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Current technological development has brought changes and development in the of transportation. Online transportation service has become a means of transportation development which able to attract people's interest. The emergence of online transportation service has created a convenient way for people to obtain access to transportation. This paper was written in order to further study the forms of services provided by Grab, an online transportation company, and the benefits the drivers and customers obtain. Through a qualitative approach, the data was obtained from the Grab driver and customer of the application through sample selection technique of accidental sampling. The results obtained indicated that some of the services offered by Grab for the drivers are bonuses and points. As for the customers, Grab offers discount promos and vouchers while still actively using the application. The benefits received by the drivers when joining Grab are a flexible and unbinding working hour as well as new experiences. While for the GrabBike customers, the benefits they receive usually in line with their needs, the price Grab provided are affordable, worth the services received. The convenience offered by GrabBike which is of how easy it is to order only via mobile phone, without having to leave the house, then just wait and then the online motorcycle taxi (ojek) will arrive, this kind of practicality is the reason why users prefer online motorcycle taxi (ojek) service compared to others.

This research aim as analyzing the influence of community behaviour on the quality of tourism services at Toba Lake North Sumatera. The method of research used mixed between quantitative and the qualitative research. Research sample were taken from 120 head of family at Toba Lake North Sumatera. The technique of data collection of research used documentation study, questionnaires, interviews and observations. The technique data analysis used Simple and Multiple Regression Analysis. The research results showed that there was positive and significant influence between community behavior on the quality of tourism services at Toba Lake North Sumatera. The recommendations of the research stated that it was important to enhance the quality of tourism services by enhancing knowledge, attitude and action about the quality of tourism services so that the quality of tourism services will be increased, and it need to establish tourism school at the Toba Lake North Sumatera

This research aims to describe the process and reveal the origin of social conflict in the incoming oil palm investment. Twelve Subjects are involved in this research, located in Laman Satong Village, Ketapang District, Kalimantan Barat Province, Indonesia in February-May 2019. The results showed that a threat to society's identity meaning which depends on the forest was an origin of social conflict. The incoming of oil palm investment was considered as a threat because of the limited formal communication channel, through socialization meetings This limitation indicated to slow down their stock of knowledge renewal, that related to their future fate. Thus, it creates worries that caused resistance and internal community conflict itself. Academically this research contributes to establishing the social conflict theory and stock of knowledge concept in terms of conflict in the incoming of oil palm investment.

Clients’ non-performing loan is one of the problems faced by a Bank. The differences in character, culture, and people’s socio-economy influence a Bank, through its collectors, to solve the problem of this non-performing loan. The objective of this research was to find out social interaction done by Bank X in solving the non-performing loans of non-performing clients. The research used a qualitative method. The data were gathered by conducting interviews with nine informants – five clients, one collector, and three managers of Bank X in the area of Medan. The result of the research showed that in solving non-performing loan, Bank X did social interaction approach by conducting cooperation in achieving Agreement between collectors and clients, accommodation by understanding clients’ socio-cultural character in order to adjust to clients and to decrease the tension, and contravention by disgracing clients in front of their neighbors.      

A traditional market is a place where people’s economic, social, and cultural activities occur. In Indonesia, the traditional market is known as the place which is, disorganized, dingy, stink, and disordered, but it is still favored by many people in meeting their daily needs. The objective of this study was to find out the role of stakeholders in managing the order and sanitation Sukaramai traditional market. The study used a descriptive qualitative method. The data were gathered by conducting interviews with some informants, consisted of Regional Government of Medan Market, Urban Civil Service Police, Sanitation Department of Medan, vendors, and buyers. The result of the research showed that the stakeholders had worked according to the Regional Regulation on the Management of order and sanitation of Sukaramai traditional market. However, the Sanitation Agency could not do its job well even though waste management in this market was not optimal. Vendors’ disobedience with the rules was also the cause of why this market could not be operated cleanly and neatly.  

