Research collection
77 publications
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Business Ecosystem & Strategy · 2026
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Technology-facilitated gender-based violence has emerged as a significant challenge within South African basic education institutions, posing risks to learner welfare, professional conduct of educators, and the integrity of a secure digital learning environment. Increased access to mobile devices and social media platforms has amplified incidents of cyberbullying, online harassment, and gendered digital abuse among both educators and students. This paper examines how the organisational culture, policies, and leadership within schools influence institutional responses to technology-facilitated gender-based violence in South Africa. Through a bibliometric analysis of scholarly literature sourced from Scopus, Web of Science, and Google Scholar, this paper identified citation trends, thematic developments, and existing research gaps. The findings indicate that the dimensions of organisational culture and leadership remain insufficiently explored, particularly in rural African contexts, while studies conducted in South Africa tend to be predominantly descriptive. This paper recommends enhancing digital safety policies, leadership development programs, accountability mechanisms, and organisational cultures that foster reporting, protection, gender equality, and individuals' psychosocial well-being in educational settings.
DOI 10.36096/ijbes.v8i5.13800 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAndrew Enaifoghe · Richard M. Mthethwa
International Journal of Business Ecosystem & Strategy · 2026
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Social entrepreneurship has arisen as a pivotal mechanism for tackling intricate societal issues while fostering sustainable growth. This study examines the crucial function of social entrepreneurs in promoting inclusive growth, environmental sustainability, and community empowerment. Social businesses merge creative business models with social objectives, effectively reconciling profit and purpose while providing scalable solutions to challenges like poverty, inequality, and climate change. The research investigates the processes by which social entrepreneurship advances social development in South Africa, emphasising case studies from various industries and locations. It also examines the facilitating environments—policy frameworks, financial tools, and educational initiatives—that promote the development of social companies. The findings highlight the capacity of social entrepreneurship to initiate systemic change, underscoring its importance in fostering resilient and equitable communities. This research enhances the dialogue on sustainable development by framing social entrepreneurship as not only a corporate strategy but also a crucial catalyst for enduring social impact.
DOI 10.36096/ijbes.v8i4.12870 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEBongekile Mkhwanazi · Andrew Enaifoghe
International Journal of Business Ecosystem & Strategy · 2026
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This study investigates the role of policy support in addressing barriers to effective small-scale cooperative farming in South African municipality, with a focus on identifying potential solutions to improve the success rate of agricultural co-operatives in the uMhlathuze local municipality. Despite their potential, agricultural co-operatives face significant challenges, with studies indicating an alarming failure of 88% in the country. This high failure rate underscores the need to understand how policy support can address the shortcomings hindering the success of agricultural co-operatives. The high failure rate of agricultural co-operatives in South Africa highlights a critical gap in policy support, necessitating an exploration of how policy interventions can mitigate challenges and enhance the viability of co-operative small-scale farming. The research adopts a secondary data collection method and thematic data analysis. Findings indicate that a combination of lack of member commitment, insufficient training and capacity building and financial constraints are a result of inadequate policy support; policies are not effectively addressing co-ops needs. The study recommends that policymakers should revise and tailor existing policies to better address the unique needs and challenges of small-scale farming co-operatives, enhancing their viability and sustainability.
DOI 10.36096/ijbes.v8i4.12650 Crossref citations0 OpenAlex citations
JOURNAL ARTICLENokuthula Ngobese
International Journal of Business Ecosystem & Strategy · 2026
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Artificial Intelligence (AI) is increasingly transforming teaching and learning in accounting education. While AI technologies offer opportunities to enhance learning outcomes, academic performance is also influenced by broader educational factors such as teacher competence, institutional support, curriculum design, and student engagement. This study investigates the role of AI and educational factors in shaping academic performance in accounting education through a systematic literature review of studies published between 2020 and 2025. Following the PRISMA 2020 guidelines, a structured search of major academic databases yielded 168 initial records. After screening and eligibility assessment, 28 studies were retained for final analysis. The review synthesizes empirical evidence on AI applications in accounting education and identifies key factors influencing student performance. The study is grounded in Human Capital Theory and Social Cognitive Theory, which provide insights into how technological and educational investments influence learning outcomes. The findings reveal that AI technologies such as intelligent tutoring systems, generative AI tools, predictive analytics, and automated assessment platforms enhance academic performance through personalized learning and data-driven feedback. However, the effectiveness of these technologies depends on teacher digital competence, student motivation, curriculum alignment, and institutional support. The study proposes an integrated conceptual framework linking AI adoption and educational factors to academic performance in accounting education. The findings provide implications for educators, policymakers, and curriculum developers seeking to improve accounting education in the digital era.
