Explore publications.

Training and development are globally acclaimed determinants of employee performance and organizational success, particularly for service sectors such as banking. Despite the prominence of T&D in the banking sector, empirical studies attempting to quantify the influence of  training and development on  service quality  have yielded mixed results .This research aims to reconcile these conflicting findings in the literature by redressing the existing knowledge gap and the limited body of literature by examining the effect of Training and Development programs on communication and service assurance as the specific service quality dimensions at Indo-Zambia Bank. The Quantitative study was grounded by a positivism paradigm with a descriptive research design. A cross-sectional survey was undertaken using a structured questionnaire administered to 100 Indo-Zambia Bank employees who were chosen using stratified random sampling. Descriptive and Pearson correlation coefficient using SPSS were conducted to establish the statistically significant relationship between T&D and communication and assurance. Results reflect a statistically significant relationship between the T&D and communication (p < .002) and assurance (p < .001). The most implemented T&D programmes included KYC Training, Induction/Onboarding, Ethics & Confidentiality, Customer Service Excellence, Service Recovery/Complaint Handling, Digital Systems & IT Training, Communication & Interpersonal Skills, and Leadership/Coaching. The study concluded that T&D improves communication (r=.279) and assurance (r=.271). The study concludes that T&D programs at Indo-Zambia Bank significantly and positively influence communication and service assurance. At a policy level, the findings inform regulatory emphasis on continuous professional development as a mechanism for sustaining competitive service standards in Zambia’s financial sector.

Technology-facilitated gender-based violence has emerged as a significant challenge within South African basic education institutions, posing risks to learner welfare, professional conduct of educators, and the integrity of a secure digital learning environment. Increased access to mobile devices and social media platforms has amplified incidents of cyberbullying, online harassment, and gendered digital abuse among both educators and students. This paper examines how the organisational culture, policies, and leadership within schools influence institutional responses to technology-facilitated gender-based violence in South Africa. Through a bibliometric analysis of scholarly literature sourced from Scopus, Web of Science, and Google Scholar, this paper identified citation trends, thematic developments, and existing research gaps. The findings indicate that the dimensions of organisational culture and leadership remain insufficiently explored, particularly in rural African contexts, while studies conducted in South Africa tend to be predominantly descriptive. This paper recommends enhancing digital safety policies, leadership development programs, accountability mechanisms, and organisational cultures that foster reporting, protection, gender equality, and individuals' psychosocial well-being in educational settings.

National symbols are strongly connected with nation-building and national identity. However, despite their prevalence, national symbols role in nation-building and national identities formation remains an under-researched area. To fill the gap, this study set out to understand the contribution of national symbols to nation-building and national identity formation. Four vital national symbols: the coat of arms, the national flag, the constitution, and the national anthem were analysed using both the semantic and syntactic structure of the symbols to provide a comprehensive analysis of the national symbols. This study reveals that the national symbols have not been accepted widely by all groups as is often assumed. The sampled symbols revealed that South Africans were drawn to the constitution's principles of equality, human rights, and citizenship-related benefits, which strengthened their pride in their country and contribute to nation-building. The study confirms that national symbols contribute to nation-building and also provides an essential lens for understanding of splitting (cultural and national) and identification processes. This study contributes to the theories of symbolism in general by highlighting the important role fulfilled by national symbols in nation-building and national identity formation. Generally, the study of national symbols, combined with national and cultural identity, appears to be a significant area of research that merits additional focus.

This study examines whether digital transformation is associated with higher labour productivity in the Southern African Development Community (SADC) and whether the relationship strengthens with human capital. A fully open panel is constructed from World Development Indicators and Penn World Table 11.0 for 13 SADC economies over 2005-2023. Digitalisation is measured by the first principal component of internet use, mobile subscriptions and fixed broadband. The empirical strategy combines country fixed effects with Driscoll-Kraay covariance and a pooled dynamic common correlated effects error-correction model. Country-cluster bootstrap inference, an equal-weight digital index, sequential country deletion and threshold estimation provide robustness checks. The long-run digital coefficient is positive (0.239; 95% bootstrap interval [0.033, 0.425]), while the error-correction coefficient indicates stable annual adjustment (-0.566; interval [-0.820, -0.208]). The digitalisation-human-capital interaction is not supported (-0.041; interval [-0.102, 0.015]), and the threshold slope difference also includes zero. H2 is rejected for the aggregate PWT human-capital index, not for skills in general. The findings identify a durable average digital productivity premium without evidence that national education stocks automatically magnify it. Policy should combine reliable connectivity with targeted, use-specific capabilities and business-ecosystem coordination.

