International Journal of Research in Business and Social Science

The aim of this research is to examine the effect of the customer loyalty program on customer satisfaction and its impact on customer loyalty. This program is developed by the company in order to increase customer satisfaction. Optimal customer satisfaction will be able to create customer loyalty. For a company, customer loyalty will guarantee the company’s income to be constantly optimal. The research is conducted using the survey method involving 110 customers and 100 feasible data used. The sampling technique used is judgment sampling and data collected through the questionnaire. It uses SEM in examining hypotheses assisted by software AMOS version 20.0. Member card significantly affects customer satisfaction, while discount promo has no significant effect on customer satisfaction and it also doesn’t affect customer loyalty. Member cards and discount promo have a direct effect on customer loyalty. In general, it can be understood that the customer loyalty program applied by Alfamart either member card or discount promo affects customer satisfaction and has an impact on customer loyalty. This research gives input to retail business managers in managing customer satisfaction through the proper development of customer loyalty programs.

The contribution of organizational culture to the organization which includes the uniqueness of values, behavior, and psychology is needed by the organization. It also includes trust, experience, ways of thinking, and organizational expectations. Improving employee behavior into organizational citizenship behavior is needed by every organization. To bring OCB to employees, a well-formed commitment is needed. This study uses a quantitative approach to test 3 hypotheses using path analysis to see the role of mediation. Respondents numbered 169 in this study. The results found in this study are that mediators play a maximum role between organizational culture and OCB.

Numerous studies have addressed the different context of mHealth services among diverse user groups. But due to a lack of understanding the insight of factors affecting the mHealth adoption, it’s crucial need to conduct a systematic review on this issue. The objective of this study was to synthesize the present understanding of the influential factors of mHealth adoption. We performed a systematic literature search on eight electronically reputed scientific databases from 2010 to March 2019, such as Science Direct, Springer, IEEE Xplore, JMIR, Taylor & Francis, Emerald, Mary Ann Liebert and Google Scholar. This was accomplished by gathering data including authors, countries, years, target population, sample size, models/theories, and key influential factors. Primarily, a total of 2969 potentially relatable papers were found, of which 50 met the inclusion criteria. It was found that cross-sectional approach, survey methods and structural equation modeling (SEM) were the most explored research methodologies whereas PLS-SEM was found to be the largest used analysis tools. From the analysis, a total of ninety-four influential factors were clearly recognized and the findings represent that the following 15 factors appeared most recurrently and significantly; perceived usefulness, perceived ease of use, social-influence, subjective norms, self-efficacy, trust, facilitating conditions, technology anxiety, performance expectancy, effort expectancy, cost, attitude, resistance to change, perceived privacy and security, and perceived behavioral control. The research results have significant theoretical and practical implications for mHealth services providers, researchers and policy makers with regards to the Sustainable Development Goals (SDGs) allied to healthcare.

The main reasons for corporate participation in environmental and social disclosure are stability, development, and continuity through participation in protecting the environment and optimizing the use of available resources. As well as the company practices and participation in society of the most important means to create a good image of the company in the community. There is a rise demand for companies to take accountability for their environmental and societal impacts. A core role of the Audit Committee (AC) is to help the board of directors in overseeing the company's reporting policy and oversees the quality of financial reporting in the company. This study examined the impact of audit committee characteristics on the level of environmental and social disclosures in listed banks in Borsa Istanbul. The results of the study showed that there is no statistically significant relationship between the characteristics of the audit committee and the environmental and social disclosures. Consequently, these characteristics have no effect on the volume or type of disclosure and their inability to predict them.

Social entrepreneurship is a potential alternative to address social problems but social business still needs to be strengthened to provide far-reaching impact. One strategy to flourish is benchmarking against successful social enterpreneurs because previous studies show that entrepreneur’s competence is a determinant of small-medium business performance and growth. Social entrepreneur competencies which drive social business success and how these competencies are developed, unfortunately have not clear yet. This study aims to build a competency model for social entrepreneurs and to find out pattern (in method, period, sources) for developing competencies by studying successful Indonesian social entrepreneurs. The reports on social entrepreneur competency model presented in this paper. This research adopt qualitative approach using multiple case study design. Data collected by indepth interviewing 29 informants, studying documents and conducting field observation in eight cities. Results show that successful social entrepreneurs have shared competencies which indicate existence of social entrepreneur competency model. The result of this study complements empirical studies in social entrepreneurs’ competencies by showing competencies that drive success of social business i.e: Achievement orientation, Persistence, Initiative, Courage to take opportunities, Networking, Influencing others, Team leadership, Developing others, Teamwork-Colaboration, Orientation to help and serve others, Mission orientation, Affiliate interest, Creative problem solving. The finding has direct implication on social entrepreneur education and development programs included method, materials, design and sources of development because the competencies determine the success constitute mostly of attitudes, motives and traits instead of knowledge and skills.