DOI 10.36096/ijbes.v8i4.12700 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAndrew Enaifoghe
International Journal of Business Ecosystem & Strategy · 2026
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The study evaluating social entrepreneurial activity as a strategy to enhance sustainable rural Economies in South Africa, using the uMhlathuze community. Sustainable local economic development is a paramount concern in South Africa, as ongoing inequality, unemployment, and spatial underdevelopment persistently hinder inclusive progress. This research assesses social entrepreneurial activity as a strategic approach to improving sustainable local economies, especially in marginalised and resource-limited areas. The research used a qualitative approach with original interview from selected participant to examine the ability of social businesses to foster grassroots creativity, create job opportunities, and enhance community resilience. Research demonstrates that social entrepreneurship plays a crucial role in local economic diversification, promotes social cohesiveness, and improves access to important services. Nonetheless, its influence is frequently restricted by insufficient legislative backing, inadequate financial frameworks, and institutional obstacles that impede scalability. The study presents a framework for incorporating social entrepreneurship into local development plans, highlighting collaborative governance, capacity building, and conducive regulatory frameworks. The research positions social entrepreneurship as a catalyst for sustainable development, highlighting its capacity to foster transformational and inclusive economic results in South Africa.
DOI 10.36096/ijbes.v8i4.12600 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEM Matyana · M Mpofu
International Journal of Research in Business and Social Science · 2026
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Almost half of South Africa's population still lives in poverty, despite the abolishment of the oppressive apartheid regime since April 1994. The majority of the populace is impoverished and unable to enjoy sustainable life and progress. Therefore, this paper is here by analysing poverty in post-apartheid South Africa by looking at what still causing poverty after so many years of freedom and how poverty effects the communities and what solutions can be adopted overcome the situation. A qualitative research methodology was used to collect data. Particularly, a systematic literature review was used. The researchers have reviewed published articles and reports about poverty. Based on the findings it is evident that poverty in South Africa is caused by challenges such as pandemics, poor health and education systems, climate change, economic inequality etc. Therefore, the paper recommends various actions to be taken such as striving to enhance economic output.
DOI 10.20525/ijrbs.v15i3.49980 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Research in Business and Social Science · 2026
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This paper investigates the relationship between Corporate Social Responsibility, talent development, and performance in youth-led entrepreneurial firms operating in South Africa, where youth unemployment levels are high. It acknowledges that Corporate Social Responsibility plays a part in talent development and influencing the performance of an organization which is not well developed in young entrepreneurship. Through bibliometric analysis, the paper depicts the landscape of current knowledge and research trends to key themes, main authors and collaborative networks. Findings show that there is an emerging wake-up call to Corporate Social Responsibility as a strategic drive for the development of human capital and enhancing performance in youth-led companies, with notable gaps both conceptually and empirically on the institutional context of South African youth-owned businesses. This paper recommends that there should be more investment in culture-specific, evidence-based research and greater incorporation of Corporate Social Responsibility into programmes for youth talent development. By linking Corporate Social Responsibility to targeted talent development, long-term performance outcomes can be enhanced, and inclusive entrepreneurial growth for youth may be reinforced as a broad-based strategy for job creation, innovation, and sustainable economic development.
