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The erosion of the South African state and its public services can be understood through various social, political and economic factors. These issues are complex and multifaceted, often intertwined and mutually reinforcing. Several theories and patterns can help explain the erosion of the state and public services in the country. The core objective of this paper is to elucidate the foregoing factors, using purposely selected theories as philosophical lenses through which to understand why service delivery dilemmas prevail, and why state institutions are eroding. This paper is located within a qualitative paradigm, in particular narrative reviews, where secondary sources of information was consulted. This paper makes a conceptual contribution to the notion of the erosion of South African public sector institutions in general, and the field of Public Administration in particular. The paper recognises that addressing the erosion of the South African state and public services requires comprehensive strategies and reforms, including tackling corruption, improving the education and healthcare systems, creating jobs, and addressing economic inequalities. It also necessitates strengthening institutions and promoting good governance to restore public trust and to ensure sustainable development.

This study performed an analysis of the outcomes of the audit of predetermined objectives for municipalities in the North-West province of South Africa. A qualitative research approach with an inductive approach was used. Data collected from twenty-two municipalities in the North-West province over a period of five years was thematically analysed. Three themes were identified for this study, and the results revealed that, at an overall level, the performance information reported by the municipalities was neither useful nor reliable and, at times, had material instances of non-compliance. Some findings were prevalent for all three themes identified, which were raised by over half of the municipalities, which is concerning, and all pointed to not having a fully functioning performance management system as the main root cause. The results also revealed common repeat findings in each of the three themes, which indicate that there were insufficient action plans implemented to address the findings raised in the prior year(s). The study recommended that management and those charged with governance should put appropriate measures in place and strengthen their internal control environment to ensure that election promises are appropriately accounted for and repeat findings such as those indicated above do not reoccur in the future. Furthermore, management should work closely with the Auditor-General of South Africa (AGSA), internal audit, and other relevant stakeholders, such as the South African Local Government Association, to ensure that repeat findings do not reoccur in the future by developing appropriate audit action plans that will be continuously monitored and reviewed.

The delivery of public services in South Africa is dependent on good governance and decisive leadership. Furthermore, the success of government programmes depends on the size of the budget that has been allocated to a given government department or entity. When the Minister of Finance delivers the budget speech in the National Assembly, there is a clear indication on how much is going to be allocated to each government department over the next financial year. It is up to the government departments to ensure that the allocated budget is used as efficiently and effectively as possible. Each government department is guided by the Public Financial Management Act (PFMA), 1999. The PFMA seeks to regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith. Given the objectives of the PFMA, accounting officers are tasked with the responsibility of enforcing the PFMA in all procurement processes. According to Section 36 of the PFMA, an accounting officer is the head of a department. These accounting officers play an important role in ensuring that services are delivered, while they must ensure that public funds are spent responsibly and in accordance with the relevant government policies and the PFMA. This paper analyses the role that accounting officers need to play in ensuring responsible public financial management, especially because of the limited resources available to our government. By employing a qualitative study, this paper looks at instances where accounting officers did not act in accordance with the PFMA and the implications of this failure.

The South African municipalities have continued to demonstrate weaknesses or inadequacies in monitoring and evaluation (M&E). A possible barrier in South African municipalities is a lack of M&E expertise. While M&E can provide valuable insights into the effectiveness and efficiency of a programme, some potential pitfalls and gaps were discovered during coronavirus disease 2019 (COVID-19). A case study design was employed to conduct in-depth and detailed examination within two metropolitan municipalities in the Eastern Cape. A mixed methods approach was adopted in a convergent manner for data collection and analysis. In-depth interviews were utilised to collect data from 13 senior municipal managers at the Nelson Mandela Bay Municipality (NMBM) and the Buffalo City Metropolitan Municipality (BCMM). A total of 191 questionnaires were despatched to municipal employees and 186 were returned, giving a 97% response rate. The findings reflect the weaknesses of M&E policies in the municipalities and paints a picture of M&E not being prioritised in the municipality.  The findings also reflect the current situation at the municipalities concerned, which is that there are pitfalls and gaps when it comes to evaluation measures. Thus, the study concludes that accountability for financial and performance management is non-existent. This study attempts to make a valuable contribution by providing technical assistance, capacity building to ensure that municipalities have effective M&E systems in place to monitor and evaluate service delivery and improve the lives of communities.

