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Training and development are globally acclaimed determinants of employee performance and organizational success, particularly for service sectors such as banking. Despite the prominence of T&D in the banking sector, empirical studies attempting to quantify the influence of  training and development on  service quality  have yielded mixed results .This research aims to reconcile these conflicting findings in the literature by redressing the existing knowledge gap and the limited body of literature by examining the effect of Training and Development programs on communication and service assurance as the specific service quality dimensions at Indo-Zambia Bank. The Quantitative study was grounded by a positivism paradigm with a descriptive research design. A cross-sectional survey was undertaken using a structured questionnaire administered to 100 Indo-Zambia Bank employees who were chosen using stratified random sampling. Descriptive and Pearson correlation coefficient using SPSS were conducted to establish the statistically significant relationship between T&D and communication and assurance. Results reflect a statistically significant relationship between the T&D and communication (p < .002) and assurance (p < .001). The most implemented T&D programmes included KYC Training, Induction/Onboarding, Ethics & Confidentiality, Customer Service Excellence, Service Recovery/Complaint Handling, Digital Systems & IT Training, Communication & Interpersonal Skills, and Leadership/Coaching. The study concluded that T&D improves communication (r=.279) and assurance (r=.271). The study concludes that T&D programs at Indo-Zambia Bank significantly and positively influence communication and service assurance. At a policy level, the findings inform regulatory emphasis on continuous professional development as a mechanism for sustaining competitive service standards in Zambia’s financial sector.

This paper aims to examine the effects of Internal Corporate Social Responsibility (iCSR) practices on employees' job satisfaction, with specific focus on work-life balance and safety and health within commercial banks in Lusaka. In this paper, it is also aimed to explore the relative role of these iCSR dimensions in shaping job satisfaction in a developing country context where empirical evidence remains limited. We employed a quantitative research design using structured questionnaires administered to employees across 15 commercial banks. A dataset of 205 employees was collected, of which 146 valid responses were analyzed. Data were analyzed using SPSS Version 29, applying descriptive statistics, Cronbach’s alpha, Pearson correlation, and multiple regression analysis. Main findings of the study demonstrate that (i) work–life balance has a strong and statistically significant positive effect on job satisfaction (r = 0.9268, p < 0.001), accounting for 85.9% of the variance and emerging as the most significant predictor; (ii) safety and health shows a positive correlation (r = 0.926), but is not a statistically significant predictor in multivariate analysis, suggesting it functions as a hygiene factor; and finally (iii) iCSR practices can be differentiated into motivational and baseline factors, contributing to theoretical understanding while providing a Sub-Saharan African perspective. The study offers practical implications, indicating that banks should prioritize work-life balance initiatives while maintaining safety and health standards. It also provides guiding knowledge for policymakers and managers seeking to enhance workplace satisfaction and improve iCSR implementation.

In an era when information is power, the ability to anticipate crime has become more critical than merely responding to it. Effective crime prevention increasingly depends on the strategic adoption of Intelligence-Led Policing (ILP). This study examines the role of ILP as a proactive crime prevention strategy, comparing South Africa with the more established models of the United Kingdom, the United States, and Australia. Grounded in Routine Activity Theory (RAT), this qualitative desktop study draws on fifteen purposively selected academic and policy sources, identified through a documented search and screening process. The findings show that while ILP is well institutionalised in countries with mature policing systems, its implementation in South Africa remains fragmented, constrained by institutional fragmentation, limited analytical capacity, political interference, and resource shortages. Comparative analysis underscores the importance of inter-agency coordination, professionalisation of intelligence units, and context-specific adaptation of ILP principles rather than direct replication of foreign models. The study concludes that strengthening ILP in South Africa requires a unified intelligence framework that integrates community policing, builds institutional capacity, and embeds a culture of intelligence sharing and accountability, and it proposes a research agenda centred on evaluating pilot ILP interventions.