This paper tests whether government effectiveness and regulatory quality amplify the productivity return to digitalisation in the Southern African Development Community (SADC). A fully unrestricted panel combines World Development Indicators, the 2025 Worldwide Governance Indicators revision and Penn World Table 11.0 for 15 economies over 2005–2023. Digitalisation is a principal-component index of internet use, mobile subscriptions and fixed broadband. Separate governance equations avoid mechanical multicollinearity. Country fixed effects with Driscoll–Kraay covariance are compared with pooled dynamic common correlated effects error-correction models. Digitalisation has a positive short-run association in the government-effectiveness equation (0.056; 95% country-cluster interval: 0.008–0.155), while regulatory quality has a positive direct short-run coefficient (0.208; 0.064–0.309). Neither governance measure positively magnifies digital returns. Long-run interaction intervals include zero; the regulatory-quality short-run interaction is negative (−0.069; −0.123 to −0.004), and threshold slope differences are unsupported. Error correction is stable in both equations, and country deletion preserves positive digital coefficients. Institutions remain important direct capabilities, but broad governance scores should not be presumed automatic digital multipliers. Policy should connect specific regulatory and implementation reforms to identifiable adoption constraints rather than relying on general institutional upgrading alone.

This study examines whether movement out of agriculture accelerates productivity convergence in West Africa. We assemble an annual country panel for 16 West African economies over 2000–2023 from the World Development Indicators, Penn World Table 11.0 and Worldwide Governance Indicators. The estimable dynamic specification contains 237 country-year observations for 11 economies because the Penn World Table human-capital series determines the common complete-case sample. A pre-specified two-step System GMM model is rejected because second-order serial correlation is significant and the Hansen test is uninformative. Inference therefore rests on a dynamic country-and-year fixed-effects model with Driscoll–Kraay standard errors, supplemented by a first-order Nickell-bias assessment and a three-sector shift-share decomposition. Labour productivity is conditionally convergent: the lag coefficient is 0.841, implying a four-year half-life, or about 9.7 years under the conservative bias approximation. Capital deepening is positive and statistically precise, while manufacturing, services and agricultural-employment shares are not separately significant. This absence of statistical precision does not imply that structural transformation is irrelevant: employment reallocation contributes positively in all 16 economies. Regionally, within-sector gains account for 75.2% of observed productivity change, reallocation for 29.3%, and the interaction term for −4.5%. Policy should combine labour mobility with capital formation and productivity upgrading inside agriculture, manufacturing and services rather than pursue sector-share targets alone.

This paper investigates whether government consumption becomes more growth-enhancing after institutional capacity crosses a minimum level in North Africa. Government consumption is a narrower measure than total public expenditure and excludes some capital spending and transfers. A panel of Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, and Tunisia for 2003–2024 is assembled from the World Development Indicators and Worldwide Governance Indicators. The empirical design profiles candidate threshold values separately for government effectiveness and control of corruption in a dynamic common-factor panel model. It enforces a 15% minimum regime share and uses all 128 country-level Rademacher sign assignments for wild-cluster threshold tests. Candidate breakpoints occur at −1.336 for government effectiveness and −1.267 for corruption control. Conditional spending-growth slopes are larger above both candidates, but the threshold tests do not reject linearity (p = 0.217 and p = 0.388). Cutoffs and regime slopes also move substantially when Libya or Sudan is excluded, when the five-country core is used, and across alternative time windows. H1–H3 are therefore not supported: the evidence does not identify a stable institutional minimum at which public consumption reliably changes its growth effect. Policy should improve specific expenditure-conversion mechanisms rather than treat sample-specific governance breakpoints as targets.