This study investigates the effectiveness of Presidential Directives in comparison to the traditional policy process in Botswana. More precisely, the study determines whether the use of Presidential Directives is a more efficient and effective means of achieving policy outputs, as compared to the traditional policy process. To achieve this, the study conducted a comprehensive analysis of policies and Presidential Directives in Botswana, examining the processes through which they were formulated, implemented, and evaluated. The methodological approach adopted includes an intrepretivist research paradigm as well as a qualitative research approach for both data collection and analysis. Results reveals that Presidential directives achieve outputs faster and more effectively than the traditional policy process, Presidential Directives may have some advantages in terms of speed and flexibility, but they are not necessarily more effective than the traditional policy process in achieving their planned outcomes, policy process, which involves stakeholder consultation, evidence-based decision-making and comprehensive analysis of the policy context, is a more reliable and effective means of policy-making in the long term. However, the study also found that there are some areas where Presidential Directives may be more appropriate, such as in emergency situations or when quick decisions are required. Overall, this research provides valuable insights into the effectiveness of different approaches to policy-making in Botswana, and its findings have important implications for policymakers, practitioners, and researchers in the field of public policy. The study recommends transparency and accountability; stakeholder engagement; evidence-based policy-making and comprehensive policy evaluation.

Scholars and policymakers widely acknowledge the critical role of good governance in rural development and poverty reduction. Unfortunately, decades of good governance reforms have not reduced poverty in Nigeria. But what is good governance? The problem is that the working definition and popularized principles of good governance do not actually emanate from the poor. Moreover, there is a lack of contextualization of the concept of good governance within the Nigerian context. Rather, donors’ institutional understanding is universalized through the imposition of a good governance agenda. This study aims to bridge this gap by examining the concept of good governance through the lens of rural communities in south-west Nigeria. Understanding good governance from the viewpoint of local citizens, who are the recipients of governance reforms, is vital for effective targeted reform. The study is based on the premise that communities possess a deep understanding of their own social circumstances and possess the capacity to express their unique insights. Employing Participatory Action Research (PAR) and qualitative methods like semi-structured interviews and focus group discussions, the research engaged a purposively selected sample from three rural communities in south-west Nigeria. The findings revealed that, for these communities, good governance primarily involves the government's ability to meet basic needs and provide welfare-enhancing infrastructure. Conversely, bad governance is characterized by declining welfare, economic hardship, and inadequate infrastructure. Interestingly, participants did not prioritize reforms like regular elections or anti-corruption measures as core attributes of good governance, although they did not oppose these aspects. This study underscores the need to incorporate the perspectives of local citizens in defining good governance, allowing for homegrown solutions that might offer quicker and cost-effective strategies for development.

The study examines whether the customer complaints management policy in the Department of Employment and Labour in the Free State province is effectively and efficiently implemented. Skilful and committed policy implementers are required to ensure that policies are implemented successfully. A descriptive qualitative research design was employed in this study using semi-structured online interviews, to gather data from 20 participants who were purposively selected. The major findings of the study reveals that a lack of clarity and accessibility of complaint channels, inadequate training of newly appointed officials in customer complaint management processes, and user-unfriendliness of the complaint processes flow are prohibiting factors of the implementation of the policy. Additionally, there was a lack of effective communication and coordination among both the internal and external stakeholders, and a noticeable absence of consequence management. The study recommend that the Department of Employment and Labour should consider to design a user-friendly customer complaints management processes flow as well as to incorporate customer complaints module during the induction of newly appointed employees.

The Office of the Auditor-General in South Africa conducts audits of local government institutions, among other public-sector entities, to assess the current financial condition of municipalities and provide audit opinions for a certain fiscal year. Municipalities are obligated to maintain clean audits to avoid financial fines. However, the significance of clean audit outcomes lies in their ability to ensure successful service provision to the citizens. The Auditor-General's municipal audit findings reveal that several municipalities obtain clean audits, notwithstanding their inadequate performance in terms of service delivery. South Africa has a few municipalities that have successfully achieved desirable audit outcomes, with Midvaal Local Municipality being a notable example of consecutive clean audits. This study aims to evaluate whether the clean audit outcomes of Midvaal Local Municipality may serve as reliable indicators of effective service delivery within the municipality. The article utilizes a literature review and an online qualitative questionnaire survey with open-ended questions as approaches for collecting data. The article's findings highlight that the municipality has implemented effective management processes, also known as internal controls, which enable Midvaal to deliver services to its citizens in an effective and efficient manner. This management techniques may effectively determine the quality of service delivery within the municipality. They have a favorable impact on the municipality's financial viability, which directly results in clean audit conclusions.

