1 OpenAlex citations
JOURNAL ARTICLECleopatra Moipone Matli · Tshepo Tlapana · Raymond Hawkins-Mofokeng
International Journal of Research in Business and Social Science · 2021
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Brand choice has historically played an important role in a wide range of industries, particularly in the private sector, where billions of Rands are invested to entice potential customers. Taking this into consideration, the purpose of this study is to investigate the effect of brand awareness and brand image on first-year student selection of a University of Technology in KwaZulu-Natal. The objectives of the study were to establish and identify the brand preference and image attributes that entice first-year students’ selection of a University of Technology (UoT). The study also examined the biographic variables of those students. To accomplish these objectives, an exploratory study using a quantitative research approach was conducted, in which questionnaires were administered to 500 first-year students at the selected Universities of Technology in KwaZulu-Natal. The study revealed that topics such as investments in brand awareness and brand image, safety and security, the caliber of staff, delays in academic programmes, student-lecturer relationships, and service delivery were identified as factors that influenced the participants' selection and willingness to recommend their institutions to potential students. Thus, the study recommends that UoTs should pay more attention to branding strategies as an agendum to ensuring institutional profitability and viability, relationship management, and human resource. Finally, the findings of this study are limited to KwaZulu-Natal and should not be extrapolated outside this region.
DOI 10.20525/ijrbs.v10i7.13532 Crossref citations2 OpenAlex citations
JOURNAL ARTICLEObed Freedom Chauke · Tshepo Tlapana · Raymond Hawkins-Mofokeng
International Journal of Research in Business and Social Science · 2021
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Green marketing has evolved, although the market share of green products remains considerably low. Green products are part of comprehensive green marketing, and this sort of marketing has progressed to the point that practically every consumer is aware of it. The study focuses on the factors that influence the adoption and consumption patterns of green goods in the greater Durban area. The study used a quantitative, non-probability, and random sampling strategy to discover consumers' sentiments toward the purchase of green products. The data was collected through the use of questionnaires and analyzed using the SPSS. The sample size was 384 customers from retail malls in selected Durban suburbs, representing a wide demographic and cultural background. The study's findings revealed that customers in the greater Durban area are aware of green products. Green products, on the other hand, are regarded as affluent due to their high pricing. This means that companies developing green products will have to look for ways to cut their pricing. The survey also reveals that when customers must pick between green and non-green items, pricing is a crucial factor. The study's findings are limited to the confines of the wider Durban area and cannot be extrapolated.
DOI 10.20525/ijrbs.v10i7.13581 Crossref citations3 OpenAlex citations
JOURNAL ARTICLEChinyere Theresa Ogbuanya · Chinedu I.O Okeke · Abdullahi M Hassan
International Journal of Research in Business and Social Science · 2021
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This study examines the effects of challenge-based and activity-based learning approaches on technical college students’ achievement, interest and retention in woodwork technology. A quasi-experimental research design was adopted. The study constituted a total number of 122 subjects, 63 for Challenge-based learning, while 59 were for activity-based learning. The study revealed that students who taught woodwork using the challenge-based learning instructional approach had a higher mean score than students taught using the activity-based learning teaching method in cognitive achievement tests, psychomotor achievement tests and tests for retention of learning. Consequently, the research recommended that the National Board for Technical Education (NBTE) should consider a review of the Woodwork work curriculum for Technical Colleges with a view to incorporating the challenge-based learning instructional approach into the teaching of the woodwork.
DOI 10.20525/ijrbs.v10i7.13694 Crossref citations6 OpenAlex citations
JOURNAL ARTICLEBlessing Kanyumba · Melanie Lourens
International Journal of Research in Business and Social Science · 2021
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This study aimed at identifying talent retention strategies for female academics in the higher education sector, paying particular attention to the Sub-Saharan context. Higher education institutions rely on the knowledge, abilities, and skills of their academics in order to keep abreast of the changing nature of higher education globally. These institutions of higher learning are required to be competitive and achieve their strategic goals in order to remain relevant in the sector. Studies have shown that female academics are leaving the higher education sector for the private sector for numerous reasons, including better salaries and further development. Additionally, some female academics are emigrating to European countries in search of greener pastures. Therefore, higher education institutions have to ensure that talent retention strategies are implemented to retain female academics, as well as to facilitate their progress to top leadership positions. The study utilized four crucial retention strategies identified in Kenya by Mutiria, Rukangu and Kubaison in 2015. These retention strategies include compensation and benefits, formal succession planning, training and development and career development opportunities. A quantitative research design was adopted for this study, whereby online questionnaires were completed by 112 female academics at a Sub-Saharan university. The data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 27 for Windows. The results revealed a significant relationship between the four identified strategies and retention. Thus, institutions of higher learning should effectively implement these strategies in order to retain talented female academics, considering the dynamics in the sector.