This research aims to describe the process and reveal the origin of social conflict in the incoming oil palm investment. Twelve Subjects are involved in this research, located in Laman Satong Village, Ketapang District, Kalimantan Barat Province, Indonesia in February-May 2019. The results showed that a threat to society's identity meaning which depends on the forest was an origin of social conflict. The incoming of oil palm investment was considered as a threat because of the limited formal communication channel, through socialization meetings This limitation indicated to slow down their stock of knowledge renewal, that related to their future fate. Thus, it creates worries that caused resistance and internal community conflict itself. Academically this research contributes to establishing the social conflict theory and stock of knowledge concept in terms of conflict in the incoming of oil palm investment.

Clients’ non-performing loan is one of the problems faced by a Bank. The differences in character, culture, and people’s socio-economy influence a Bank, through its collectors, to solve the problem of this non-performing loan. The objective of this research was to find out social interaction done by Bank X in solving the non-performing loans of non-performing clients. The research used a qualitative method. The data were gathered by conducting interviews with nine informants – five clients, one collector, and three managers of Bank X in the area of Medan. The result of the research showed that in solving non-performing loan, Bank X did social interaction approach by conducting cooperation in achieving Agreement between collectors and clients, accommodation by understanding clients’ socio-cultural character in order to adjust to clients and to decrease the tension, and contravention by disgracing clients in front of their neighbors.      

A traditional market is a place where people’s economic, social, and cultural activities occur. In Indonesia, the traditional market is known as the place which is, disorganized, dingy, stink, and disordered, but it is still favored by many people in meeting their daily needs. The objective of this study was to find out the role of stakeholders in managing the order and sanitation Sukaramai traditional market. The study used a descriptive qualitative method. The data were gathered by conducting interviews with some informants, consisted of Regional Government of Medan Market, Urban Civil Service Police, Sanitation Department of Medan, vendors, and buyers. The result of the research showed that the stakeholders had worked according to the Regional Regulation on the Management of order and sanitation of Sukaramai traditional market. However, the Sanitation Agency could not do its job well even though waste management in this market was not optimal. Vendors’ disobedience with the rules was also the cause of why this market could not be operated cleanly and neatly.  

Current technological development has brought changes and development in the of transportation. Online transportation service has become a means of transportation development which able to attract people's interest. The emergence of online transportation service has created a convenient way for people to obtain access to transportation. This paper was written in order to further study the forms of services provided by Grab, an online transportation company, and the benefits the drivers and customers obtain. Through a qualitative approach, the data was obtained from the Grab driver and customer of the application through sample selection technique of accidental sampling. The results obtained indicated that some of the services offered by Grab for the drivers are bonuses and points. As for the customers, Grab offers discount promos and vouchers while still actively using the application. The benefits received by the drivers when joining Grab are a flexible and unbinding working hour as well as new experiences. While for the GrabBike customers, the benefits they receive usually in line with their needs, the price Grab provided are affordable, worth the services received. The convenience offered by GrabBike which is of how easy it is to order only via mobile phone, without having to leave the house, then just wait and then the online motorcycle taxi (ojek) will arrive, this kind of practicality is the reason why users prefer online motorcycle taxi (ojek) service compared to others.

Aquaculture of Cage Culture is one of the main activities carried out by the community in the village of Haranggaol to fulfill their economic needs. This cultivation business establishes a relationship between traders and cages in terms of marketing their crops. There are 3 egocentric actors in the Haranggaol area. They are collectors (entrepreneurs/farmers who own capital), namely the Rohakinian group, the Siharo group, and the Paimaham group. Through these three egocentric actors, a social network is formed with several alters. Based on the qualitative approach with use Ucinet software, the mapping of their social networks can be seen as follows: alter actors connected to the Rohakinian group are 12 farmers in the group and 2 farmers outside the group with a density of 0.033. There are 27 alter actors connected to the Siharo group, 21 from the group and 6 from outside the group with a density of 0.014. There are 27 alter actors connected to the Paimaham group, namely 36 farmers from their groups and 10 farmers outside the group with a density of 0.005. The social networks that occur between these actors are intertwined due to the existence of kinship relationships, family or close friends who know each other among them. The relationship between family, family or close friends built with mutual trust make this network integrated.