School safety remains a significant challenge in South Africa, particularly in remote rural schools where inadequate infrastructure and limited support systems continue to compromise learners’ and educators’ rights to safe and conducive learning environments. This study investigates the impact of physical infrastructure neglect and inadequate safety measures on rural schools through a qualitative desktop review of scholarly literature, policy documents, government reports, and legal frameworks. Data were analyzed thematically to identify key challenges affecting school safety and educational equity. The findings highlight five major concerns: dilapidated school infrastructure, inadequate emergency preparedness, shortages in maintenance and support services, overcrowded and under-resourced classrooms, and limited accessibility for learners with disabilities. These challenges expose learners and educators to physical risks, reduce the quality of teaching and learning, and reinforce inequalities between rural and urban schools. The study further reveals gaps in policy implementation, monitoring, and accountability within the school safety framework. The study concludes that addressing rural school safety requires targeted investment in infrastructure development, regular maintenance, effective emergency preparedness, inclusive school design, and stronger accountability mechanisms. Improving the safety and accessibility of rural schools is essential for advancing educational equity, protecting learner rights, and creating sustainable learning environments in South Africa.

South African state universities provide aspiring professionals with pertinent undergraduate and postgraduate qualifications that enable youth to follow particular career paths. The obstacle for public colleges lies in their need to sustain financial viability amidst restricted public financing. There exists proof of enduring structural disparities between historically disadvantaged institutions (HDIs) and historically advantaged institutions (HAIs). These disparities have not been investigated in existing research through longitudinal studies. This research evaluates the fiscal viability of two Higher Degree Institutions and two Higher Education Institutions by analysing audited financial reports from 2019 to 2023. Financial ratios assessing liquidity, solvency, efficiency, and operational sustainability were computed and analysed via Resource Dependence Theory (RDT). The findings indicate persistent discrepancies between HDIs and HAIs. HDIs had diminished liquidity standings, increased borrowing, and constrained capacity to produce operating surpluses. Healthcare-associated infections typically possess more robust financial statements due to their varied revenue sources and increased reserves. Nevertheless, all institutions are experiencing heightened financial strain, accompanied by diminished surpluses over the duration. The results suggest a reliance on a limited number of financing sources. This intense dependence on restricted funding sources correlates with diminished financial robustness and increased vulnerability to operational risk. The research indicates that enhancing financial sustainability requires an evaluation of institutional regulations and a novel strategy for generating revenue streams. Universities are advised to enhance their financial governance and diversify their income streams beyond a limited number of sources. If structural reforms are not implemented, financial disparities among these universities are expected to continue, threatening the long-term stability of the higher education industry. These results indicate that in the absence of a significant alteration in income allocation, the inherent financial disparity between HDIs and HAIs would intensify, jeopardising the enduring institutional stability of South Africa's higher education system.

This study investigates the effects of toxic masculinity on female traders operating in proximity to taxi ranks. Toxic masculinity, characterised by rigid adherence to traditional male roles and the devaluation of traits perceived as feminine, has pervasive effects on various aspects of society. In the context of female traders at taxi ranks in Thohoyandou, Vhembe District, the impact are significant and multifaceted. Using qualitative methods, including interviews and observations, this research examines the experiences of female traders in environments where toxic masculinity is prevalent. Non-probability will be employed in this study and purposive sampling will be unsterilized. Exploratory research design will be used. Findings suggest that toxic masculinity contributes to discomfort, intimidation, and safety concerns among female traders, hindering their ability to conduct business effectively. The study highlights the need for interventions to address toxic masculinity and create safer, more inclusive environments at taxi ranks. Recommendations include the implementation of policies regulating music played in public spaces and the provision of support mechanisms for those affected by harassment or intimidation. By promoting respect and inclusivity, efforts can be made to mitigate the adverse effects of toxic masculinity on female traders and enhance their participation in economic activities at taxi ranks.