In African Public Administration, this article considers the subject of rethinking identity for indigenous public administration. It seeks to determine whether the lack of indigenous traditions as a foundation for current Public Administration will actually fulfil the essential knowledge demands of government by solving challenges that cannot be answered by public officials. This epistemic discrimination of indigenous public administration in Public Administration has been widely disseminated without taking into account the value systems of African societies that have established their own distinct administrative structures within their respective cultural settings. This has resulted in a plethora of misunderstandings and contradictions in contemporary public administration practices. This is due to P[p]ublic A[a]dministration modulating the influence of Africans, their processes and institutions in the development of the discipline. In light of this realization, this paper discusses how rethinking the issue of identity for indigenous public administration can and should serve as a foundational tool for promoting Africa's Public Administration. This paper employs Afrocentricity as an avant-garde to untangle this discourse based on the above-mentioned breakdown. The paper is conceptual in nature and is based on a review of literature from a variety of sources, including policies, popular media statements, and academic publications.

The South African National Framework towards the Professionalization of the Public Service, moots the belief that professionalizing public administration is one of the key requirements for building state capacity. An efficient and effective public service may positively impact the state’s development agenda. The United Nations’ (UN) 17 sustainable development goals (SDGs) serve as a blueprint to achieve a better and more sustainable future for all with the focus on an end to poverty, and inequality, the protection of the planet, and the assurance that global citizens enjoy health, justice and prosperity. The core question that this paper addresses is: To what extent will professionalization of the South African public sector through learning and training programs offered at the National School of Government (NSG), contribute to the UN’s SDGs specifically and Africa Agenda 2063 (Agenda 2063) and the South African National Development Plan (NDP) 2030 in general? The paper is premised on a systematic stand-alone literature review. Content analysis was used to make sense of the secondary data consulted by honing in on pre-identified search terms. The study found that while the training programs offered at the NSG are aligned with the government’s focus on professionalization of the public service, specific mention of the SDGs, the NDP and Agenda 2063, are not made. It is recommended that with much talk around the re-calibration of the public sector by way of the NSG, an opportunity exists to explicitly teach the principles, objectives and aims of the aforementioned SDGs, NDP goals and Agenda 2063 objectives, in all its training programs, or that new programs are devised by the NSG solely focused on the attainment of the SDGs.

This study explored the challenges faced by municipalities in South Africa in the implementation of the Municipal Standard Chart of Accounts (mSCOA). The study adopted a qualitative approach, following an interpretive ontology, and a purposive sampling technique was used. The City of Tshwane in Gauteng Province was used as a unit of analysis; primary data was collected using virtual interviews as well as open-ended questionnaires, and secondary data was obtained in various documents on mSCOA implementation. The study revealed that there is a low mSCOA implementation level in the City of Tshwane. Furthermore, the study found that numerous challenges influenced the low implementation level. These challenges include resistance to change, a lack of adequate training on mSCOA implementation, a lack of personnel, a lack of pre-consultations, and poor system vendor skills transfer. The study recommends involving implementers in the concept and inception phases of any new reform.

Extant literature has addressed some components of community engagement with little or no connection with the dynamics of policymaking. Hence, the current paper explains the matrix of policy-making using the practice of community engagement with insights from Cape Town Metropolitan Municipality in South Africa. It discusses the theories of community engagement in policy formulation at the local level. An empirical nature of community engagement and policy formulation is subject to analysis with particular reference to the Cape Town Metropolitan Municipality in South Africa. Secondary data were sourced from the existing literature. The paper relies on the data suitability of extant studies. It reveals the policy-making matrix within the community engagement sphere. It therefore concludes that the City of Cape Town Metropolitan Municipality should view community engagement in public policy formulation as a tool to increase the legitimacy, transparency, accountability, support, and responsiveness of a particular policy.