DOI 10.20525/ijrbs.v15i3.49360 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Business Ecosystem & Strategy · 2026
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Community engagement has evolved as a key pillar in the transformation agenda of South African Universities, particularly with regards to social justice, decolonisation, and inclusive knowledge development. This paper employed a bibliometric analysis to analyse the evolving literature on community engagement within South African higher education. The analysis analysed publication trends, keyword co-occurrences, authorship networks and institutional contributions, by providing a systematic overview of how community engagement is conceptualised, practised and theorised in relation to social justice and inclusion. The findings show consistent growth in academic interest over the past decade, corresponding with national calls for decolonial, socially responsive, and participatory academic practices. Key topic clusters show connections between community engagement, change, participatory research approaches and epistemic justice. Emerging patterns indicate that researchers are increasingly conceptualising community engagement as a catalyst for undoing structural inequities, developing reciprocal connections and amplifying historically marginalised perspectives within and outside university settings. The bibliometric mapping reveals additional differences among institutions, highlighting distinct capacities and commitments to engaged scholarship. This paper adds to the discourse by providing a comprehensive evidence-based synthesis that clarifies the conceptual structure of the discipline. It contends that community engagement, when conducted ethically and constructively, can develop inclusive pedagogies, co-create socially grounded knowledge, and increase universities' democratic role in society. The paper recommends increased multidisciplinary collaboration, methodological innovation, and institutional support to improve the transformative impact of community engagement in South African higher education.
DOI 10.36096/ijbes.v8i2.11780 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Business Ecosystem & Strategy · 2026
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This paper explores the effects of Matriarchal leadership styles on the performance and success of female-led businesses in South Africa, intending to generate insights that support women entrepreneurs in achieving their objectives within a competitive market. Using a Systematic Literature Review, this paper analysed current scholarly articles, reports and studies that examine the relationship between matriarchal leadership and entrepreneurial success. The review process involved source identification, data extraction, critical analysis, and synthesis to develop a comprehensive understanding of the topic. The findings revealed that matriarchal leadership styles significantly enhance business performance by fostering empathy, collaboration and inclusivity, which contribute to supportive work environments, increased productivity and innovation. This paper highlights important managerial and policy implications, recommending that inclusive leadership strengthens team cohesion and organisational effectiveness. The paper is original in addressing the limited adoption of matriarchal leadership due to patriarchal norms, misconceptions, limited research, and organisational resistance to change.
DOI 10.36096/ijbes.v8i2.11500 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMary M. Mthembu · Richard M. Mthethwa
International Journal of Research in Business and Social Science · 2026
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This study examined the role of local government in eradicating poverty and inequality in Salamanga community located in Matutuine District in Mozambique. Despite the implementation of several development strategies, including the Donor-Liberal Free-Market Rural Development Strategy, Donor-Funded Development Strategy, Strategic Plan for Agricultural Development, Green Revolution Strategy, Poverty Reduction Strategy Paper, and the National Action Plan for the Advancement of Women poverty and inequality remain persistently high in rural areas. This study adopted a mixed-method approach, integrating both qualitative and quantitative methods. Data was collected through open-ended and structured questionnaires which were administered to 60 participants. Quantitative data was analyzed using descriptive statistics while qualitative data was analyzed using thematic analysis. Methodological integration was achieved through triangulation. The finding revealed persistence structural constrains, including access to land, water, education healthcare, employment opportunities as well as inadequate infrastucure and institutional barriers that restrict participation in government programmes.There was a significant difference of opinion between the community and local officials, with public servants asserting strong government initiatives to empower residents, while community members reported a lack of empowerment from their local government. Interpreted through the lens of Restricted Opportunity Theory and Marxian theory of poverty, the findings demonstrated that poverty and inequality in Salamanga is sustained by systemic exclusion and lack of economic opportunities rather than individual failure. The study recommends that local government should strengthen it capacity, decentralized and well – resourced agricultural programmes that support famers, improved service delivery, and inclusive community participation to advance equitable rural development in Mozambique.
DOI 10.20525/ijrbs.v15i2.45820 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEBongumusa Makhoba
International Journal of Research in Business and Social Science · 2026
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This article seeks to empirically examine the dynamic relationship between government expenditure and private sector investment in South Africa. The research employed a Vector Autoregression (VAR) methodology to experimentally investigate the crowding impacts of government spending on private sector investment, utilising time series data from 1960 to 2021. The study evaluates single equation methods, including Dynamic Ordinary Least Squares, Fully Modified Ordinary Least Squares, and Canonical Cointegrating Regression, to analyse the long-term cointegrating relationship between government expenditure and private sector investment. The results offer robust empirical evidence of a beneficial relationship between government expenditure and private sector investment, suggesting that an increase in government spending stimulates private sector investment in South Africa's economy. The impulse response function (IRF) indicated that private sector investment reacts favourably to unexpected fluctuations in government expenditure and GDP growth. The study's findings indicate that governments should allocate substantial funds to productive sectors to stimulate economic activities, encourage private sector investment through robust public-sector collaboration, and ultimately promote job creation and economic growth.