DOI 10.20525/ijrbs.v10i7.14223 Crossref citations3 OpenAlex citations
JOURNAL ARTICLEEmmanuel Udekwe · Chux Gervase Iwu · Andre Charles De la Harpe · Justin Olawande Daramola
International Journal of Research in Business and Social Science · 2021
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This systematic literature review is aimed at determining the predominance of existing studies conducted in HRIS as it relates to HRM, HRH, workforce management and the use of Information Systems (IS) and technology within the health sector. The main findings of the study demonstrate that HRIS benefits are the most researched at 11.8% with a) impact: implementation and IS in healthcare:10.5%; b) effectiveness: motivation, competence, workforce IS and adoption: 9.2%; c) workforce retention and migration: 7.9% d) HRIS and EHRM for decisions 5.3%, e) HRIS in HRM and digital records 2.6%; f) IT in the healthcare setting standing at 1.3%.
DOI 10.20525/ijrbs.v10i7.142410 Crossref citations22 OpenAlex citations
JOURNAL ARTICLECourage Mlambo
International Journal of Research in Business and Social Science · 2021
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The paper seeks to highlight the challenges faced by women street vendors in Zimbabwe. The paper provides an overview of the brutal attitudes displayed toward women and young girl vendors by law enforcement agencies in Zimbabwe. Street vending is an important source of income for the poor in the developing world. Street vending activities contribute to the livelihoods of millions of people and to national wellbeing at large, especially in developing countries. Secondary sources including journals, newspapers and online news articles were used in the compilation of this study. These sources were analysed for any insights into women street vendors’ socio-economic status, police treatment of street vendors and working conditions. Street vendors experience arbitrary arrests, harassment, and confiscation of their wares and the government continues to move them out of the town and cities structures despite the unavailability of alternative accommodation. is a need for the government of Zimbabwe to see economic and social rights as a priority and the government should also protect women and girls from police brutality. Without the state’s protection, women and young girls who ply their trade in the street will remain in a state of harassment, beatings and arbitrary arrest by the police.
DOI 10.20525/ijrbs.v10i6.11973 Crossref citations7 OpenAlex citations
JOURNAL ARTICLETinashe Chuchu · Maria Nascimento Cunha · Eugine Tafadzwa Maziriri
International Journal of Research in Business and Social Science · 2021
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In recent years, scholars have begun to dedicate their attention to destructive relationships as a critical component of organizational life. Prior research has approached it from various points of view, such as trust and partnering, project management, and relational coordination. The purpose of this research is to explore organizational level antecedents of value co-destruction in Lisbon, Portugal within the hospitality sector. The research was quantitative in nature, adopting the survey method. To measure the proposed hypotheses, a unique conceptual model was developed with leadership support, supportive organizational climate, value co-destruction, and commitment to value co-creation as constructs. Data was collected from the hospitality sector of Lisbon, Portugal where 600 responses were obtained for analysis. All participants were employees from the hospitality sector. Key findings revealed that leadership support was dominant in comparison to the other constructs based on how high it loaded as a factor. In addition, a high perception of a supportive organizational climate among service employees will result in a low occurrence of value co-destruction in their organization. Further research direction on the subject is proposed.