Social media has emerged as a transformative tool in contemporary policing, enabling both crime prevention and crime detection through enhanced community engagement and digital guardianship. This desk research study investigates the utilisation of social media within community police collaboration in South Africa, drawing on Routine Activity Theory and Community Policing Theory as an integrated theoretical framework. Through a systematic review of scholarly literature, policy documents, and official reports, the study examines how social media is conceptualised, identifies documented evidence of effective community police collaboration, and highlights associated opportunities, limitations, and ethical considerations. Findings indicate that social media facilitates the detection of criminal behaviour, deters potential offenders by increasing perceived risks, and strengthens cooperative engagement between citizens and law enforcement. However, unregulated use presents ethical, legal, and operational challenges, underscoring the need for policy-guided, transparent, and accountable practices. The study contributes theoretically by integrating two complementary frameworks to explain crime prevention through detection in digital environments, and practically by providing insights for policymakers and police institutions seeking to leverage social media responsibly.

Relational leadership is a key antecedent of employee attitudes and rewards perceptions. However, empirical evidence linking its specific dimensions to compensation outcomes within South Africa’s context remains limited. Drawing on social exchange and equity theories, this study examines how specific relational leadership dimensions influence compensation perceptions. Data was collected from (N = 122) permanently employed personnel at a South African organisation, using a quantitative, cross-sectional design and validated self-report measures. The data was analysed by using Pearson correlations and multiple regression to predict employee compensation through relational leadership. The ethical component emerged as the most consistent and dominant predictor of employee compensation across all models. The empowering component showed significance in one model, but the dimensions usually linked to RLP, including inclusive, caring, and visionary components, had no statistically significant impact on reward outcomes. These findings highlight a critical distinction between behaviours that foster a supportive climate and those that validate the structural legitimacy of reward systems. The study concluded that in socio-economically complex environments like South Africa, employees prioritise ethical governance and fairness over interpersonal warmth when evaluating compensation. Consequently, organisations should prioritise ethical decision-making and transparent accountability in LDPs to enhance satisfaction and perceived equity.

This study investigated the effects of internal Corporate Social Responsibility (iCSR) practices on employee job satisfaction among commercial banks in Lusaka, Zambia. The research examined two key dimensions of iCSR: education & training, and pay & benefits. The investigation was motivated by the need to understand how specific iCSR practices influence employee satisfaction in the Zambian banking context, where limited empirical research has been conducted despite the growing importance of human capital management in competitive banking environments. The study employed a descriptive research design utilizing a quantitative research approach. The study was grounded in the positivist research paradigm. Data was collected from 146 employees across 15 commercial banks operating in Lusaka through digital self-administered structured questionnaires, representing a 71.2% response rate from the target sample of 205 respondents. Stratified sampling technique was employed to ensure representative selection across management levels (senior, middle, and lower management). Data analysis was conducted using SPSS Version 29.0, employing descriptive statistics (frequencies, means, standard deviations), Pearson correlation analysis, and multiple regression analysis. Statistical significance was determined at p < 0.05 level. The study revealed exceptionally strong positive relationships between pay & benefits and education & training iCSR dimensions and job satisfaction.  Pay and Benefits had a variance of (r = 0.9271, 85.96%. Education and Training demonstrated strong effects (r = 0.8935, 79.84% variance. A conceptual framework was developed that successfully integrated the two iCRS dimensions and their relationship with job satisfaction

Blended learning has emerged as a transformative approach in higher education, yet for many lecturers, the rapid integration of digital tools has created more challenges than opportunities. This study aimed to critically evaluate how lecturers at a University of Technology perceive and integrate digital tools and teaching strategies within blended learning environments, addressing a gap in the literature on lecturer-centred, contextually grounded perspectives in South African Universities of Technology. Adopting a qualitative research approach within an interpretivist paradigm, the study employed a case study design, involving twelve purposively sampled lecturers who actively engage with blended learning. Data were collected through semi-structured interviews and analysed using thematic analysis, ensuring rich, context-sensitive insights. The findings revealed a spectrum of practices: some lecturers primarily used digital tools for content delivery, while others employed innovative, student-centred strategies aligned with TPACK and Community of Inquiry frameworks, demonstrating enhanced cognitive, social, and teaching presence. Institutional factors, including professional development, infrastructure, and peer support, were found to significantly influence pedagogical decision-making. The study contributes to the understanding of blended learning in South African higher education by highlighting the interplay between lecturer agency, pedagogical reasoning, and institutional support, and it recommends targeted professional development, strategic infrastructural support, and the promotion of collaborative communities of practice to enhance effective blended teaching.