The present study undertakes an analysis of monitoring and evaluation as a pragmatic methodology for enhancing the efficacy of municipalities in the context of South Africa. Research findings indicate that a significant obstacle faced by South African municipalities is the issue of substandard performance. These aspects can be linked to several reasons, such as inadequate allocation of resources, limitations in capacity, and deficiencies in monitoring and assessment processes. This article posits that the use of monitoring and evaluation (M&E) is crucial in addressing instances of suboptimal performance within municipalities. There exists a necessity to enhance the monitoring and evaluation (M&E) systems in order to attain efficient performance management and ensure the provision of high-quality service delivery. The research was conducted among three distinct municipalities, namely Amajuba, uThukela, and uMgungundlovu, located in the province of KwaZulu-Natal (KZN). The sample population comprised of municipal officials belonging to the Performance Management System (PMS) and Corporate Services units. The study employed a qualitative methodology and deliberately selected important participants who possessed knowledge and a comprehensive understanding of the subject matter under investigation. Furthermore, it is worth noting that the sample size consisted of 20 people. The researchers organized focus group conversations in order to gather data, which was subsequently controlled through the utilization of the NVivo software application. The findings of the study indicate that monitoring and evaluation (M&E) is a crucial component in enhancing the performance of local government. Its primary purpose is to establish the essential circumstances for achieving greater levels of performance that are sustainable over an extended period. Municipalities are required to demonstrate a firm dedication to the prioritization and adoption of municipal monitoring and evaluation (M&E) as an essential tool for facilitating progressive local governance. This commitment involves the institutionalization of M&E practices, the enforcement of mandatory adherence to established systems and procedures, the integration of information technology systems to enhance and fortify the implementation of M&E, and the utilization of participatory M&E approaches to assess the effectiveness of municipal functions and development endeavors.

A little over two years ago, from the 9th to the 18th of July 2021, South Africa experienced one of the worst incidents of civil unrest since the beginning of its democratic dispensation. Although the main catalyst for this unrest was not directly issues of service delivery or public participation, many observers, experts or not could not help but see the connection to issues of poverty, unemployment and overall lack of service delivery. Public participation has long been established as a vital tool in the hands of the government for efficient service delivery & development. The Newcastle Local Municipality (NLM) as an institution in South Africa, is governed by numerous public participation legislation which essentially states it must always consult & involve all its citizens on all issues that affect the community at large. Despite its adherence to these stipulations, this brief study, through a qualitative inquiry making use of an interview schedule, finds that NLM practices a type of participation strategy known as “Degrees of tokenism” where the result is the appeasement and placation of the masses as opposed to true participation that gives the masses real power. The results indicated that the officials entrusted with ensuring the implementation of the public participation mandate faced numerous challenges that rendered their stellar efforts inefficient. Issues such as a lack of understanding of the fundamental importance of good governance and public participation led to a shortage of resources and increased apathy toward municipal affairs. In investigating the nature of the public participation framework in NLM the researcher aimed at providing more insight into the complex issues at play responsible for the largely concerning state of local government in South Africa, thus possibly providing solutions in the process.

The African National Congress (ANC)-led government established a Reconstruction and Development Programme (RDP) policy in 1994, which included the introduction of State-Owned Enterprises (SOEs), with the goal of driving the economy and contributing to service delivery. SOEs are companies that are profit making, yet governments own them. As a result, SOEs are owned by the residents who elect their government and pay taxes to keep them functioning. These citizens are stakeholders in these enterprises through the government's administration. It can be argued that corruption, maladministration, and inadequate leadership accountability are the causes of the devaluation of state-owned enterprises. The 4th and 5th administration were thought to be corrupt, but the corruption appears to be immersed in the current 6th administration, with the SOEs being privatized. Corruption and similar corporate governance violations in state-owned Entities are becoming more common (SOEs). The purpose of this paper is to examine the position of State-Owned Entities and observe instances of incompetence, corruption and political interference in the operation of SOEs throughout the 4th, 5th and current 6th administration. Furthermore, this paper is a conceptual paper and it has relied heavily on secondary data and existing literatures for analysis and interpretation. The paper recommends that SOEs should be transparent to the public or stakeholders on its affairs, and the ANC to stop interfering in the administration and operation of SOEs.

This research aims to investigate how learning processes can be organized to create a model for effective leadership towards management. The study aims to compare the opinions of personnel in Wang Phong Sub-district Municipality regarding problems and obstacles in municipality administration and identify solutions to address these issues. The research methodology involved conducting in-depth interviews with key informants, and qualitative data analysis was used for data interpretation. The study's findings revealed that the former president of Wang Phong Sub-district Administrative Organization was a good leader who had a strong understanding of the principles of good governance and had effectively applied these principles in practice. Factors that contributed to the success of exemplary governance implementation included leadership, availability of resources and finances, and personnel numbers. Two important principles of good governance were identified: a system for awarding contests, and clear and transparent management principles for Sub-district Administrative Organizations.