Information technology (IT) as a structural factor and instrument transforms the architecture of organizations, business processes, and communication which is increasingly integrated into human resource management (HRM). It is an important part of the human resources work process. IT is designed to support HR professionals at all stages of management. This paper is focused on analyzing how information technology affects the improvement of human resource efficiency. The survey was conducted in private enterprises in Ferizaj, region (Kosovo), through questionnaires. Twenty employees/managers of manufacturing enterprises were surveyed who were well informed about the role of human resources in general and the impact on the efficiency of information technology. The results of the empirical study show that the use of new information technology improves the efficiency of HR and enhances the performance of the enterprise.

This research aims to describe the process and reveal the origin of social conflict in the incoming oil palm investment. Twelve Subjects are involved in this research, located in Laman Satong Village, Ketapang District, Kalimantan Barat Province, Indonesia in February-May 2019. The results showed that a threat to society's identity meaning which depends on the forest was an origin of social conflict. The incoming of oil palm investment was considered as a threat because of the limited formal communication channel, through socialization meetings This limitation indicated to slow down their stock of knowledge renewal, that related to their future fate. Thus, it creates worries that caused resistance and internal community conflict itself. Academically this research contributes to establishing the social conflict theory and stock of knowledge concept in terms of conflict in the incoming of oil palm investment.

This study sought to establish the influence of understanding, stakeholder requirements, good rapport with stakeholders, healthy competition with competitors, conflict resolution, and effective communication on organizational performance among insurance companies in Kenya. Positivism research philosophy was adopted for the study. Descriptive and explanatory cross-sectional research designs were used. Data analysis was conducted using descriptive statistics and inferential analysis. The study concluded as follows: (i) Understanding stakeholder requirements, creating and maintain good rapport with stakeholders, healthy competition with competitors, conflict resolution and effective communication were deployed to a moderate extent in insurance companies in Kenya, (ii) There was a strong positive correlation between organisation performance, understanding stakeholder requirements, good rapport with stakeholders, conflict resolution, and effective communication, (iii) There was a weak positive correlation between organisation performance and healthy competition, (iv) Understanding stakeholder requirements, creating and maintain good rapport with stakeholders, healthy competition with competitors, conflict resolution and effective communication had significant influence on the performance of insurance companies in Kenya. (v) Relationship management has a significant influence on organizational performance.

This study aims to examine the implementation of diversity in different work teams. The observed aspects include the process of recruitment, cooperation between members, educational background, and division of workload. This research using a qualitative approach, interviews were conducted with 20 informants from 6 work teams. This study concludes that (i) the recruitment process was the absolute right of the leadership, (ii) Some work teams need members who have an educational background that is appropriate to their field of work, (iii) several junior lecturers complained about the quantity of work that was not comparable to other team members.

Though it is called corporate social responsibility (CSR), it is the people in the organization particularly, top managers who develop and get implemented corporate social policies. Organization behavior is the reflection of their top managers. However, exploration of the role of top managers in spreading CSR in the organization is scant in the literature. The purpose of this paper is to explore the impact of top managers’ CSR perceptions on firm-level CSR in Ethiopia. Structured questionnaires were used to collect data from 294 executive managers of four sectors, namely textile, food, bank, and floriculture industries. Multiple hierarchical regression and process macro 3.3 were employed to analyze the data with the aid of SPSS. The analysis reveals that top managers’ CSR perception is a significant predictor of firm-level CSR behaviors. The result also shows that corporate ethical culture fully mediates the relationship between top managers’ CSR perception and organization CSR. Moreover, transformational leadership has a moderating effect between the direct top managers’ CSR perception and firm-level CSR relationship.