This study sought to investigate how conversation in teaching and learning improves communication competence among Grade 9 learners, specifically in Technology sessions. A qualitative research design was utilised, informed by social constructivist theory. Six Technology educators were intentionally selected from three public secondary schools in the Tshwane South District. Data were gathered via semi-structured interviews and classroom observations, subsequently transcribed, categorised, and analysed thematically. The research indicated that students participated more vigorously in classroom discussions when their input was regarded as significant. Notwithstanding obstacles including overcrowded classrooms and elevated noise levels, educators' implementation of dialogue and questioning techniques fostered reflection, elucidated comprehension, and enhanced communicative proficiency. Students also encountered heightened satisfaction and engagement as their conceptual comprehension intensified. Educators must prioritise discussion in lesson preparation and provide activities that promote significant learner interactions. Moreover, fostering a supportive and secure classroom atmosphere is essential to promote students' confidence in engaging in conversations. This study enhances the comprehension of dialogue's practical application in Technology education, emphasising its significance in cultivating learners' communication skills and providing insights for educators aiming to improve interactive and reflective learning methodologies.

This study seeks to evaluate the efficacy of storage in the South African automobile industry, pinpointing difficulties and prospective methods for enhancement. It aims to ascertain how effective warehousing might aid in surmounting logistical challenges and enhancing overall supply chain performance. A qualitative study methodology was utilised to investigate the influence of storage on the automobile industry in South Africa. Exploratory and descriptive research designs were employed to fulfil the research objectives. The target group comprised supply chain specialists from specific automotive manufacturers in Gauteng Province. A purposive sampling method was employed, and data were gathered via structured interviews with 15 individuals. The data were examined via ATLAS.ti Qualitative Data Analysis Software (QDAS), resulting in the identification of principal themes and sub-themes. The research indicated that warehousing is crucial in mitigating obstacles encountered by the South African automotive sector, such as unreliable rail transit, restricted capacity, and elevated port expenses. The incorporation of automation, digital technology, and Industry 4.0 concepts could markedly improve warehousing efficiency. Essential recommendations for enhancing warehousing efficiency encompass the implementation of automated technologies, adherence to circular economy principles, and investment in quality management best practices. The results offer practical suggestions for automobile manufacturers and supply chain experts to enhance warehouse operations. By adopting innovative technologies and optimal processes, organisations may tackle current difficulties, lower operating expenses, and secure a competitive advantage in the South African market. The research underscores the necessity of synchronising warehouse strategies with overarching trends in digital transformation and sustainability. This study enhances the existing knowledge on warehousing in the automotive industry, specifically in the South African setting. It offers distinctive perspectives on how technical advancements and industry trends can enhance warehousing operations and assist the sector in addressing region-specific difficulties. The study emphasises the significance of a comprehensive strategy in warehousing, incorporating automation, digital technology, and sustainability principles.

Organisational leaders are the most vital and effective machinery that organisations possess to enhance and sustain employee engagement. As such, it is important that they fully understand the significance of the effect of leadership style on employee engagement. Against this background, this paper aims to examine the effect of transformational leadership on employee engagement. A quantitative research methodology was utilised for the data collection and analysis.  The target population for this study comprised the labour force at a specific company in South Africa. The unit of analysis was all individuals employed at the company and could be seen as individuals with an influence on the performance of the company through their level of engagement. A questionnaire with closed-ended questions was utilised to collect data after having obtained an ethical clearance certificate from an institution of higher learning in South Africa. Descriptive statistics and correlational analysis were used to analyse the data. The main finding demonstrates that transformational leadership style has a positive effect on employee engagement. The study underscores the importance of transformational leadership style in fostering employee engagement. The study contributes to the theoretical discourse on leadership by emphasising the need, in an ever-changing competitive business environment, where businesses are constantly striving to achieve a competitive edge over their competitors, for a leadership style that has a positive effect on employee engagement.

