Explore the evidence.
Understand the reach.

Transformational leadership and employee change resistance have been studied extensively. However, no systematic attempt has been made to reframe those findings in light of leaders' inspirational drive. The sample size of 170 participants from eThekwini automobile dealership organisations indicated that employees' intention to resist change was negatively associated with their managers' transformational leadership style focused on inspirational motivation. Transformational leadership's impact on employee resistance to change at eThewkini Automobiles in KwaZulu-Natal is examined through a leader's inspirational motivation. Inspirational motivation reduced staff resistance to change at these car companies, according to the transformational leadership tool multi-leadership questionnaire (MLQ). Various branches of 6 major automobile companies in eThekwini, KwaZulu-Natal, South Africa were considered for this study. The study included 170 of 270 individuals. Both descriptive and correlational analysis were employed to test study objectives. The study found that inspirational motivation mediates the relationship between transformational leadership and employee resistance to change because transformational leadership reduces resistance, improves commitment, and embraces change. Inspirational motivation mediates transformational leadership in organisational change management, according to the study. The study suggests that management use inspiring motivation to promote change management acceptability and commitment to change and reduce employee resistance to change.

This study aimed to investigate the influence of organisational culture on employee attitudes towards organisational change in a South African state-owned enterprise. A cross-sectional survey was conducted with a random sample (n = 373) of employees at a state-owned enterprise. The Organisational Culture Questionnaire (OCQ) and the Employee Attitudes to Organisational Change Scale were evaluated. Correlation and multiple regression analyses were used to determine the influence of organisational culture on employee attitudes towards organisational change. The findings indicate that organisational culture is related positively and significantly to employees' attitudes towards organisational change. Furthermore, the results indicate that organisational culture influences employees' attitudes towards change. The findings provide new evidence that an organisation that promotes positive organisational culture practices influences employee behaviour and attitudes positively towards organisational change in a South African government organisation.  

The quantitative change management measurement for effective use, which consists of operationalized change drivers, dimensions and sub-dimensions for effective use of Examination Administration System (EAS) in the South African context, has been scarcely discussed in the literature. This paper intends to develop and validate a change management measurement instrument (CHAMI) to measure the effective use of EAS in South Africa’s (SA) Technical and Vocational Education and Training (TVET) colleges. The CHAMI was developed drawing on the survey measurement instruments literature for change management and effective use and assessed quantitatively using data collected from 215 EAS users across all 318 TVET colleges from nine provinces of SA. The empirical results found the existence of construct validity of the CHAMI with 11 dimensions (i.e. user involvement and change recognition, user satisfaction, performance measurement, technology use, EAS adaptive use, EAS verification, user learning, transparent interaction, representational fidelity, informed action, and effective use) and 63 questions. Another contribution this study stems from the way the research constructs in a measurement model are operationalized as they incorporate measurement class (i.e. reflective or formative). This paper presents a CHAMI for effective use of EAS. In the future, management, researchers and practitioners can use the CHAMI to measure effective use, espouse or adapt instrument as an additional use measurement dimension on United Nations digital transformation programmes index or test it in different settings to advance its generalizability.

This paper explored factors for infusing change management practices in the public sector and gave recommendations for policy execution of technology. The Western Cape Department of Community Safety (DoCS) launched the Expanded Partnership Programme (EPP) in 2010, as provided for in section 206 of the Constitution to reorient social crime prevention by Community Policing Forums Educate and Share towards Monitoring Guided Actions to increase sustainability, the efficiency of Community Police Forums (CPFs), and the accountability of the police. Even with an investment of R18 million, participation levels were still low and there was no service delivery improvement by the police, thus the need for a change management was borne. The study pointed out the need of strategic methods such as Kotter’s 8-Step Process, Prosci ADKAR, and McKinsey Influence Model to implement institutionalised changes. The research pursued a practical stance and therefore merged objectivist and constructivist positions with an abductive approach. Count data were collected through the use of a Likert scale questionnaire since it was quantitative in nature while qualitative data was obtained from semi-structured focus group discussions. Data analysis was performed using qualitative and quantitative methods such as descriptive statistics, Pearson’s Chi-square, and content analysis, among others. The research findings highlighted key factors such as organizational culture, interests of stakeholders, politics, resources, and the external environment a determinants of change management. The creation of detailed guidelines that are supported by evidence to direct decision making, resource allocation and prioritisation of policies by the government was advocated for in the study. These findings closed the loop between the research academic domain and the practical field, and demonstrated clear steps towards improving accountability, transparency and adequacy of change implementation.

The purpose of this study is to explore the concept of change management, and employee engagement as a possible organisational turnaround strategy. This is owing to Organisations exist to deliver their strategic goal and objectives, this would amongst others ensure both technical and tactical strategical success. When organisations strategy is in shape there is a high rate of employee retention and recruitment of the best talent in the market. However, the organisations always faces a conundrum of having to tap in their organisational turnaround strategy which in most cases is marred with resistance from the employees. This study seeks to establish the extent to which change management and employee engagement can be adopted as key organisational turnaround strategy. The study adopts an interpretive qualitative design, and thematic analysis to organize dataset into relevant themes. Study recommends employer consultation and employee participation, facilitation, negotiation and agreement, and manipulation and coercion as a blended approach to effective organizational turnaround strategy. The value of the study is how a simultaneous use of change management and employee engagement can be used by global organizations for effective turnaround strategies.

