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Employees are the backbone of the hospitality industry, and the people in service are inseparable from the service they provide. This research investigated the influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya. Descriptive design was used to gather both quantitative and qualitative data through the use of questionnaires and interview guide as the key informants. The target population was 73 respondents comprising of 55 employees’ operational employees and 18 supervisors at Nuru Palace and the Legacy Hotel in Nakuru County. The findings also reveal that coaching and mentorship as well as mutual trust between employees and their superiors affect service quality positively.  The study recommends that hospitality establishments should facilitate more on job training and provide technical support to their employees. They should also work on establishing trust between the management and the workforce.

Talent management impacts on service delivery in the hospitality industry. The aim of the study was to assess the effect of learning and development on service delivery in the hospitality industry in Nyeri County, Kenya. The study employed a cross-sectional survey design to determine the relationship between the variables. The target population was 310 employees of three hotels who comprised of supervisors, room stewards, food and beverage managers, waiters, storekeepers, and chefs in three hospitality establishments in Nyeri County. The research used a stratified sampling technique to select 104 participants for the study.  The main instrument for data collection was a semi-structured questionnaire. The findings of the study revealed that learning and development have a significant and positive influence on service delivery. The study recommends that organizations should stress and develop robust learning and development interventions to mitigate performance-related challenges, realize the desired quality service delivery and stability, and gain a competitive edge. It is hoped and desired that this journal will lead to a supplementary examination of the bene?ts of this refocus on talent and management, including the development of useful de?nitions.     

The aim of this study was to determine millennial influence on organization change in the hospitality industry Naivasha sub-county, Kenya. The study was guided by the following specific objectives: determine the influence of millennial innovativeness on organization change. This study used innovation theory. The study will adopt a descriptive survey research design. The current study targets rated hotels in Naivasha. This study targeted 180 respondents the respondents were: 10 Managers, 40 departmental heads from the four departments in the hotels, 10 Millennial and 120 supervisors. Employees of these hotels will be the respondents in the study. Data was collected via a self –administered questionnaires and an interview guide. Validity and reliability were ensured by conducting a pilot test in Narok County. Analysis of data comprised descriptive statistics and regression analysis with the help of SPSS. Results indicate that organizational change in the hospitality industry was positively significantly associated with millennial Innovation change in the hospitality industry. From the findings, the researcher concluded that millennials are innovative and easily come up with new ideas further they are proficient in technology and techno-savvy.  .

The project sought to look into the role of the Community vocational training centers in the wider socio-economic empowerment of women. It aimed to find out the effects of skills training on social-economic empowerment of women, examine the impact of Technical and Vocational Education and Training on social-economic empowerment of women and explore ways of improving the performance of Technical and Vocational Education and Training on social-economic empowerment of women. The study adopted a quantitative descriptive and explanatory design. This way the detailed description comes before the final explanation. The study primarily depended on questionnaires to get study data. Findings indicate that indeed vocational training can enable women to create employment opportunities and give them access to the job market. The findings identified equal pay, access to education (including vocational training), Gender equality in the workplace, respect for human rights and non-discrimination, and gender-sensitive recruitment as factors that TVETs use to reduce discrimination and improve women’s quality of life. Vocational training centers are still subject to negative perceptions where people think that they are “lesser” institutions. The vocational centers need to shed the label that they are for failures, that they are lesser institutions, and that they are not prestigious enough. Improvement can also come through advocacy. Overall, the study ascertained that vocational training provides positive outcomes especially in the lives of women and girls. They get to enjoy increased wages, employment mobility, employment opportunities, entrepreneurship and social transformation. Therefore, there should be an increase in the number of vocational centers.  

Kenyan youths have been marginalized from mainstream economic activities since independence. This situation has had a negative impact such as slowed economic growth, a rise in crime and violence, and the spread of diseases. It is these issues that have prompted this study on the influence of church policies on the economic empowerment of youths with a specific focus on the PCEA Nyahururu Parish. The study was guided by the Positive Youth Development model. It employed the descriptive research design and targeted a population of 233respondents comprising of 220 youths and 13 leaders (2 congregation chairpersons, 1 clergy, 1 evangelist, 1 youth coordinator, and 8 youth leaders). From this population, a sample of 94respondentswas selected using the clustered random sampling method where the two congregations that make up the PCEA Nyahururu Parish formed the clusters. Quantitative data was collected from youths using structured questionnaires while qualitative data was collected from the church administrators using interview guides. Quantitative data were analyzed using descriptive statistics such as percentages and means as well as inferential statistics. Qualitative data were analyzed using the thematic content analysis technique and results reported using quotes. Findings revealed that there is a low level of economic empowerment among the youths at the PCEA Nyahururu parish. Church policies on single parenthood and divorce/ separation have a statistically significant and negative contribution towards youth economic empowerment. Church policies on the use of modern technologies have a positive and statistically significant relationship with youth economic empowerment. The study recommends that churches should re-examine its policies in single parenthood and divorce/ separation.