The study examined whether male and female South African accounting and tax practitioners differed in their self-reported ethical attitudes, reported professional experiences, reported categories of unethical client requests and stated intended responses to a tax-related ethical scenario. The study was motivated by mixed research observations on gender perceptions of ethical behaviour and the high number of previous accounting scandals in South Africa. These scandals have led many to question the ethics of the accounting profession, and whether accountants are upholding public trust. A quantitative, cross-sectional survey was employed. A total of 245 usable questionnaires were analysed. Mann-Whitney U tests were used to examine gender differences across 12 ethical-attitude items, while chi-square and exact tests were used to evaluate associations involving the categorical professional indicators, reported client-request categories and stated scenario responses. No statistically significant gender differences were detected across the 12 ethical-attitude items, and no professional ethical indicator remained statistically significant after adjustment for multiple testing. Although female respondents selected the understate-income category more frequently than males, this exploratory comparison did not remain statistically significant after adjustment for multiple testing. Approximately 90% of both groups stated that they would notify both the client and the South African Revenue Service (SARS) when responding to the understated-income scenario, and no statistically significant gender association was detected. Findings indicate limited gender-related variation in the reported ethical attitudes and stated professional intentions of practitioners in this predominantly young, early-career sample. They also highlight the importance of practitioners’ reported exposure to external client pressure and their stated intended professional responses. The findings should not be interpreted as demonstrating actual ethical behaviour or as establishing that professional education, regulation or occupational socialisation caused the observed similarity.

Gender-based violence remains a critical concern affecting female students in higher education institutions, with significant implications for their academic success, psychological well-being, and overall safety. This protocol outlines a qualitative study designed to explore the experiences of undergraduate female students regarding GBV within HEIs and to develop contextually relevant preventive strategies. The study adopts an interpretive qualitative approach using a phenomenological and exploratory research design to gain an in-depth understanding of participants lived experiences. Purposive sampling will be employed to recruit approximately 15 undergraduate female students aged 18–24 years and four student counsellors as key informants. Data will be collected through semi-structured face-to-face interviews and analysed using thematic content analysis guided by Tesch’s framework. The study is informed by Afrocentricity, African feminism, and empowerment theory, which provide a culturally grounded and intersectional lens for understanding GBV and informing prevention strategies. Trustworthiness will be ensured through credibility, transferability, dependability, and confirmability. Ethical principles, including informed consent, voluntary participation, confidentiality, and anonymity, will be strictly upheld. The findings are expected to generate rich insights into the nature and impact of GBV on female students and to inform the development of evidence-based prevention strategies, including awareness programmes, improved reporting systems, and strengthened institutional support mechanisms.

Proverbs form a vital component of African indigenous knowledge systems, embedding moral guidance, social norms, and intergenerational wisdom. This article offers a contemporary reinterpretation of the Setswana proverb “Monna ke selepe, wa adingwa” (“a man is an axe; he is borrowed”) within the context of gender-based violence (GBV), intimate partner violence, and father absenteeism in South Africa. Traditionally linked to male mobility within extended family networks, the proverb is reframed as a metaphor for the transmission of positive masculine values, ethical guidance, and communal mentorship rather than the physical presence or ownership of men. Drawing on an integrative literature review that synthesises scholarship on Indigenous Knowledge Systems, critical and positive masculinity theories, and strengths-based social work approaches, the article demonstrates how culturally resonant symbols can bridge tradition and contemporary practice. Findings highlight the underutilisation of indigenous narratives in GBV prevention, the enduring influence of hegemonic masculinities, and the interconnectedness of father absence with cycles of violence and relational instability. The discussion advances practical implications for social work, proposing the integration of proverb-based dialogues into community interventions, fatherhood programmes, and mentorship initiatives. By positioning the “axe” as a transferable resource of wisdom and responsibility, the article contributes to the decolonisation of social work practice and offers a culturally grounded pathway toward non-violent, accountable, and relational masculinities that support GBV prevention and strengthen communal care.

This article systematically reviews literature on the challenges affecting the delivery of low-income housing in Cape Town, South Africa. A systematic method, informed by PRISMA, was employed to identify, evaluate, and select relevant scholarly works, official documents, policy papers, and governmental publications. The identified sources were subjected to a thematic analysis with the objective to pinpoint recurrent issues that impact the provision of low-income housing. The review found that low-income housing delivery in Cape Town is affected by interconnected challenges, including land availability, spatial inequality, funding constraints, infrastructure limitations, administrative delays, weak institutional coordination, limited stakeholder participation and transparency concerns. The results demonstrate that low-income housing delivery should be viewed as a major governance, planning, and service-delivery issue in addition to the building of housing units. This paper suggests that integrated human settlements, better financial planning, more transparent approval processes, more intergovernmental cooperation, significant stakeholder participation, and open communication should be given top priority when it comes to Cape Town's low-income housing delivery. Through summarizing previous research and emphasizing the necessity of an integrated strategy to address Cape Town's low-income housing issues, the article adds to the conversation regarding housing delivery.