This study aims to assess the e-learning difficulties faced by students at South African public higher education institutions, given the increasing reliance on online learning as a core mode of teaching and learning. The researchers critically analyzed previous research on technology in higher education to identify gaps in existing knowledge. The study adopted the Technology Acceptance Model (TAM) as the theoretical framework to guide the investigation. A quantitative research method was employed, using surveys distributed to experts from various faculties, departments, and students. This approach enabled the collection of data regarding the perceived challenges and barriers to e-learning. The findings revealed that students encountered significant challenges in e-learning, including issues related to digital literacy, limited access to resources, unreliable internet connectivity, and high data costs. These barriers are exacerbated by the disadvantaged and poverty-stricken backgrounds of many students in South African public institutions. Additionally, educators and course designers also face challenges in effectively implementing e-learning solutions. Addressing these challenges is essential for the successful adoption and integration of e-learning in South African higher education institutions. The study suggests that overcoming systemic issues—such as improving digital literacy, enhancing infrastructure, and reducing data costs—could unlock the full potential of e-learning. This could lead to more inclusive, accessible, and effective higher education. This study contributes to the existing body of knowledge by identifying specific barriers to e-learning adoption in South African public higher education institutions. It emphasizes the importance of addressing these challenges to harness the potential of technology-enhanced learning and promote inclusivity in higher education. The findings provide insights into how policy makers, educators, and institutions can better support students and course designers in the transition to e-learning environments.

The fast-changing technological environment compels organisations to make swift and adaptive strategic choices, necessitating the use of tools and systems that can effectively manage complexities, foresee challenges, and capitalise on opportunities; as a result, there is a growing trend towards the adoption of human resource analytics to improve decision-making processes in the ever-evolving field of human resources. Despite the increasing use of HR metrics and analytics in human resource management, HR professionals have been relatively slow to embrace a data-driven approach, and existing research on data-driven decision-making in HRM often lacks the comprehensive frameworks necessary to provide practical guidance for the effective integration of human resource analytics. Hence, this study aims to explore the utilisation of human resource analytics to improve decision-making processes within organisations, highlighting both the potential benefits and the challenges that may arise. A systematic literature review revealed that the adoption of Human Resource Analytics offers organisations significant benefits, such as enhanced decision-making, better alignment with strategic objectives, improved employee experiences, a stronger competitive advantage, and reduced time expenditures. However, challenges persist, including concerns related to data privacy and security, the quality, integrity, and accuracy of data, a lack of data literacy and skills among employees, and inadequate technological infrastructure. To address data security concerns, HR technology providers must adopt robust security measures, including encryption, firewalls, and intrusion detection systems. Additionally, they should develop user-friendly data management systems and analytical tools that enable HR professionals to derive valuable insights from the data effectively.

Corruption within law enforcement is not just an institutional failure, it is a betrayal of public trust that erodes the very foundation of justice. This study explores the systemic factors contributing to unethical practices among South African law enforcement officers, focusing on weak accountability, socio-economic pressures, and political interference. Grounded in Institutional Anomie Theory, the research employs a qualitative analysis of secondary data, including government reports, academic literature, and case studies, to uncover the root causes of police misconduct. The findings reveal that inadequate oversight mechanisms, financial strain on officers, and political influence create an environment where unethical behaviour thrives. To address these issues, the study recommends strengthening accountability frameworks, improving officer remuneration, and minimizing political interference in law enforcement operations. Additionally, comprehensive ethics training and leadership reforms are essential for fostering a culture of integrity. Beyond its practical implications, this research contributes to the theoretical discourse on ethical policing by emphasising the need for systemic change. Future studies should explore the effectiveness of policy interventions and ethical training programs to ensure long-term solutions. Restoring ethical policing is not merely an institutional challenge, it is a moral imperative.