Although donor funding has helped to boost the education sector, questions have arisen regarding the sustainability of donor-funded schools. The objective of this study was to investigate the influence of management skills on the sustainability of donor-funded schools in Kiambaa Constituency, Kiambu County, Kenya. Resource Dependency Theory and Agency Theory guided the study. The study employed the descriptive survey design and targeted the population of 122 stakeholders of the White Cottage Schools and the Bridge International Academies comprising 100 parents, 2 managers, and 20 teachers. The systematic sampling method was used to select a sample of 50 parents and 10 teachers while both managers were included in the study sample making a sample size of 62 respondents. Quantitative data were collected from parents using questionnaires, while qualitative data was obtained from the teachers and managers using interview guides. Quantitative data were analyzed using descriptive statistics and the chi-square test, while qualitative data were analyzed using the thematic content analysis technique. Results showed that more than half of the parents believe that their children’s schools would not operate optimally without donor funds. Results further showed that the sustainability of donor-funded primary schools was significantly associated with managerial skills, including creativity, flexibility, and networking. The study concluded that managerial skills are a significant determinant of donor-funded schools' sustainability. The study recommends that school managers improve their creativity, flexibility, and networking skills.

This study aims to determine the influence of work specialization on realization of superordinate goals in selected NGOs in Naivasha sub-county, Kenya. The study was underpinned by the systems-thinking and McKinsey’s 7s models. A descriptive survey research design was adopted. The target population consisted of 120 managers and members of the board of directors of eight NGOs in the Naivasha sub-county, Kenya. Using the Krejcie and Morgan formula and the stratified sampling technique, 92 respondents were selected to participate in the study. The research instrument was a self-administered questionnaire consisting of closed and open-ended questions. The thematic analysis method was used for qualitative data analysis, presented using narratives, while quantitative data was analyzed using frequencies and percentages. Inferential statistics analysis involved Pearson correlation and multiple linear regression analysis in establishing the relationship between work specialization and the realization of superordinate goals. The data was presented using tables. Research ethics were upheld when carrying out the study. This study found that work specialization had a statistically significant relationship with realization of superordinate goals in selected NGOs in Naivasha Sub-county, Kenya. Also, work specialization had a statistically significant influence on the realization of superordinate goals in selected NGOs in the Naivasha sub-county, Kenya, with a p-value of (p<0.05). This study recommends that a similar study be conducted to get other employees' and NGO beneficiaries’ perspectives on work specialization and realization of superordinate goals. The findings of this study will help NGOs to understand the cruciality of work specialization elements in realization of superordinate goals.

Mental health is an important developmental aspect of any society. This study sought to assess the effect of the county legal framework on the implementation of mental health programmes in Nakuru County. The study was guided by the General Systems Theory. A descriptive survey design was used which involved a mixed-methods approach. The target population was the 80 respondents who are directly associated with the implementation of mental health programmes in Nakuru County. Due to the small population, a census procedure was utilized. Primary data was collected through the use of a questionnaire and interview guide. Quantitative data was analyzed through the SPSS software (v25). Descriptive statistics were analyzed through the use of frequencies and percentages while inferential statistics were analyzed through the Pearson Correlation and linear regression analysis and the findings were presented in form of tables. The qualitative data were analyzed thematically and presented through narratives. The study found that the county legal framework had a positive relationship with the implementation of mental health programmes in Nakuru County, Kenya (r=0.428; p=0.000). The county legal framework positively and significantly affected the implementation of mental health programmes in Nakuru County, Kenya. Also, improving the county's legal framework would have a positive impact on the implementation of mental health programmes in Nakuru County, Kenya. This study recommends that a study should be conducted on the implementation of mental health programmes focusing on the service-users of mental health services and programmes in county governments in Kenya. It is hoped that the findings of this study will increase awareness of mental health services in the county as well as help policymakers formulate effective policies and strategies on mental health programmes, services and public service delivery in Nakuru County.

Project cost control aims at controlling changes to the project budgeted cost in the contract document. Available data shows that the area of project management is riddled with project failure and cost overruns. This study sought to establish the influence of cost control on the realization of NG-CDF projects in Kikuyu Constituency, Kiambu County, Kenya. A descriptive cross-sectional survey design was adopted for this study. National Government Constituencies Development Fund projects in Kikuyu Constituency were the unit of observation, while members of the project management committees were the unit of analysis. A sample of 259 respondents was used. A structured questionnaire was used to collect data. Descriptive and chi-square analyses were used to analyze data with the help of SPSS. The majority (62.9%) of the respondents indicated that the project they were involved in was incomplete. Slightly half (58.5%) of the respondents indicated that the project was not on a budget. Results showed that 37.5% of the respondents cited inadequate money, 35.5% cited disbursement challenges, and 31.5% indicated price fluctuations as challenges experienced in the cost control of the projects. There was a significant relationship (p=0.021) between cost control on the realization of NG-CDF projects in Kikuyu Constituency, Kiambu County, Kenya. The study concluded that cost control influences the realization of NG-CDF projects in Kikuyu Constituency, Kiambu County, Kenya.  There is a need for CDF committees to conduct research for products and services needed in the planning stages of NGCDF projects. This will enable better cost control which ultimately leads to higher project realization.

The purpose of this study was to assess the cultural beliefs influencing access to maternal healthcare in East Pokot Pastoral Communities, Baringo County, Kenya. The study was founded on the choice-making model and the theory of access. The research methodology was directed by the descriptive survey design. The target population was 5720 women of reproductive age between 15 and 49 years and their partners, community leaders, government health facilities administrators, traditional birth attendants and community health workers from the pastoralist communities in East Pokot in Baringo County, Kenya. A stratified purposive sampling technique included stratified and purposive sampling techniques were used to sample 146 participants. Data was collected using Focus Group Discussions and in-depth interviews. Using the Nvivo software, the data were coded and tracked and the findings were presented using narratives with quotations. The study found that the cultural beliefs that the community members held at times barred the women from accessing maternal healthcare services in the East Pokot sub-county.