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The aim of this paper is to assess intergovernmental relations in the implementation of social housing policy in Gauteng Province, South Africa. Despite all mechanisms, efforts and resources, the pace of social housing delivery is not at a point where it is measurably satisfactory across all spheres of government. The performance of government shows a lack of institutionalised arrangements, coordination, and alignment in implementing social housing policy. A mixed-methods research approach was implemented. Interviews were conducted with senior managers and research questionnaires were administered with operational staff within the national, provincial government and the three metropolitan municipalities in Gauteng Province which included City of Tshwane, City of Johannesburg and Ekurhuleni, state agencies involved in the delivery of social housing units and municipal social housing institutions, private and non-governmental social housing entities. The data were complemented by documentary content analysis pertaining to the provision of human settlements and social housing. The paper acknowledges the role played by government in implementing social housing policy, however, it proposes a model to fast track social housing delivery in Gauteng Province.

The study examines whether the customer complaints management policy in the Department of Employment and Labour in the Free State province is effectively and efficiently implemented. Skilful and committed policy implementers are required to ensure that policies are implemented successfully. A descriptive qualitative research design was employed in this study using semi-structured online interviews, to gather data from 20 participants who were purposively selected. The major findings of the study reveals that a lack of clarity and accessibility of complaint channels, inadequate training of newly appointed officials in customer complaint management processes, and user-unfriendliness of the complaint processes flow are prohibiting factors of the implementation of the policy. Additionally, there was a lack of effective communication and coordination among both the internal and external stakeholders, and a noticeable absence of consequence management. The study recommend that the Department of Employment and Labour should consider to design a user-friendly customer complaints management processes flow as well as to incorporate customer complaints module during the induction of newly appointed employees.

The South African municipalities have continued to demonstrate weaknesses or inadequacies in monitoring and evaluation (M&E). A possible barrier in South African municipalities is a lack of M&E expertise. While M&E can provide valuable insights into the effectiveness and efficiency of a programme, some potential pitfalls and gaps were discovered during coronavirus disease 2019 (COVID-19). A case study design was employed to conduct in-depth and detailed examination within two metropolitan municipalities in the Eastern Cape. A mixed methods approach was adopted in a convergent manner for data collection and analysis. In-depth interviews were utilised to collect data from 13 senior municipal managers at the Nelson Mandela Bay Municipality (NMBM) and the Buffalo City Metropolitan Municipality (BCMM). A total of 191 questionnaires were despatched to municipal employees and 186 were returned, giving a 97% response rate. The findings reflect the weaknesses of M&E policies in the municipalities and paints a picture of M&E not being prioritised in the municipality.  The findings also reflect the current situation at the municipalities concerned, which is that there are pitfalls and gaps when it comes to evaluation measures. Thus, the study concludes that accountability for financial and performance management is non-existent. This study attempts to make a valuable contribution by providing technical assistance, capacity building to ensure that municipalities have effective M&E systems in place to monitor and evaluate service delivery and improve the lives of communities.

Scholars and policymakers widely acknowledge the critical role of good governance in rural development and poverty reduction. Unfortunately, decades of good governance reforms have not reduced poverty in Nigeria. But what is good governance? The problem is that the working definition and popularized principles of good governance do not actually emanate from the poor. Moreover, there is a lack of contextualization of the concept of good governance within the Nigerian context. Rather, donors’ institutional understanding is universalized through the imposition of a good governance agenda. This study aims to bridge this gap by examining the concept of good governance through the lens of rural communities in south-west Nigeria. Understanding good governance from the viewpoint of local citizens, who are the recipients of governance reforms, is vital for effective targeted reform. The study is based on the premise that communities possess a deep understanding of their own social circumstances and possess the capacity to express their unique insights. Employing Participatory Action Research (PAR) and qualitative methods like semi-structured interviews and focus group discussions, the research engaged a purposively selected sample from three rural communities in south-west Nigeria. The findings revealed that, for these communities, good governance primarily involves the government's ability to meet basic needs and provide welfare-enhancing infrastructure. Conversely, bad governance is characterized by declining welfare, economic hardship, and inadequate infrastructure. Interestingly, participants did not prioritize reforms like regular elections or anti-corruption measures as core attributes of good governance, although they did not oppose these aspects. This study underscores the need to incorporate the perspectives of local citizens in defining good governance, allowing for homegrown solutions that might offer quicker and cost-effective strategies for development.

Recently, development has taken center stage as it encapsulates an intrinsic aspect of human life. Development is a fundamental requirement for improving the material conditions of communities that contend with abject poverty across all spheres of their lives. It is conversely justifiable that understanding development within the context of service delivery is indispensable and could be considered the backbone towards socioeconomic and political upliftment of the masses. This social science research study examines the frigidity of the district municipalities towards improving the needs of society. This study seeks to closely unpack the challenges that negatively impact ordinary citizens' livelihoods to access the services as their fundamental and constitutional rights. The frigidity of district municipalities to render services violates the citizens' fundamental human rights and undermines constitutional supremacy. The primary focus of this study is on disentangling the issues which have a negative bearing on development initiatives to be undertaken by the district municipalities. This study further navigates the social ills through a lens that would, in turn, reveal and expose the key stumbling blocks which deter infrastructure and socio-economic development by district municipalities. This qualitative study embraces a phenomenological approach to fulfill the descriptive observation of the phenomenon under investigation. Data was collected through phenomenological observations and focus groups among the respondents. This study postulates the essential recommendations that would inform policy shift and policy reform as fundamental approaches to development that respond squarely to service delivery.