This study aimed to investigate the influence of organisational culture on employee attitudes towards organisational change in a South African state-owned enterprise. A cross-sectional survey was conducted with a random sample (n = 373) of employees at a state-owned enterprise. The Organisational Culture Questionnaire (OCQ) and the Employee Attitudes to Organisational Change Scale were evaluated. Correlation and multiple regression analyses were used to determine the influence of organisational culture on employee attitudes towards organisational change. The findings indicate that organisational culture is related positively and significantly to employees' attitudes towards organisational change. Furthermore, the results indicate that organisational culture influences employees' attitudes towards change. The findings provide new evidence that an organisation that promotes positive organisational culture practices influences employee behaviour and attitudes positively towards organisational change in a South African government organisation.  

The purpose of this study is to explore the concept of change management, and employee engagement as a possible organisational turnaround strategy. This is owing to Organisations exist to deliver their strategic goal and objectives, this would amongst others ensure both technical and tactical strategical success. When organisations strategy is in shape there is a high rate of employee retention and recruitment of the best talent in the market. However, the organisations always faces a conundrum of having to tap in their organisational turnaround strategy which in most cases is marred with resistance from the employees. This study seeks to establish the extent to which change management and employee engagement can be adopted as key organisational turnaround strategy. The study adopts an interpretive qualitative design, and thematic analysis to organize dataset into relevant themes. Study recommends employer consultation and employee participation, facilitation, negotiation and agreement, and manipulation and coercion as a blended approach to effective organizational turnaround strategy. The value of the study is how a simultaneous use of change management and employee engagement can be used by global organizations for effective turnaround strategies.

This paper explored factors for infusing change management practices in the public sector and gave recommendations for policy execution of technology. The Western Cape Department of Community Safety (DoCS) launched the Expanded Partnership Programme (EPP) in 2010, as provided for in section 206 of the Constitution to reorient social crime prevention by Community Policing Forums Educate and Share towards Monitoring Guided Actions to increase sustainability, the efficiency of Community Police Forums (CPFs), and the accountability of the police. Even with an investment of R18 million, participation levels were still low and there was no service delivery improvement by the police, thus the need for a change management was borne. The study pointed out the need of strategic methods such as Kotter’s 8-Step Process, Prosci ADKAR, and McKinsey Influence Model to implement institutionalised changes. The research pursued a practical stance and therefore merged objectivist and constructivist positions with an abductive approach. Count data were collected through the use of a Likert scale questionnaire since it was quantitative in nature while qualitative data was obtained from semi-structured focus group discussions. Data analysis was performed using qualitative and quantitative methods such as descriptive statistics, Pearson’s Chi-square, and content analysis, among others. The research findings highlighted key factors such as organizational culture, interests of stakeholders, politics, resources, and the external environment a determinants of change management. The creation of detailed guidelines that are supported by evidence to direct decision making, resource allocation and prioritisation of policies by the government was advocated for in the study. These findings closed the loop between the research academic domain and the practical field, and demonstrated clear steps towards improving accountability, transparency and adequacy of change implementation.

Research studies have proven that leadership styles and communication are positively and significantly related to effective change management. This implies that the influence of leadership on effective communication is integral to the success of any organizational performance. These leadership styles include transformational and transactional leadership. The study was based on two different theories; the leadership theory and the communication theory. The study was descriptive in nature considering a sample size of 300 employees in the selected dealership organisations operating in the eThekwini, South-Africa. Data collection was achieved by handing out questionnaires to 300 employees, out of which 170 were returned completed. The study was analysed by means of correlational and regression analysis ascertained through the structural equation model (SEM). The study found that leadership styles and communication were positively and significantly related and are major determinant to the success of an effective organisational change management. The study further concluded that leadership styles and communication were positively and significantly related to effective change. Conclusively, it was indicated that the transformational leadership style stands out as the most effective leadership style for successful change management. It was also agreed that integrated communications which involves the application of more than one communication strategy to pass important information especially regarding change management was vital. The study recommended the adoption of transformational leadership style in the various departments of the organization. Also, it considers the application of integrated communication which includes verbal, non-verbal, written, assertive and electronic means of communication.

Transformational leadership and employee change resistance have been studied extensively. However, no systematic attempt has been made to reframe those findings in light of leaders' inspirational drive. The sample size of 170 participants from eThekwini automobile dealership organisations indicated that employees' intention to resist change was negatively associated with their managers' transformational leadership style focused on inspirational motivation. Transformational leadership's impact on employee resistance to change at eThewkini Automobiles in KwaZulu-Natal is examined through a leader's inspirational motivation. Inspirational motivation reduced staff resistance to change at these car companies, according to the transformational leadership tool multi-leadership questionnaire (MLQ). Various branches of 6 major automobile companies in eThekwini, KwaZulu-Natal, South Africa were considered for this study. The study included 170 of 270 individuals. Both descriptive and correlational analysis were employed to test study objectives. The study found that inspirational motivation mediates the relationship between transformational leadership and employee resistance to change because transformational leadership reduces resistance, improves commitment, and embraces change. Inspirational motivation mediates transformational leadership in organisational change management, according to the study. The study suggests that management use inspiring motivation to promote change management acceptability and commitment to change and reduce employee resistance to change.