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The current Covid-19 pandemic has resulted in many hospitals in the world experiencing difficulties both in terms of management and infrastructure in providing services because the number of patients has increased in a short time. The human aspect has a significant role in hospitals, with the characteristics of various ages, education levels, position levels, and length of work. Menteng Mitra Afia General Hospital (MMA GH) is one of 144 hospitals in Jakarta that accepts COVID-19 patients and has had significant changes in terms of service and management. In this study, the authors succeeded in analyzing the influence of work motivation, work environment, and job satisfaction on Organizational Citizenship Behavior (OCB) and their impact on employee performance at MMA GH during the COVID 19 pandemic. Sampling method with a total sampling of 121 respondents from the population of employees who returned the questionnaire. The technical data analysis technique uses the Structural Equation Modeling, where the data processing uses the Partial Least Square (Smart-PLS) version 3.0 program. From the results of data analysis, it was found that work motivation has the most significant loading factor in its influence on OCB and employee performance, followed by Job Satisfaction and Work Environment. The conclusions that can be drawn from the results of data analysis and discussion are as follows: (1) Work Motivation has an effect on OCB (2) Work Environment has no effect on OCB (3) Job Satisfaction has an effect on OCB (4) Work motivation has an effect on Employee Performance (5) OCB has an effect on Employee Performance (6) Job Satisfaction has an effect on Employee Performance at MMA GH.

This study aims to find out which factors, between the word of mouth (WoM) or marketing promotion programs (MPP), drive motivation (push and pull); to explore the influence of travel motivation toward satisfaction, and to investigate the satisfaction effect of medical tourists with loyalty. This study used a survey method by distributing questionnaires to medical tourists from Indonesia (N = 152) who have visited hospitals in Malaysia for medical care at least once. Data analysis was carried out using several statistical procedures. Firstly, a multivariate test was conducted to find out whether there is a statistically significant difference in the push and pull motives based on the influencers. Second, multiple linear regression is performed to find out the influence of push and pull variables on satisfaction. Finally, a simple linear regression is calculated to find out the influence of satisfaction on loyalty. The findings show that there is a statistically significant difference in the push and pull motives based on the influencers (WoM or MPP). The effect size of both push and pull is almost equal. The relationship between push or pull and satisfaction is also statistically significant as 41.3% of the variance in the satisfaction is explained by the push and 51.8% by pull factors. Finally, satisfaction is a significant predictor for loyalty while 90.2% of the variance in loyalty is explained by satisfaction.

The creative economy is one of the world's most dynamic economic development drivers. Countries that can effectively develop and utilize the creative economy will reap substantial economic benefits. The creative economy potential in Indonesia continues to grow, including in Lebak Regency, Banten Province. Lebak Regency possesses excellent natural, cultural, and human resources. Palm sugar is one of the most well-known Lebak Regency SME products. This study aims to identify the framework for the contribution of added value to the creative economy in the regional economy as a tool for monitoring and evaluating government policies. This is a qualitative study employing an exploratory, descriptive approach. Primary data was collected through in-depth interviews with informants chosen using purposive sampling. The findings of this study indicate that the production of nira, which is processed into creative products, has the potential to increase the added value contribution of the creative economy by IDR 126 billion in 2022. Therefore, the author recommends that the government of Lebak Regency develop a program that focuses on increasing the added value of processed nira products into other creative products.

Supply chain management is the process of integrating critical business procedures throughout the supply chain to generate value for stakeholders and customers. Total Quality Management is a system that emphasises quality and focuses on ensuring customer satisfaction. Customer satisfaction is a very important instrument for operational performance and business continuity. Therefore, this study aims to determine and analyse the effect of supply chain management (SCM) and total quality management (TQM) on operational performance (OP) mediated by competitive advantage (CA). Sample collection was carried out by distributing questionnaires, using purposive sampling technique, which is one of the non-probability sampling categories. The data analysis method uses structural equation model-partial least square (SEM-PLS). The results stated that the strategy of implementing supply chain management and total quality management together can increase competitive advantage. Increased competitive advantage can improve operational performance. The suggested policy implications are that the company can continue to maintain good relations with partners, produce products according to customer desires, competitive prices and timely products.

In general, this research aims to analyze and determine the effect of the application of lean manufacturing which is focused on eliminating waste and the influence of the physical work environment on labor productivity. This research used primary data through the distribution of questionnaires conducted to employees of Company X with a total of 230 respondents from sections in departments directly related to research variables. Data analysis methods using the Structural Equation Model (SEM) measured by the Partial Least Square (PLS) model, and data processing using SmartPLS 4.0 Software. Based on the results of calculations, data analysis shows that the application of principles related to lean manufacturing, which in this research is focused on the process of eliminating waste has a positive effect on the productivity of the workforce. The creation of a physical work environment that meets standards also positively affects the productivity of the workforce.