The significance of SMMEs in local government is closely associated with job creation and income generation; SMMEs subscribe to the stimulation of socioeconomics in South Africa. The main aim of the study was to investigate the challenges affecting the implementation of renewable energy on Small, Medium, and Micro Enterprises in South African Local Government. The study was conducted at Raymond Mhlaba Local Municipality in Alice and municipal officials and SMME owners taking part as participants within the same area. The study followed an interpretive philosophy with a case study research design. The sample size was 12 participants, using a non-probability sampling method and purposive sampling technique. The study's target population included SMME owners and municipal officials from the Directorate of Engineering and Services from Raymond Mhlaba Local Municipality. The study collected primary data using semi-structured interviews. Thematic Data Analysis was used to analyze the data. The study findings revealed financial barriers, lack of technical expertise, and the challenge of permits and approvals to connect renewable energy systems to the grid as the main challenges affecting the implementation of renewable energy for SMMEs.  The study's recommendations include financial incentives through grants, capacity-building workshops, collaboration with various stakeholders, and community solar projects. The contribution of this study will be significant since most SMMEs struggle with electricity supply during load shedding, which negatively affects business production and operations.

Gender-based violence (GBV) remains a major human rights violation and a serious public health concern affecting women worldwide. Approximately one in three women globally experiences physical or sexual violence during their lifetime. In South Africa, the prevalence of gender-based violence is particularly high, exposing many women to significant physical, psychological, and emotional harm. Female nurses are a vulnerable group because they may experience violence in both their personal lives and professional environments. Their frequent interaction with patients, patients' families, and the broader public can increase their risk of meeting violent or aggressive behaviour within healthcare settings. Exposure to such experiences may negatively affect nurses' psychological well-being, job performance, and overall quality of life. The study explores the psychological effects of exposure to gender-based violence among female nurses in South Africa. The study aimed at examining how exposure to GBV influenced nurses' mental and emotional well-being as well as their ability to function effectively in their professional roles. The study adopted a qualitative desktop research approach to examine existing literature related to gender-based violence and its psychological impact on female nurses. Relevant peer-reviewed journal articles, academic books, government reports, and policy documents were reviewed and analysed. The data collected were analysed using thematic analysis to find key patterns and themes within the literature. The study looked to enhance understanding of the psychological challenges faced by female nurses and to highlight the importance of workplace interventions, support systems, and policies that promote nurses' safety and mental well-being in healthcare environments. Institutional Review Board Statement: Ethical review and approval were waived for this study because the research does not deal with vulnerable groups or sensitive issues.

Sophisticated AI applications like ChatGPT and Grammarly offer distinct advantages for enhancing writing proficiency. They assist users in conceptualising ideas, organising material, and refining writing style, whereas Grammarly focuses on improving grammar, punctuation, and clarity with context-aware recommendations. This is particularly relevant for students who are non-native English speakers, as it supports them and helps bridge educational disparities. While these instruments markedly enhance scholarly writing abilities, their efficacy in tertiary education remains a subject of debate. Recent occurrences of academic dishonesty associated with the improper use of generative AI technologies have negatively impacted higher education. This study assesses the impact of artificial intelligence on enhancing academic writing abilities in students who are not native English speakers. In accordance with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) criteria, this study consolidates evidence from scholarly literature, policy reports, and institutional case analyses. Keywords, synonyms, and subject headings were employed to query three electronic databases from 2021 to 2025. The electronic repositories included Scopus, Emerald Insight, Google Scholar, and ProQuest. The evaluation of the publications was conducted through titles and abstracts, followed by an assessment of the full-text papers against the qualifying criteria. The results were derived and amalgamated into a narrative synthesis from selected publications. The results underscored AI's ability to customise and improve the educational experience for learners.