DOI 10.20525/ijrbs.v10i6.13260 Crossref citations4 OpenAlex citations
JOURNAL ARTICLEChux Gervase Iwu · Emmanuel Udekwe · Andre Charles De la Harpe · Justin Olawande Daramola
International Journal of Research in Business and Social Science · 2021
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No organisation is ever static. For several reasons, each organisation reviews its aims and objectives from time to time. These reasons may be internally or externally driven. They could also be politically, economically and or socially motivated. Research has established that most of the attempts at bringing about change are based on the needs of employees and customers. Essentially, for the purposes of better management of employees and customers, human resource information systems (HRIS) are touted as the panacea for effective and efficient health sector service delivery. Focusing on South Africa, this paper used the descriptive literature review method to determine HRIS adoption issues within the health sector of South Africa. As an important sector in any growing economy, the health sector in our view benefits from a constant review of its mission. Within the context of South Africa, substantial emphasis is yet to be placed on health sector effectiveness. Elsewhere, in other regions and continents, research on HRIS adoption within the health sector suggests that its adoption is problematic but useful. The South African health sector is yet to fully embrace this technology and as a result is suffering from employee dissatisfaction, brain drain, and general maladministration. Investment in HRIS research is therefore instructive especially within the context of South Africa. What we have found through this review is that investing in HRIS is crucial; however, it requires thorough consideration for its funding, infrastructural support, and skilled manpower among others.
DOI 10.20525/ijrbs.v10i5.12845 Crossref citations14 OpenAlex citations
JOURNAL ARTICLEAimee Peta Waterson · Lebogang Mototo · Tinashe Chuchu
International Journal of Research in Business and Social Science · 2021
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The internet and online space have created numerous platforms for users to communicate and interact, where each platform provides access to different sources of information. The purpose of the study was to investigate the online ideal self and its influence on brand attitude and attachment towards consumer purchase intention. A unique conceptual model was developed to test the proposed hypotheses of the study. Social media is one of the leading communication platforms that have emerged in the online space. Social media allows consumers and brands to interact in an informal manner from anywhere in the world. The study adopted a quantitative approach utilizing the survey method. Data was collected from 300 consumers. The data was then processed in SPSS 24 for descriptive statistics and AMOS 24 for hypotheses testing. A key finding suggests that social media consumers’ attachment is considerably dependent on their attitudes towards those brands. Brands can use social media to receive real-time feedback from customers as well as track this feedback. Implications emerged from the findings and further research direction is proposed.
DOI 10.20525/ijrbs.v10i5.12581 Crossref citations2 OpenAlex citations
JOURNAL ARTICLEOyebanjo Ogunlela · Ojugbele Olabode · Tengeh Robertson
International Journal of Research in Business and Social Science · 2021
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Corruption in public institutions is a significant problem that stifles economic, social and environmental development worldwide. This predominates when there is a lack of transparency, inadequate record-keeping, and low public accountability. Accordingly, the questions this paper intends to provide answers to are two-fold. Firstly, what are the recurring patterns of procurement corruption in the South Africa (SA) public sector? Secondly, how can digital technology deployment assist in checking this trend? The desktop method was adopted through literature examination of studies relating to corruption, procurement, blockchain and digitization. We conclude by proposing a model/framework for adopting and using blockchain technology in public institutions to minimise corruption and the time taken for contract document preparation and acceptance. This study contributed to knowledge by evaluating the issues associated with public procurement and how blockchain and digitization can be adopted to help stern the tide of corruption in public institutions.
DOI 10.20525/ijrbs.v10i4.12225 Crossref citations11 OpenAlex citations
JOURNAL ARTICLEOyebanjo Ogunlela · Robertson Tengeh
International Journal of Research in Business and Social Science · 2021
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Globally, digital disruption has accelerated in the last few years. It is argued that this technological revolution would fundamentally alter our interactions with one another, our work, and our lives. The Fourth Industrial Revolution (4IR) can blur the boundaries between the physical and biological worlds. Although the extent of the effect is unclear, many anticipate massive changes in the economic and educational spheres. Given the close relationship between the economy and the drivers of entrepreneurship in universities, the survival of entrepreneurial universities remains contingent on the influence and preparedness of the 4IR. This review aimed to ascertain South African entrepreneurial universities’ readiness for the 4IR. Systematic literature analysis was adopted for this study; it draws on journal articles, books as wells as online publications relating to disruptive innovation, entrepreneurial universities, and 4IR. The paper argues that there is a need for a radical overhaul of the current curriculum, as retraining lecturers to prepare for 4IR disruptions.