The aim of this paper is to assess intergovernmental relations in the implementation of social housing policy in Gauteng Province, South Africa. Despite all mechanisms, efforts and resources, the pace of social housing delivery is not at a point where it is measurably satisfactory across all spheres of government. The performance of government shows a lack of institutionalised arrangements, coordination, and alignment in implementing social housing policy. A mixed-methods research approach was implemented. Interviews were conducted with senior managers and research questionnaires were administered with operational staff within the national, provincial government and the three metropolitan municipalities in Gauteng Province which included City of Tshwane, City of Johannesburg and Ekurhuleni, state agencies involved in the delivery of social housing units and municipal social housing institutions, private and non-governmental social housing entities. The data were complemented by documentary content analysis pertaining to the provision of human settlements and social housing. The paper acknowledges the role played by government in implementing social housing policy, however, it proposes a model to fast track social housing delivery in Gauteng Province.

The South African municipalities have continued to demonstrate weaknesses or inadequacies in monitoring and evaluation (M&E). A possible barrier in South African municipalities is a lack of M&E expertise. While M&E can provide valuable insights into the effectiveness and efficiency of a programme, some potential pitfalls and gaps were discovered during coronavirus disease 2019 (COVID-19). A case study design was employed to conduct in-depth and detailed examination within two metropolitan municipalities in the Eastern Cape. A mixed methods approach was adopted in a convergent manner for data collection and analysis. In-depth interviews were utilised to collect data from 13 senior municipal managers at the Nelson Mandela Bay Municipality (NMBM) and the Buffalo City Metropolitan Municipality (BCMM). A total of 191 questionnaires were despatched to municipal employees and 186 were returned, giving a 97% response rate. The findings reflect the weaknesses of M&E policies in the municipalities and paints a picture of M&E not being prioritised in the municipality.  The findings also reflect the current situation at the municipalities concerned, which is that there are pitfalls and gaps when it comes to evaluation measures. Thus, the study concludes that accountability for financial and performance management is non-existent. This study attempts to make a valuable contribution by providing technical assistance, capacity building to ensure that municipalities have effective M&E systems in place to monitor and evaluate service delivery and improve the lives of communities.

Scholars and policymakers widely acknowledge the critical role of good governance in rural development and poverty reduction. Unfortunately, decades of good governance reforms have not reduced poverty in Nigeria. But what is good governance? The problem is that the working definition and popularized principles of good governance do not actually emanate from the poor. Moreover, there is a lack of contextualization of the concept of good governance within the Nigerian context. Rather, donors’ institutional understanding is universalized through the imposition of a good governance agenda. This study aims to bridge this gap by examining the concept of good governance through the lens of rural communities in south-west Nigeria. Understanding good governance from the viewpoint of local citizens, who are the recipients of governance reforms, is vital for effective targeted reform. The study is based on the premise that communities possess a deep understanding of their own social circumstances and possess the capacity to express their unique insights. Employing Participatory Action Research (PAR) and qualitative methods like semi-structured interviews and focus group discussions, the research engaged a purposively selected sample from three rural communities in south-west Nigeria. The findings revealed that, for these communities, good governance primarily involves the government's ability to meet basic needs and provide welfare-enhancing infrastructure. Conversely, bad governance is characterized by declining welfare, economic hardship, and inadequate infrastructure. Interestingly, participants did not prioritize reforms like regular elections or anti-corruption measures as core attributes of good governance, although they did not oppose these aspects. This study underscores the need to incorporate the perspectives of local citizens in defining good governance, allowing for homegrown solutions that might offer quicker and cost-effective strategies for development.

The study examines whether the customer complaints management policy in the Department of Employment and Labour in the Free State province is effectively and efficiently implemented. Skilful and committed policy implementers are required to ensure that policies are implemented successfully. A descriptive qualitative research design was employed in this study using semi-structured online interviews, to gather data from 20 participants who were purposively selected. The major findings of the study reveals that a lack of clarity and accessibility of complaint channels, inadequate training of newly appointed officials in customer complaint management processes, and user-unfriendliness of the complaint processes flow are prohibiting factors of the implementation of the policy. Additionally, there was a lack of effective communication and coordination among both the internal and external stakeholders, and a noticeable absence of consequence management. The study recommend that the Department of Employment and Labour should consider to design a user-friendly customer complaints management processes flow as well as to incorporate customer complaints module during the induction of newly appointed employees.

Recently, development has taken center stage as it encapsulates an intrinsic aspect of human life. Development is a fundamental requirement for improving the material conditions of communities that contend with abject poverty across all spheres of their lives. It is conversely justifiable that understanding development within the context of service delivery is indispensable and could be considered the backbone towards socioeconomic and political upliftment of the masses. This social science research study examines the frigidity of the district municipalities towards improving the needs of society. This study seeks to closely unpack the challenges that negatively impact ordinary citizens' livelihoods to access the services as their fundamental and constitutional rights. The frigidity of district municipalities to render services violates the citizens' fundamental human rights and undermines constitutional supremacy. The primary focus of this study is on disentangling the issues which have a negative bearing on development initiatives to be undertaken by the district municipalities. This study further navigates the social ills through a lens that would, in turn, reveal and expose the key stumbling blocks which deter infrastructure and socio-economic development by district municipalities. This qualitative study embraces a phenomenological approach to fulfill the descriptive observation of the phenomenon under investigation. Data was collected through phenomenological observations and focus groups among the respondents. This study postulates the essential recommendations that would inform policy shift and policy reform as fundamental approaches to development that respond squarely to service delivery.