DOI 10.20525/ijrbs.v15i2.48170 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMary M. Mthembu · Nokukhanya N. Jili-Mbanjwa
International Journal of Research in Business and Social Science · 2026
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This paper explores the effectiveness of strategic initiatives used by local government in Mozambique to eradicate poverty and inequality, using Salamanga community as a case study. Employing a qualitative approach with interviews and questionnaires, findings revealed limited effectiveness due to weak implementation, lack of community involvement, and inadequate resources. The study adopted a qualitative approach to collect and analyse data. The study’s findings led to the conclusion that strategic initiatives employed by the Mozambican government to reduce poverty and inequality are ineffective. While the goal was to fight poverty and inequality, Mozambique still struggles with these issues, marked by widespread poverty. people enduring poor living conditions, inadequate education, and a high rate of unemployment. Local authorities, however, noted positive impacts from these strategic initiatives, which differed from what was found in local communities.
DOI 10.20525/ijrbs.v15i2.45840 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAyansola Olatunji Ayandibu · Wimbayi Chasaya
International Journal of Business Ecosystem & Strategy · 2026
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This paper examines the need to decolonise entrepreneurship education in South Africa by addressing epistemic inequalities and aligning curricula with local socio-economic realities. Grounded in decolonial and human capital theories, the study critiques existing programmes that are dominated by Western pedagogies privileging individualism and profit maximization. A literature review shows that current curricula inadequately reflect indigenous knowledge, community-oriented practices, and the informal economy, which remains a crucial site for livelihoods and economic participation. Three key gaps are identified: an overreliance on Eurocentric content, weak contextual relevance to South Africa’s socio-economic challenges, and the exclusion of indigenous and community-driven approaches. These shortcomings limit the curriculum’s capacity to prepare students to address pressing issues such as unemployment, inequality, and informality. The study argues for a decolonised curriculum that integrates African epistemologies, emphasizes social and community entrepreneurship, and produces graduates capable of contributing to inclusive and sustainable development. This study adopts a conceptual and integrative literature-based approach to examine the decolonisation of entrepreneurship education in South Africa. Drawing on peer-reviewed journal articles, policy documents, doctoral studies, and prior empirical research conducted within South African higher education contexts, the paper synthesises existing scholarship to identify structural gaps, epistemic exclusions, and contextual misalignments within entrepreneurship curricula. Rather than presenting new primary empirical data, the study draws on illustrative insights from established South African studies to support conceptual arguments. This approach is appropriate given the paper’s aim to advance theoretical clarity, curricular reflection, and contextually grounded recommendations for entrepreneurship education reform.
DOI 10.36096/ijbes.v8i1.11290 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMakhosazana Faith Vezi-Magigaba · Elizabeth Oluwakemi Ayandibu
International Journal of Business Ecosystem & Strategy · 2026
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This PRISMA-guided review synthesises evidence from 32 studies on how multilingual training supports women’s entrepreneurship in South African townships and rural areas. We focus on post-2010 literature from South Africa and comparable African contexts to examine the intersection of language, culture and capability-building in entrepreneurship support. Findings show that integrating indigenous languages and bilingual facilitation into training improves comprehension, confidence and customer reach; strengthens access to markets, finance and networks; and contributes to higher start-up participation and business resilience. Multilingualism emerges not only as a communicative aid but as a strategic resource that enhances inclusion, opportunity recognition and market insight. Policy and ecosystem factors such as public SME support and mobile enabled learning moderate these effects. We argue for language-sensitive curricula, co-delivery with community partners and targeted localisation of digital content. The review highlights design elements for more inclusive entrepreneurship development and outlines implications for policy and training providers. Keywords: multilingual training; women’s entrepreneurship; South Africa; language barriers; rural development; PRISMA.
