International Journal of Business Ecosystem & Strategy

Competitive intelligence strategies are employed by higher education institutions to assist with student recruitment. These competitive intelligence (CI) strategies help maintain or increase market share in education. Utilising competitive intelligence is crucial for firms in competitive markets, assisting in strategic planning and execution. Higher education organisations can benefit from CI to make informed decisions and develop strategic goals. The competition between selected public universities that reside in the same town has resulted in devising competitive strategies to attract grade 12 students with effective and innovative student recruitment strategies. The study sought to examine how competitive intelligence is used as a strategy to promote student recruitment at selected public universities. The study adopted a quantitative research approach where 234 first-time entering university students were used as key informants. To collect data, a questionnaire was used and is attached. It was discovered that both institutions utilised similar strategies to recruit students. Results reveal that the selected public universities employ traditional and technology-based strategies for student recruitment, relying on past success rather than a standardised approach based on competitive intelligence. Further research is needed to evaluate the effectiveness of competitive intelligence strategies in student recruitment, aiming to promote diverse communication needs among current and potential students.

This integrative review explores the intricate and interconnected issues of workplace bullying, quiet quitting, and turnover intention—three pressing challenges that have a significant impact on organizational performance and employee well-being. The review highlights workplace bullying as a significant precursor to employee disengagement, often exemplified by quiet quitting, where employees diminish their discretionary efforts while remaining in their positions by synthesizing literature from organizational behavior, psychology, and management studies. This disengagement subsequently contributes to an increased intention to leave the organization. The review employs Organizational Justice Theory as a framework to elucidate how perceived disparities in distributive, procedural, and interactional justice contribute to this detrimental cycle of behavior. The findings indicate that unresolved bullying not only deteriorates organizational culture but also diminishes employee motivation and elevates the risk of voluntary resignation. Consequently, the review underscores the critical necessity for proactive organizational strategies, such as implementing anti-bullying policies, fostering supportive leadership, and monitoring employee engagement, as effective interventions. It also suggests avenues for future research, recommending longitudinal and cross-cultural studies to deepen the understanding of the causal relationships and variances in these dynamics across different organizational contexts.

In response to escalating global environmental challenges, mainly the urgent issue of climate change delineated by the United Nations Sustainable Development Goals (UN SDGs), large corporations are increasingly pressured to mitigate their carbon emissions and ecological footprint. The integration of artificial intelligence (AI) technologies has emerged as a pivotal strategy in this endeavour, promising to revolutionise how businesses approach sustainability while maintaining economic competitiveness. AI offers capabilities such as optimising operational efficiencies, enhancing energy management systems, and facilitating data-driven decision-making processes—all of which are instrumental in achieving sustainability objectives. However, the effective application of AI in environmental sustainability initiatives faces several challenges. These include addressing data scarcity, ensuring ethical deployment of AI technologies, and complying with evolving regulatory frameworks. This study investigates how large corporations are leveraging AI to reduce their environmental impact through AI-driven strategies for carbon footprint reduction. The study follows a qualitative approach, six medium-large corporates in Gauteng were interviewed to gain insights on the subject matter. The findings highlight that AI adoption enhances operational efficiency and environmental stewardship while highlighting ongoing challenges and the need for robust ethical and regulatory frameworks. Moreover, emerging trends such as AI-driven autonomous vehicles for logistics and advanced climate modelling illustrate AI's transformative potential in reshaping corporate ethos and addressing environmental concerns. The study contributes insights grounded in the Resource-Based View (RBV) theory, offering practical recommendations for corporations to harness AI effectively for sustainable growth within the framework of the UN SDGs and global environmental norms.

In Higher Education, intellectual stimulation as a key aspect of transformational leadership, plays a vital role in fostering creativity and critical thinking among students. Several efforts have been made to improve students’ creativity in teaching and learning. Intellectual stimulation in Higher Education plays a significant role in fostering keen interest for learning and preparing students for future challenges. It creates a dynamic educational experience that benefits both the educators and students. However, there are still many institutions that have not optimized their students’ capacity development. For this reason, intellectual stimulation is considered as a strategic means for the improvement of creativity in education. All over the world, educational institutions encourage transformative teaching and learning skills design so as to implement a shift from the traditional pedagogy and be more creative with their teaching activities. Nevertheless, teaching and learning accomplishments in Higher Education are often faced with the challenge of resistance to change which slows down the improvement of students’ creativity improvement. This study comprises a systematic literature review using PRISMA approach to track related researches on the role of intellectual for the improvement of creativity in teaching and learning in Higher Education. The study defines the concept of intellectual stimulation and creativity in teaching and learning. The significance of intellectual stimulation in Higher Education is to enhance teaching strategies, influence policies and guide future research  by providing a clear and impactful contribution through the promotion of active learning, encouraging student feedback on their thinking processes, directing funding towards innovative teaching methods and technologies that enhance intellectual stimulation in order to build supportive learning environments and finally, policy makers can use findings on intellectual stimulation to advocate for curricula that emphasizes problem solving, creativity and real world application .Results obtained indicate that intellectual stimulation plays a crucial role in improving students’ creativity. Findings from the study can be linked to potential policy changes for enhancing educational practices and improving education policies serving as advocates for inquiry-based learning and critical thinking skills. The potential contribution of this review study will prompt educators to encourage questioning, introduce diverse learning activities such as group projects and case studies, critical thinking exercises, foster a growth mindset in students, connect to real world issues.