The study investigated the impact of supply chain management (SCM) practices on supply chain robustness (SCR) and financial performance (FP) in the freight logistics sector in South Africa post-COVID-19 era. Employing a survey research design and quantitative methodology, the research utilised a purposive sampling technique to recruit 500 professionals specialising in supply chain, operations, and finance from freight logistics firms across the Gauteng, North-West, and Mpumalanga provinces of South Africa. The study assessed various SCM practices, specifically focusing on capacity and skills management (CSM), customer relationship management (CRM), and supplier relationship management (SRM) as independent variables. The mediating variable was SCR, with FP being the outcome variable. Hypotheses were tested using Partial Least Squares structural equation modelling (PLS-SEM).  In the findings, both CRM and SRM demonstrated significant positive impacts on SCR, while CSM was statistically insignificant.  Furthermore, SCR was found to have a significant positive effect on FP. A significant mediating effect of SCR on the association of CRM and SRM on FP was observed. The study is a groundbreaking attempt to provide insights into which SCM factors deserve attention when attempting to strengthen the robustness and FP of freight logistics supply chains.

Perceived organizational support is a crucial factor in encouraging employees to stay in their organizations for a longer time. Public hospitals in South Africa face major challenges in attracting and retaining nurses, leading to high nurse turnover rates in the public health sector. This study investigates the effects of perceived organizational support on nurse retention in the South African Public Health Sector. While the relationship between perceived organizational support and employee retention has been extensively studied in various sectors, limited research exists within the South African’s public health sector context. This research paper addresses that gap by examining how perceived organizational support influences the retention of nurses in public hospitals. A quantitative, cross-sectional research design was employed. Data were collected from 230 nurses and analyzed using item analysis, factor analysis, and Pearson correlations. The findings revealed a moderate positive correlation between POS and nurse retention (r = 0.389, p < 0.01), indicating that higher levels of organizational support are associated with increased nurse retention. Public health administrators should therefore prioritize supportive organizational practices to attract and retain skilled nurses. Implementing supportive measures can mitigate high turnover and promote workforce stability in public hospitals. This study contributes to existing literature by providing sector-specific insights and highlights the value of organizational support in retaining nurses. This provides practical evidence to guide policies and management practices aimed at improving the nursing workforce in South African’s public health sector.

The rapid shift to Emergency Remote Teaching (ERT) during the COVID-19 pandemic exposed significant challenges within higher education (HE), particularly in rural and under-resourced institutions. While ERT enabled academic continuity, it highlighted critical gaps in digital infrastructure, staff preparedness, and institutional support. This study explores senior academics' strategies to enhance ERT at a rural University of Technology (UoT) in South Africa, emphasising the need for sustainable solutions beyond temporary crisis responses. Employing a qualitative, phenomenological research design, the study collected data through individual semi-structured interviews with twelve senior academic personnel who experienced the transition to ERT first-hand. Thematic analysis using NVivo software identified key strategic themes, including addressing issues of technological capacity, inadequate professional development, and compromised academic integrity during remote assessments. Findings revealed the need for continuous staff training, improved online learning platforms with enhanced security features, and collaborative partnerships to support resource-constrained institutions. The study’s significance lies in addressing the overlooked experiences of rural senior academic personnel, often neglected in ERT literature focused on well-resourced institutions and a diverse population that lacks seniority. The research recommends implementing structured, ongoing professional development, investment in digital infrastructure, and establishing national policies ensuring equitable access to online learning resources. This study provides critical insights for policymakers, educators, and institutional leaders seeking to bridge the digital divide and ensure equitable access to quality education during future disruptions.