DOI 10.36096/ijbes.v8i1.11280 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMatjhupe Tshidiso Muroa · Sandiso Mahlala · Pertunia Ramulai
International Journal of Business Ecosystem & Strategy · 2026
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The National School Nutrition Programme (NSNP) is one of the food security programmes of the South African government that strives to provide proper nutrition meals to all public primary and secondary school learners nationwide. To implement the programme, NSNP hires food handlers to prepare and deliver meals to students on a daily basis. However, in terms of public sector human resource management, it is unclear how these food handlers are recruited and hired into the programme. This paper aimed at assessing the recruitment practices of food handlers into the NSNP. The paper employed qualitative research methodology using semi-structured interviews and documentary review as two data collection methods. Moreover, the Gauteng Department of Education (GDE) Johannesburg North District was chosen as a case study for the research strategy. The study reviewed pertinent literature, conducted semi-structured interviews to collect data. The data was analysed using thematic content analysis in order to qualitatively examine the data gathered. The paper's findings demonstrated that the GDE has a plan in place to oversee the NSNP's food handler recruitment practices, and that plan is spelt out in detail in their advising memorandum on the subject. Nevertheless, the study found that the approach does not align with the principles and practices of Public Human Resource Management (PHRM). According to the findings, the NSNP lacks a defined recruitment policy that would govern its hiring practices. It was found that there are challenges in the recruitment process. Finally, this paper offered recommendations for improved recruitment practices for food handlers.
DOI 10.36096/ijbes.v8i1.9920 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMulatu Fekadu Zerihun · Harris Maduku
International Journal of Research in Business and Social Science · 2026
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The study aims to examine the key drivers and financing mechanisms of infrastructure development in Africa and their impact on trade facilitation and regional economic integration. It focuses on understanding the political, economic, and institutional factors shaping sustainable infrastructure growth and trade expansion across the continent. The African continent engages in relatively limited intra-continental trade, with intra-African trade consistently averaging between 12% and 15%. At a broader level, trade growth is widely regarded as a key driver of economic development, employment generation, and poverty reduction. However, the persistent low levels of trade among African countries coupled with high unemployment and widespread poverty have sparked discussions around the urgent need to strengthen both intra-regional and continental trade. In pursuit of regional integration, various regional economic communities were established, including the Southern African Development Community (SADC). Despite these efforts, concerns persist regarding weak economic infrastructure across several regions of the continent, including within the SADC bloc. Inadequate infrastructure has been identified as a major impediment to enhancing intra-African trade. Against this backdrop, the present study aims to empirically examine the relationship between economic infrastructure and intra-regional trade within the SADC region. The analysis employs panel data covering all 15 SADC member states, utilizing datasets from the SADC Secretariat and the World Bank. Applying the Generalized Method of Moments (GMM) estimation technique, the findings indicate a positive and statistically significant relationship between infrastructure development and intra-SADC exports.
DOI 10.20525/ijrbs.v15i1.44120 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya · Makhosazana Faith Vezi-Magigaba
International Journal of Research in Business and Social Science · 2026
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The purpose of this paper is to examine how incorporating Sustainable Development Goal (SDG) 4 Quality Education into South African university curricula promotes global citizenship and aids in organisational reform. This paper aims to address the disparity between educational methods and the global citizenship skills that are essential for a globalised world. It further aims to evaluate how teaching frameworks that are in line with SDG 4 can improve educational quality and foster a global civic culture in higher education. A bibliometric analysis was carried out to examine the body of research on the connection between SDG 4, curriculum integration, global citizenship, and organisational development using major academic databases. The findings show that incorporating SDG 4 concepts enhances instructional content and gives students a sense of accountability for global issues. Integration of this kind also promotes flexible corporate cultures that place a high value on social responsibility, creativity, and diversity. This paper recommends that educators receive specialised training on integrating the SDGs, that students participate in co-curated learning activities, and that evaluation techniques be updated to include global citizenship outcomes. Finally, by bringing curricula in line with SDG 4, South African institutions can greatly improve their educational offerings, which will promote student development, social progress, and major organisational change.