This research investigates consumer perceptions of retail service quality at a particular supermarket chain located in KwaZulu-Natal, South Africa. It expands upon the SERVQUAL paradigm to examine the determinants influencing consumer happiness and loyalty within the supermarket scenario. The study utilised a quantitative research design to gather data from 400 customers at four supermarket sites in KwaZulu-Natal, South Africa. Exploratory and confirmatory factor analyses were employed to assess the dimensionality, reliability, and validity of variables evaluating retail service quality. Structural equation modelling (SEM) was utilised to examine the interrelations among these constructs. The study examined the impact of interpersonal interactions, loyalty, customer satisfaction, physical attributes, policies, and reliability on customer views. The results demonstrate that clients uphold favourable attitudes regarding all dimensions of service quality, with personal interaction, loyalty, and customer satisfaction being especially significant. The study establishes a substantial positive correlation among policy, physical attributes, interpersonal contacts, and customer happiness. Nonetheless, it fails to establish a substantial correlation between reliability and consumer pleasure. The study emphasises the significant impact of customer happiness on perceived loyalty. The study contributes by adapting and validating the SERVQUAL paradigm for the context of grocery chains. It provides pragmatic insights for service businesses seeking to improve customer experiences and cultivate loyalty.

This study investigated the effects of digitalisation of tax administration on tax compliance among selected small and medium enterprises (SMEs) in Ibadan North West Local Government Oyo State, Nigeria. The study was anchored on the Technology Acceptance Model (TAM), which explains technology adoption through perceived usefulness, perceived ease of use, and external constraints. A descriptive survey design was adopted, and structured questionnaires were administered to 367 SMEs across key business sectors. Of these, 352 valid responses were analysed using SPSS through descriptive statistics and ANOVA. The study examined the level of digital technology adoption, the perceived influence of digital tax administration on compliance, the drivers of non-compliance, and preferred policy measures for improvement. Findings revealed generally low digital technology adoption among SMEs, with 42.9% reporting very low adoption and 36.6% reporting low adoption. The major barriers were poor internet connectivity, high cost of technology and digital tools, limited technical skills, and inadequate awareness. Perceptions of digital tax reforms showed limited realised compliance benefits, as 48.9% of respondents reported no noticeable improvement in compliance, 21.3% reported improved ease of compliance, while 29.8% stated that compliance had become more difficult. Non-compliance was mainly linked to limited awareness of tax obligations, weak enforcement, affordability challenges, and low digital capability. The study concludes that digitalisation can improve SME tax compliance only when foundational readiness gaps are addressed. It recommends improving broadband reliability, reducing digital access costs, strengthening taxpayer education, simplifying digital tax processes, providing practical training, and ensuring consistent and fair enforcement.

Sophisticated AI applications like ChatGPT and Grammarly offer distinct advantages for enhancing writing proficiency. They assist users in conceptualising ideas, organising material, and refining writing style, whereas Grammarly focuses on improving grammar, punctuation, and clarity with context-aware recommendations. This is particularly relevant for students who are non-native English speakers, as it supports them and helps bridge educational disparities. While these instruments markedly enhance scholarly writing abilities, their efficacy in tertiary education remains a subject of debate. Recent occurrences of academic dishonesty associated with the improper use of generative AI technologies have negatively impacted higher education. This study assesses the impact of artificial intelligence on enhancing academic writing abilities in students who are not native English speakers. In accordance with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) criteria, this study consolidates evidence from scholarly literature, policy reports, and institutional case analyses. Keywords, synonyms, and subject headings were employed to query three electronic databases from 2021 to 2025. The electronic repositories included Scopus, Emerald Insight, Google Scholar, and ProQuest. The evaluation of the publications was conducted through titles and abstracts, followed by an assessment of the full-text papers against the qualifying criteria. The results were derived and amalgamated into a narrative synthesis from selected publications. The results underscored AI's ability to customise and improve the educational experience for learners.