The increasing use of artificial intelligence (AI) tools in higher education has reshaped how students engage with academic research, particularly at Honours level, where students transition from structured undergraduate learning to independent postgraduate research. Guided by Self‑Regulated Learning (SRL) theory, this study examines how reliance on AI by Honours research students influences the supervisor-supervisee relationship, the quality of research produced, and the extent of knowledge gained through the research process. SRL theory emphasises learners’ ability to plan, monitor, and reflect on their own learning, which is central to successful postgraduate research development. This study adopts a conceptual and literature‑based review methodology, drawing on peer‑reviewed studies on AI use in higher education, literature on postgraduate supervision, and academic integrity and research skills development frameworks, with specific attention to Honours‑level contexts. The documents were analysed using thematic content analysis, focusing on self‑regulatory behaviours, supervisory interaction, research skill development, and learning depth. The findings suggest that limited and transparent use of AI can support honours students by reducing surface‑level cognitive load and assisting with language clarity. However, excessive reliance on AI may undermine key self‑regulation processes, weaken critical thinking, and reduce meaningful engagement with supervisors. Supervisors may struggle to accurately assess students’ understanding, potentially straining trust and feedback processes. The review further indicates that over‑reliance on AI risks producing research that is technically adequate but conceptually shallow, with reduced long‑term knowledge acquisition. The study concludes that clear supervision practices and explicit guidance on responsible AI use are necessary to ensure that AI supports, rather than replaces, the self‑regulated learning essential for high‑quality Honours‑level research.

This study examines the institutional ecosystem of public safety in South Africa by evaluating collaborative governance between the South African Police Service (SAPS) and Community Policing Forums (CPFs). The study explores how resource constraints, institutional trust deficits, and accountability tensions affect the co-production of public safety, which constitutes a critical form of socio-economic infrastructure for communities and local business environments. Guided by ecosystem governance and co-production perspectives, the study adopted a qualitative research design. Data were collected through semi-structured interviews with SAPS officials, CPF executives, and community and business stakeholders within the Bothaville policing district in the Free State Province. Purposive sampling was employed to recruit 20 information-rich participants with direct experience of public safety governance and community policing initiatives. Data were analysed using reflexive thematic analysis. The findings reveal systemic weaknesses within the local public safety ecosystem. While participants acknowledged the importance of collaborative and proactive approaches to crime prevention, the effectiveness of these arrangements was constrained by severe resource shortages, declining institutional trust, and a misalignment of accountability between police and community stakeholders. The study found that competing interpretations of oversight, authority, and responsibility undermine stakeholder cooperation, information sharing, and the collective capacity to co-produce public safety outcomes. The findings suggest that strengthening public safety ecosystems requires formal mechanisms that promote transparency, accountability, and stakeholder collaboration. CPFs should be strategically supported as platforms for mobilising community participation, facilitating information sharing, coordinating local risk-management initiatives, and strengthening police-community partnerships. This study advances scholarship on collaborative governance by conceptualising public safety as an institutional ecosystem shaped by stakeholder interdependence, trust, accountability, and resource capacity. It contributes to the ecosystem governance and co-production literature by demonstrating how governance failures within stakeholder networks constrain the effective delivery of public safety in resource-constrained emerging-economy contexts.

The Nyumba Kumi initiative, launched in Kenya in 2013, is a community-oriented strategy designed to improve security by neighbourhood cooperation, information exchange, and shared accountability. Despite being applied across the country, its efficacy in densely populated informal settlements is variable and inadequately researched. This qualitative research utilises social disorganisation theory to examine the Nyumba Kumi Initiative in Mathare and analogous metropolitan locales, highlighting essential insights from these environments. The study employed a qualitative framework, including comprehensive interviews, focus group dialogues, and key informant conversations with community participants, local authorities, Nyumba Kumi representatives, and security personnel. Thematic analysis was employed to investigate community viewpoints, operational methodologies, and obstacles related to the initiative in urban informal settlements. The results demonstrate that the program has enhanced contact amongst neighbours and facilitated the reporting of suspicious behaviour in certain locales. Nonetheless, the execution in informal settlements encounters obstacles such as elevated population density, residential transience, inadequate institutional collaboration, ethnic heterogeneity, distrust between inhabitants and security forces, and apprehensions over privacy and safety in information sharing. The effort has encountered obstacles pertaining to politicisation, insufficient public knowledge, and ambiguous responsibilities among community stakeholders. The research determines that the Nyumba Kumi Initiative has the potential to improve community safety in informal urban settings. Its efficacy depends on continuous involvement, confidence, transparent leadership, and adjustment to the distinct dynamics of each community. Perspectives from Mathare and analogous environments provide essential direction for policymakers and practitioners aiming to enhance community policing and local safety.