The purpose of this study was to measure the Community Satisfaction Index on the Pontianak Drive Thru Land Service (PERDANA) and to analyze the results of the level of community satisfaction on the PERDANA at the Pontianak City Land Office. This research uses quantitative research methods. Data collection techniques using questionnaires and documentation studies. The data analysis technique used is descriptive analysis. The results of this study indicate that the Community Satisfaction Index with Pontianak Drive Thru Land Services at the Pontianak City Land Office has been implemented properly with a high variable criterion of 89. The highest index value is 94 on the cost/tariff indicator. The lowest index value of 75 is on the Completion Time indicator. With the innovations that have been issued by the Pontianak City Land Office, it proves that the PERDANA gives satisfaction to the community. The Pontianak City Land Office can improve service quality in terms of service completion time such as being able to add PERDANA implementing officers in terms of correcting files online so that files can be corrected accurately and quickly and can maintain exchange system solutions (applicants provide physical files and officers provide Deposit Orders (Surat Perintah Setor/SPS)) so that there are no file arrears caused by applicants who have made payments but did not deliver physical files, and can improve service quality in terms of facilities, namely minimizing server downtime by updating the PERDANA website to an application that can be uploaded.

The study examined the role of leadership in the performance of the National Social Security Authority (NSSA) in Zimbabwe. The study employed mixed methods research, which triangulated qualitative and quantitative techniques. Respondents for the questionnaires were selected using simple random sampling. Participants for interviews were purposively selected. Written records were also used to collect data. Data from questionnaires were analyzed using Statistical Package for Social Scientists (SPSS), and qualitative data were analyzed using thematic and content analysis. The study established leadership as a crucial component for NSSA’s satisfactory performance, with investment activities, service delivery, and corporate social responsibility used to gauge NSSA’s performance. The study recommended the intricate interaction of the leadership and the employees and the creation of a robust corporate governance framework to do away with political prying and enhance efficiency and effectiveness in the running of NSSA.

Recently, development has taken center stage as it encapsulates an intrinsic aspect of human life. Development is a fundamental requirement for improving the material conditions of communities that contend with abject poverty across all spheres of their lives. It is conversely justifiable that understanding development within the context of service delivery is indispensable and could be considered the backbone towards socioeconomic and political upliftment of the masses. This social science research study examines the frigidity of the district municipalities towards improving the needs of society. This study seeks to closely unpack the challenges that negatively impact ordinary citizens' livelihoods to access the services as their fundamental and constitutional rights. The frigidity of district municipalities to render services violates the citizens' fundamental human rights and undermines constitutional supremacy. The primary focus of this study is on disentangling the issues which have a negative bearing on development initiatives to be undertaken by the district municipalities. This study further navigates the social ills through a lens that would, in turn, reveal and expose the key stumbling blocks which deter infrastructure and socio-economic development by district municipalities. This qualitative study embraces a phenomenological approach to fulfill the descriptive observation of the phenomenon under investigation. Data was collected through phenomenological observations and focus groups among the respondents. This study postulates the essential recommendations that would inform policy shift and policy reform as fundamental approaches to development that respond squarely to service delivery.

This study aims to shed light on the continued difficulties municipalities in South Africa are having in achieving SDG 6 and also explore the impacts of effective governance principles on ensuring sustainable development. To explore this, the study adopted a qualitative research methodology in a form of a conceptual research design to gather secondary data. The secondary data covering SDG 6 challenges and effective governance principles were reviewed and synthesized. Different databases were used to review data from July through October 2022, such as Google Scholar, Google, Sabinet, Scopus, and other online platforms. Different keywords were used to guide and search the existing relevant literature. Secondary data was analyzed using a critical discourse analysis approach. Because of South Africa's lax governance standards, the theoretical findings of this study demonstrate that there are growing concerns about achieving SDG 6 in the near future. However, it can be agreed that progress toward effective governance has been encouraged and promoted, but the challenges remain. Therefore, the study recommends effective and inclusive governance because, without it, South Africa will not achieve its socio-economic goals, like SDG 6. South Africa should put in place structures that support constitutionalism, accountability, democracy, and good governance if it is to meet its development objectives. It is important to overcome lax governance, which is characterized by mismanagement, fraud, bribery, corruption, and a lack of accountability, transparency, and public participation. Again, South Africa should have an efficient government that works to fulfil the localized SDGs and responds to community desires and aspirations enshrined in the Municipal Systems Act (Act 32 of 2000)