DOI 10.20525/ijrbs.v10i3.110311 Crossref citations15 OpenAlex citations
JOURNAL ARTICLESteven Kayambazinthu Msosa
International Journal of Research in Business and Social Science · 2021
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The higher education sector has evolved over the past decade due to the ever-changing needs of students who are its primary customers. As a result, most students have to deal with unmet expectations which subsequently lead to service failure. Even though service failure cannot be eliminated, higher education institutions are expected to provide an effective complaints management system to resolve student problems and service failure incidents. This study analyzed service failure and complaints management in higher education institutions. A quantitative, descriptive, and cross-sectional study was undertaken using 430 full-time students across three public universities in South Africa. The findings of this study showed that students encounter various forms of service failures in institutions of higher learning with the majority experiencing service failures in respect of funding and academic registration. Also, most of the students were generally satisfied with the complaints management system. Thus, this study can help institutional managers to understand service failure incidents confronting the sector. Furthermore, the study provides an opportunity for institutional managers to assess the effectiveness of the complaints management system and make improvements to ensure a better student experience
DOI 10.20525/ijrbs.v10i3.10983 Crossref citations7 OpenAlex citations
JOURNAL ARTICLEDaniel Chigudu
International Journal of Research in Business and Social Science · 2021
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This study is motivated by threats faced by Somalia and other countries in fighting terrorism. Although several studies have attempted to explain the rise and dynamics of terrorism groups particularly al-Shabaab, this work is predicated more on how the terrorist activities threaten Africa and beyond informed by how these operations are sustained. This study aims to investigate threats to the continent and beyond by Al-Shabab and Fundamental Terrorism in Somalia. In this study, a content analysis was used on quantitative and qualitative data obtained from publicly available datasets and secondary sources of research work on terrorism. The main contribution of this study is that, terrorism by the al-Shabaab is highly organized and that by skirting direct combat, the group has the potential for sustained fighting episodes despite waged campaigns to deter its spread. This is exacerbated by the reluctance to deploy many infantry forces from conventional armies to deal with the situation. The study may be useful to policymakers, terrorism experts, and scholars in accelerating measures of counter-terrorism.
DOI 10.20525/ijrbs.v10i3.11061 Crossref citations1 OpenAlex citations
JOURNAL ARTICLEDaniel Chigudu
International Journal of Research in Business and Social Science · 2021
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Since independence, Burundi has endured civil war episodes, five successful and two unsuccessful coup d’états. The instability resulted in the collapse of the economy despite the consummation of the Arusha Agreement. This study moves away from the propensity to only view the security challenges as pitting Tutsis and Hutus. Such an analytical tendency generates distortions. This study was qualitative and employed a systematic review research methodology in identifying relevant texts. Document analysis was then used to interpret meaning from documents giving them voice over the study area. The main findings were hinged on conflict causes, key assumptions, violence and instability in the past, impunity and governance, the approach to political realism, truth and reconciliation constraints. This study concludes that although power-sharing could be a necessary move as a measure of building confidence, sharing power is not an adequate condition for sustainable development and peace.
DOI 10.20525/ijrbs.v10i2.10300 Crossref citations0 OpenAlex citations
JOURNAL ARTICLESafura M. Kallier Tar · Johannes A Wiid
International Journal of Research in Business and Social Science · 2021
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This research empirically investigates consumers’ perception of real-time marketing as a marketing tool that is increasingly being used by businesses. Based on the review of literature, the paper aims to delve into real-time marketing and explore the elements of real-time marketing that influence consumers' perception of RTM campaigns. This study adopted a quantitative methodology. A total of 201 consumers completed an online survey in Gauteng, South Africa. To identify underlying factors that influence the consumer's perception of various real-time marketing campaigns, exploratory factor analysis was conducted. Descriptive statistic was used to provide a further summary of the basic characteristics of the sample. The research findings indicate that consumers value real-time marketing communication campaigns that offer value. Consumers' perception of value includes any real-time marketing campaign that offers some financial gain in the form of immediate and personalized discounts. This research provides retailers with a greater understanding of what consumers perceive as valuable and what they regard as clutter when it comes to real-time marketing campaigns
DOI 10.20525/ijrbs.v10i2.10756 Crossref citations7 OpenAlex citations