This study examines the effect of Good Corporate Governance (GCG), financing quality, Islamic Corporate Social Responsibility (ICSR), and operational efficiency on the financial performance of Islamic Commercial Banks (Bank Umum Syariah/BUS) in Indonesia using a quantitative explanatory approach with panel data regression analysis. The research focuses on 14 Islamic Commercial Banks registered with the Financial Services Authority (Otoritas Jasa Keuangan/OJK) over the 2019–2024 period, resulting in 84 firm-year observations selected through purposive sampling based on the availability of complete annual reports. Financial performance is proxied by Return on Assets (ROA), while GCG is measured using governance indicators disclosed in annual reports, financing quality is represented by Non-Performing Financing (NPF), ICSR is measured using an ICSR disclosure index, and operational efficiency is proxied by the BOPO ratio. The analysis was conducted using EViews version 13. The empirical results show that Good Corporate Governance has a positive and statistically significant effect on financial performance, indicating that stronger governance practices contribute to higher profitability. Financing quality does not exhibit a significant effect on ROA. Conversely, Islamic Corporate Social Responsibility and operational efficiency have a negative and statistically significant effect on financial performance, suggesting that higher operational inefficiency and CSR-related costs may reduce short-term profitability. Overall, this study contributes to the Islamic banking literature by providing empirical evidence on key determinants of financial performance in Islamic Commercial Banks and highlights the importance of strengthening governance practices, improving operational efficiency, and managing ICSR programs more strategically to balance social objectives with long-term financial sustainability, while offering insights for regulators and stakeholders in reinforcing governance frameworks and optimizing Islamic value-based social responsibility.

Supply chain management is the process of integrating critical business procedures throughout the supply chain to generate value for stakeholders and customers. Total Quality Management is a system that emphasises quality and focuses on ensuring customer satisfaction. Customer satisfaction is a very important instrument for operational performance and business continuity. Therefore, this study aims to determine and analyse the effect of supply chain management (SCM) and total quality management (TQM) on operational performance (OP) mediated by competitive advantage (CA). Sample collection was carried out by distributing questionnaires, using purposive sampling technique, which is one of the non-probability sampling categories. The data analysis method uses structural equation model-partial least square (SEM-PLS). The results stated that the strategy of implementing supply chain management and total quality management together can increase competitive advantage. Increased competitive advantage can improve operational performance. The suggested policy implications are that the company can continue to maintain good relations with partners, produce products according to customer desires, competitive prices and timely products.

In general, this research aims to analyze and determine the effect of the application of lean manufacturing which is focused on eliminating waste and the influence of the physical work environment on labor productivity. This research used primary data through the distribution of questionnaires conducted to employees of Company X with a total of 230 respondents from sections in departments directly related to research variables. Data analysis methods using the Structural Equation Model (SEM) measured by the Partial Least Square (PLS) model, and data processing using SmartPLS 4.0 Software. Based on the results of calculations, data analysis shows that the application of principles related to lean manufacturing, which in this research is focused on the process of eliminating waste has a positive effect on the productivity of the workforce. The creation of a physical work environment that meets standards also positively affects the productivity of the workforce.

The creative economy is a field enduring extremely rapid growth. One of the areas of concern is the subsector of application and game developers due to its contribution to increasing the gross regional domestic product and creating employment opportunities, particularly in the province of DKI Jakarta, Indonesia. This paper aims to identify development models for the information and communication sector, particularly for application and game developers in DKI Jakarta. We employed a mixed-methods approach, data and information were collected from key informants selected using a technique of purposive sampling. Main findings of the study demonstrate that the dynamic system method can be used as a development model for the application sector and game developers in DKI Jakarta, as it can potentially increase the benefits of program strategies that the DKI Tourism and Creative Economy Agency will implement.

The creative economy is one of the world's most dynamic economic development drivers. Countries that can effectively develop and utilize the creative economy will reap substantial economic benefits. The creative economy potential in Indonesia continues to grow, including in Lebak Regency, Banten Province. Lebak Regency possesses excellent natural, cultural, and human resources. Palm sugar is one of the most well-known Lebak Regency SME products. This study aims to identify the framework for the contribution of added value to the creative economy in the regional economy as a tool for monitoring and evaluating government policies. This is a qualitative study employing an exploratory, descriptive approach. Primary data was collected through in-depth interviews with informants chosen using purposive sampling. The findings of this study indicate that the production of nira, which is processed into creative products, has the potential to increase the added value contribution of the creative economy by IDR 126 billion in 2022. Therefore, the author recommends that the government of Lebak Regency develop a program that focuses on increasing the added value of processed nira products into other creative products.