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This study examines the implementation of the vMedis ERP system at Greencare Pharmacy using Balanced Scorecard (BSC) and SWOT analysis. The research evaluates financial, customer, internal process, and learning perspectives, revealing significant improvements post-implementation. Key findings include a 15% profit margin increase, enhanced customer satisfaction, streamlined inventory management, and improved staff competencies. Statistical analysis using the Wilcoxon Signed-Rank Test confirmed that these improvements across the BSC perspectives were significant (p < 0.05). SWOT analysis highlights internal strengths, such as financial stability and advanced technology adoption, and external opportunities like market growth potential. Challenges include regulatory complexity and high competition. Overall, vMedis demonstrates its effectiveness in enhancing operational efficiency and competitiveness in the healthcare sector.

The effective utilisation of Integrated Logistics Systems (ILS) is increasingly recognised as a critical enabler of operational efficiency, accountability, and readiness within defence organisations. The study investigated the utilisation of Integrated Logistics Systems within the Ministry of Defence and Veteran Affairs (MODVA) in the Khomas region of Namibia. A qualitative research approach was utilised, and data was gathered through semi-structured interviews with 33 participants drawn from logistics officers, supply chain managers, system administrators, and information technology support personnel. The data was analysed thematically to generate insights into patterns of system use, organisational dynamics, and user experiences. The findings revealed that although the Integrated Logistics System operates within MODVA, its use is still inconsistent, disjointed, and primarily confined to fundamental functions. Advanced system features intended to enhance complete logistics integration, real-time visibility, and strategic decision-making are greatly underused. The study also identified internal organisational elements such as leadership styles, corporate culture, workflow inconsistencies, inadequate training, and lack of ICT support as key factors influencing system utilisation. Participants also described national ICT infrastructure, procurement regulations, reliance on external suppliers, and cybersecurity requirements as contextual constraints affecting the environment in which ILS is used. Moreover, the study found that the challenges related to ILS implementation and utilisation are closely linked. Insufficient rollout planning, minimal user engagement, ineffective change management tactics, and ongoing training and capability deficiencies have led to diminished user trust and opposition to digital processes. Technical and infrastructural limitations further diminish trust in the system, while behavioural obstacles such as fear of making mistakes, preference for manual processes, and reluctance to change remain firmly embedded in the organisational culture. The study concludes that effective ILS implementation within MODVA necessitates a comprehensive strategy that combines technological proficiency with organisational preparedness, leadership commitment, ongoing skills enhancement, and organised change management. The findings contribute to the understanding of digital logistics systems adoption in defence settings in developing countries and offer evidence-based recommendations for improving system usage and operational efficiency.

This study aims to identify and assess the factors affecting ERP deployment in South African SMEs within the construction sector, intending to offer insights that better decision-making, improve operational efficiency, and fulfil customer expectations. A quantitative research methodology was utilised, employing a probability sampling procedure to guarantee equitable opportunity for sample selection. The researcher performed a comprehensive literature study to pinpoint knowledge deficiencies and employed data analysis techniques, such as descriptive statistics, reliability assessments, exploratory factor analysis, and normality evaluation. The research indicated that South African SMEs in the construction sector must assess essential elements prior to adopting an ERP model. The components encompass evaluating client requirements, analysing the experiences of current ERP system users, comprehending system maintenance necessities, and predicting anticipated performance results. The results offer practical suggestions for construction SMEs seeking to use ERP systems. By concentrating on the highlighted pivotal aspects, enterprises can improve their ERP implementation processes, mitigate operational inefficiencies, and more effectively match with customer and sustainability requirements.  This research enhances the scarce understanding of ERP implementation obstacles in South African construction SMEs. It offers a distinct viewpoint on how strategic ERP implementation can enhance operational efficiencies and facilitate sustainable growth practices within the sector.

The effective utilisation of Integrated Logistics Systems (ILS) is increasingly recognised as a critical enabler of operational efficiency, accountability, and readiness within defence organisations. The study investigated the utilisation of Integrated Logistics Systems within the Ministry of Defence and Veteran Affairs (MODVA) in the Khomas region of Namibia. A qualitative research approach was utilised, and data was gathered through semi-structured interviews with 33 participants drawn from logistics officers, supply chain managers, system administrators, and information technology support personnel. The data was analysed thematically to generate insights into patterns of system use, organisational dynamics, and user experiences. The findings revealed that although the Integrated Logistics System operates within MODVA, its use is still inconsistent, disjointed, and primarily confined to fundamental functions. Advanced system features intended to enhance complete logistics integration, real-time visibility, and strategic decision-making are greatly underused. The study also identified internal organisational elements such as leadership styles, corporate culture, workflow inconsistencies, inadequate training, and lack of ICT support as key factors influencing system utilisation. Participants also described national ICT infrastructure, procurement regulations, reliance on external suppliers, and cybersecurity requirements as contextual constraints affecting the environment in which ILS is used. Moreover, the study found that the challenges related to ILS implementation and utilisation are closely linked. Insufficient rollout planning, minimal user engagement, ineffective change management tactics, and ongoing training and capability deficiencies have led to diminished user trust and opposition to digital processes. Technical and infrastructural limitations further diminish trust in the system, while behavioural obstacles such as fear of making mistakes, preference for manual processes, and reluctance to change remain firmly embedded in the organisational culture. The study concludes that effective ILS implementation within MODVA necessitates a comprehensive strategy that combines technological proficiency with organisational preparedness, leadership commitment, ongoing skills enhancement, and organised change management. The findings contribute to the understanding of digital logistics systems adoption in defence settings in developing countries and offer evidence-based recommendations for improving system usage and operational efficiency.

This study aims to identify and assess the factors affecting ERP deployment in South African SMEs within the construction sector, intending to offer insights that better decision-making, improve operational efficiency, and fulfil customer expectations. A quantitative research methodology was utilised, employing a probability sampling procedure to guarantee equitable opportunity for sample selection. The researcher performed a comprehensive literature study to pinpoint knowledge deficiencies and employed data analysis techniques, such as descriptive statistics, reliability assessments, exploratory factor analysis, and normality evaluation. The research indicated that South African SMEs in the construction sector must assess essential elements prior to adopting an ERP model. The components encompass evaluating client requirements, analysing the experiences of current ERP system users, comprehending system maintenance necessities, and predicting anticipated performance results. The results offer practical suggestions for construction SMEs seeking to use ERP systems. By concentrating on the highlighted pivotal aspects, enterprises can improve their ERP implementation processes, mitigate operational inefficiencies, and more effectively match with customer and sustainability requirements.  This research enhances the scarce understanding of ERP implementation obstacles in South African construction SMEs. It offers a distinct viewpoint on how strategic ERP implementation can enhance operational efficiencies and facilitate sustainable growth practices within the sector.

This study examines the implementation of the vMedis ERP system at Greencare Pharmacy using Balanced Scorecard (BSC) and SWOT analysis. The research evaluates financial, customer, internal process, and learning perspectives, revealing significant improvements post-implementation. Key findings include a 15% profit margin increase, enhanced customer satisfaction, streamlined inventory management, and improved staff competencies. Statistical analysis using the Wilcoxon Signed-Rank Test confirmed that these improvements across the BSC perspectives were significant (p < 0.05). SWOT analysis highlights internal strengths, such as financial stability and advanced technology adoption, and external opportunities like market growth potential. Challenges include regulatory complexity and high competition. Overall, vMedis demonstrates its effectiveness in enhancing operational efficiency and competitiveness in the healthcare sector.