Identifying research gaps is a key aspect of scholarly excellence, yet it remains a challenge for many novice researchers. Despite the emphasis on innovation in academia, early-career scholars often struggle to differentiate genuine gaps from mere absences in the literature. This study examines these difficulties within social science research, exploring structural and institutional factors that shape the research journey. Using a qualitative, non-empirical approach, the study employs a systematic literature review and critical discourse analysis to synthesize scholarly arguments. Data were sourced from reputable databases, ensuring credibility through strict inclusion criteria. Thematic analysis identified key challenges, including difficulties in recognizing gaps, theoretical conceptualization, methodological rigor, and institutional constraints such as rigid paradigms, limited mentorship, and lack of interdisciplinary collaboration. Triangulation enhanced validity by evaluating sources across disciplines. Findings reveal that inadequate exposure to academic discourse, weak theoretical grounding, and insufficient methodological training hinder gap identification. The study underscores the need for structured mentorship, enhanced training, and critical engagement with theory to support emerging scholars. Addressing these barriers contributes to research capacity building in social sciences, highlighting the importance of fostering innovative and impactful academic contributions.

As globalization continues to reshape the business landscape, the use of Business process outsourcing services and activities is gaining significant popularity among businesses. The exact services and activities that benefits and create a sustainable competitive advantage to organizations remain underexplored and few studies have been conducted in the Southern Africa developing countries including South African mobile operators. The main purpose of this study was to redress the existing knowledge gap by ascertaining the actual services and activities that the mobile telecom operators are outsourcing for sustainable competitive advantage. A structured closed-ended questionnaire was used to collect raw data from 210 employees. Overall, the results indicate that some of the key services and activities outsourced for sustainable competitive advantage included building and managing network infrastructure, network roll-out and management, manufacturing of mobile network equipment, monitoring the mobile network on capacity overload and breakdowns and assembly operations, maintenance of the base stations of mobile network, manufacturing of hard software components and resolving software problems and fleet management. The practical implications of the findings, assist organizational management in making informed and structured decisions through the identification of critical activities and services that contribute to the attainment of a sustainable competitive advantage and performance improvement of the mobile telecom operators.

The study assesses the benefits and challenges of inventory management practices and systems in the South African automotive industry. The study used a qualitative approach in which focus groups and semi-structured interviews were conducted on 18 supply chain professionals drawn from the automotive sector in four provinces in South Africa. ATLAS.ti software was used to analyse data. The study generated two themes: the benefits and challenges of inventory management practices and systems. This study concludes that inventory management practices play a critical role within companies in the South African automotive sector since managing inventory is an indispensable part of the more extensive supply chain management (SCM) practice. Regarding inventory management challenges, SCM professionals find it difficult to retain the resilience required to adapt and react to any disruptive circumstances due to inadequate support from the South African government. Also, it appeared difficult to deal with this challenge as some companies within the South African automotive sector have limited resources, making it extremely difficult to deal with uncertainties when they arise.

Companies in the South African apparel industry are being driven to improve their operational efficiency by implementing Lean Manufacturing Principles (LMPs) as a result of the severe competition that they face both locally and internationally. To evaluate the effectiveness of LMP implementation in small and medium-sized enterprises (SMEs) operating within the apparel sector in KwaZulu-Natal (KZN), this research employed a quantitative methodology. The degree of LMP adoption and its influence on operational performance, quality management, and competitiveness are brought to light through a comparison analysis between a small-sized company (Company A) and a medium-sized company (Company B). The was gathered using a structured survey distributed to employees across different functional levels in both companies. The findings suggest that there are significant differences in the implementation of LMP between the two companies, with Company B reaching a higher degree of adoption and generating more substantial benefits in both efficiency and quality. When it came to smaller businesses, difficulties such as insufficient managerial assistance, limited resources, and knowledge gaps were more noticeable. This study enhances the understanding of LMP application in SMEs and offers recommendations for fostering lean adoption, minimizing waste, and encouraging sustainable practices and continuous improvement within South Africa's apparel industry.