Rapid urbanisation in South Africa is reshaping the country’s spatial geography, largely driven by internal migration from rural areas and financially disadvantaged towns to urban centres. Key destinations, such as Gauteng, KwaZulu-Natal, and Cape Town, attract migrants seeking work, education, and better lifestyles. However, this movement places greater strain on urban systems by increasing demand for housing, water, energy, sanitation, transportation, and other basic public amenities. It also adds to urbanisation, overpopulation, the spread of informal settlements, land-use disputes, and governance issues. These shifts underscore the urgency for municipalities to shift away from planning models built on stable demographics and toward governance systems that respond to migration and demographic shifts. This research explores the connection between internal migration and local governance in South Africa, with an emphasis on the effects for inclusive service provision and urban sustainability. A qualitative study technique was adopted, including a conceptual document review of academic, policy, and institutional materials. The research reviewed data on migration patterns, governance capacity, participatory mechanisms, and planning solutions in the context of local government. Results showed that several municipalities have not adequately embraced migration dynamics in their urban planning practices. Existing participation methods generally exclude migrants and other transitory communities, leading to underrepresentation and choices that fail to capture changing urban demands. Delayed planning decisions increase infrastructure pressure, service provision backlogs, informal areas, and spatial inequalities. The study suggests that internal migration needs to be central to urban planning and accountability. It advocates for migration-informed spatial decision-making, increased engagement of mobile residents in Integrated Development Plan (IDP) operations, and unified governance revisions to promote inclusive and urban sustainability.

Information and Communication Technology (ICT) Small and Medium Enterprises (SMEs) in South Africa's Gauteng Province face high failure rates despite their economic importance, thus creating an urgent need to investigate business sustainability. This research examined the implementation challenges of ICT SMEs and the enhancement of competitiveness through shared value creation. A qualitative, interpretivist design was employed, with semi-structured interviews conducted with 12 purposively selected ICT SME owners and senior managers in Gauteng Province. The thematic analysis revealed three principal themes. One key finding was that implementation barriers operate at three interconnected levels: the business environment, industry level, and institutional level. At the Business-Environment level, issues include load shedding, regulatory complexity, and funding gaps. The competitive level interrogates incumbent dominance and high buyer power, while the institutional level reviews skills, competencies, time and cost constraints. Another important finding was that SMEs overcome these barriers through value-chain innovations such as energy efficiency, inclusive hiring, and intellectual property development; through strategic positioning, including focused differentiation and organizational agility; and through cluster engagement, such as vendor partnerships and peer networks. Integrating their selected strategies yields productivity gains, cost reductions, and incidental shared value. The study proposes a Resilience-Through-Shared-Value Framework that provides entrepreneurs with a four-phase process for turning barriers into advantages. It also provides policymakers with guidance on tiered compliance and on infrastructure support and development, and development agencies with a diagnostic framework for multi-barrier mentorship programs.

Enterprise Resource Planning (ERP) solutions such as SAP represent a vital investment for organisations seeking to unify varied operational activities into integrated, data-driven platforms. In institutions of higher learning, the use of ERP systems is a crucial component of digital transformation efforts aimed at improving administrative efficiency, institutional governance, and competitive positioning. This article examines the impact of SAP ERP implementation on both organisational and employee dynamics for administrative staff at the Durban University of Technology (DUT), emphasising technostress, digital fatigue, employee well-being, and post-implementation adaptation within a constrained higher education environment. Utilising a desktop appraisal methodology, the study synthesises existing literature to demonstrate how decisions made in the pre-implementation and implementation phases consistently affect employee experiences and organisational outcomes post-implementation. The study indicates that attaining enduring ERP effectiveness requires continuous capacity development, cooperative implementation approaches, and employee-centered support frameworks. The research develops an interdisciplinary model by integrating socio-technical, psychological, capacity-building, and normalisation perspectives, thereby improving the understanding of the human factors involved in ERP deployment within higher education. The study introduces the ERP Lifecycle–Employee Adaptation Framework (ELEAF), which outlines the progressive escalation of technostress during the pre-implementation, implementation, and post-implementation phases, linking each stage to a pertinent theoretical mechanism and a set of organisational interventions. The findings indicate that inadequate training, limited organisational support, dependence on key users, and absence of employee engagement contribute to technostress, digital fatigue, reduced job satisfaction, and challenges in post-implementation adaptation. The study further demonstrates that decisions taken throughout the ERP lifecycle have enduring impacts on employee well-being and organisational effectiveness beyond the system's implementation. This highlights the tangible consequences for higher education institutions, stressing the importance of continuous training, institutional support, systematic information sharing, employee wellness initiatives, and staff-centric ERP management to enhance long-term value achievement. It consequently lays the groundwork for future research on the human dimensions of digital transformation in resource-constrained environments.