DOI 10.20525/ijrbs.v14i10.46410 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Research in Business and Social Science · 2026
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This paper investigated the impact of culture on consumer neuroscience reactions among African Blacks and Whites in South Africa, as well as the implications for human resource management (HRM) and organisational behaviour. Despite the country's vast cultural diversity, little research has been done to investigate how cultural differences affect neurological and emotional responses to marketing stimuli, limiting organisations' understanding of customer and staff behaviour. The paper employed bibliometric analysis to identify dominant trends, patterns, and gaps in the literature, demonstrating that culture has a significant impact on consumer decision-making, emotional engagement, and cognitive reactions. Importantly, these findings went beyond marketing, indicating key applications for OB and HRM, including culturally informed leadership, employee engagement methods, and talent development programs. This paper offers a fresh interdisciplinary viewpoint by clearly connecting culture, neuroscience, and organisational management. It showed that comprehending the emotional and neurological effects of culture could improve HRM procedures, promote inclusive workplace environments, and strengthen customer-focused tactics. To help businesses effectively utilise cultural diversity, this paper recommends incorporating cultural insights into leadership development, training initiatives, and organisational policy. This method will offer a framework for evidence-based, culturally sensitive practices by positioning culture not just as a contextual aspect but as a strategic driver that connects consumer neuroscience insights with human capital management and organisational efficiency.
DOI 10.20525/ijrbs.v14i9.46160 Crossref citations0 OpenAlex citations
JOURNAL ARTICLELizelle Ramaccio Clavino
International Journal of Research in Business and Social Science · 2026
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Higher education institutions face both opportunities and risks when adopting Artificial Intelligence (AI), offering possibilities for educational progress while simultaneously deepening existing social inequalities. With the rapid adoption of AI in the legal profession, there is a growing need to reimagine legal pedagogy. Within the scholarship of teaching and learning, the pedagogical and ethical aspects of AI in education have received extensive global research, yet South African legal pedagogy has received limited study as far as its transformative potential is concerned, despite its ongoing social inequalities. The study examines AI-mediated learning environments through person–environment theory as well as Freire’s critical/postcolonial pedagogy in exploring their impact AI may have on students' legal reasoning abilities, research skills, and access to knowledge. The study employs qualitative document analysis of South African higher education policy documents alongside international AI-based legal education platforms. Preliminary analysis suggests that AI has the potential to enhance legal reasoning and research efficiency, yet also risks maintaining epistemic exclusion and the digital divide unless structural inequalities are addressed. The research adds to teaching and learning scholarship by proposing a justice-oriented framework that unites theoretical and practical approaches to integrate AI into South African legal education, thereby promoting socially just transformation. The research proposes inclusive curriculum design, critical digital literacy training, and context-sensitive pedagogical approaches. Situated within a Global South perspective, the study thus offers one of the first to combine theoretical insights and practical recommendations for using AI to challenge entrenched inequalities and promote socially just legal education transformation.
DOI 10.20525/ijrbs.v14i9.46100 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMonument Thulani Bongani Makhanya
International Journal of Business Ecosystem & Strategy · 2026
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Makhanda Municipality, in the Eastern Cape province of South Africa, faces difficulties such as service delivery failures, infrastructure deficiencies, and government inefficiencies. This paper aims to assess the applicability and efficacy of Lewin's model in promoting organisational change and improving performance in this particular Municipality. This paper used VOSviewer's bibliometric analysis to synthesise 36 current literature and pinpoint important trends, seminal research, and knowledge gaps about change management. The findings show that Lewin's model, which includes unfreezing, change, and refreezing phases, provides a systematic framework that, when applied in Makhanda, can greatly improve stakeholder engagement and organisational adaptability. The paper's novelty stems from its adaptation of a traditional change model to a modern municipal environment, which provides valuable insights into local governance. To improve the transformation process, recommendations include tailoring training programs for local officials and establishing a feedback mechanism. This paper concludes that effective change management is critical for enhancing public service outcomes, and Makhanda Municipality will greatly benefit from the application of the Model.
DOI 10.36096/ijbes.v7i6.10620 Crossref citations0 OpenAlex citations