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South Africa’s G20 Presidency in 2025 occurs at a time when global inequality, sovereign debt distress, and development financing gaps continue to restrict progress in the Global South, especially in Africa. This study examines how South Africa seeks to take advantage of its middle-power status and presidential agenda to advance African developmental priorities within the G20 framework. Using qualitative analysis of desk-based content and discourse of the G20 Leaders’ Declarations, Sherpa track documents, DIRCO policy statements, and related official communications, the document assesses both the formulation and acceptance of South Africa’s key policy positions. The findings indicate that South Africa has been effective in agenda-setting particularly in securing recognition of the need for fairer restructuring of sovereign debt, climate finance, and reforms of Multilateral Development Banks (MDBs). However, its efforts face structural resistance from advanced economies, limiting the extent to which these priorities translate into substantive changes in global financial governance or binding commitments on development financing. The study argues that to overcome these constraints, future Global South presidencies should adopt coordinated coalition-building strategies with the African Union (AU), BRICS+ and MDBs. Such alliances can strengthen negotiating power, ensure continuity across summits, and help move the G20 from rhetorical acknowledgement toward tangible systemic reforms that better serve vulnerable African economies.

The objectives of this paper are, first, to explore factors influencing customers' satisfaction with private healthcare services, and second, to investigate the relationship between patient attributes and the factors influencing customer satisfaction. The SERVQUAL model was employed to assess the quality of healthcare services from the patients’ perspective, offering valuable insights for private healthcare providers in Limpopo, South Africa. The study surveyed 242 patients from the Thulamela District Municipality using a self-administered questionnaire. A quantitative research approach and stratified random sampling were used to collect the data. The results indicate that factors influencing customer satisfaction in private medical services include the physical environment of the practice, the competence of reception staff, and the professionalism of medical doctors. Additionally, the study found a significant relationship between patient attributes and these key factors. The study underscores the importance of aligning healthcare service delivery with patient needs and expectations to enhance competitiveness and ensure long-term sustainability. To enhance customer satisfaction, the medical doctors are encouraged to focus on tangible aspects of their facilities and human resources, operational and structural enhancements, accessibility and pricing.

Despite National and International commitments for gender equality and victims or survivours of sexual encounters, the envisaged protections, gaps in legislative frameworks, and institutional policies implementation exist, coupled with underreporting and inadequate institutional response. The student sexual victimisations in South African universities remain a persistent challenge, necessitating comprehensive legislative and institutional policies to ensure student safety and security for potential victims. Objectively, this study describes the effectiveness of existing legislative frameworks and institutional policies to address sexual victimisation in the selected South African rural and urban universities. This qualitative study used the descriptive research design to follow the predetermined steps of a documentary study, focusing on documentary sources and the electronic databases; the reviewed data was subjected to the non-probability: Purposive sampling for selections, the keywords/phrases were used to filter info relevant to the study objective, using the Qualitative Content Analysis (QCA), the collected data was restricted to 1979-2024 (not in sequence), with the six (6) phases of inductive Textual Content Analysis (TCA) employed for data analysis and identification of three (3) study themes. This study showcases key challenges, including staff-student power dynamics, lack of independent oversight and inconsistencies in legislative frameworks and institutional policies enforcement. The witnessed disparities between the selected South African universities and international best practices are shared, emphasising the need for victim/survivor-centred approaches, enhanced reporting mechanisms, and mandatory training programmes. The study concludes by proposing effective legislative frameworks and institutional policies as recommendations for strengthening institutional accountability, promoting awareness, and ensuring holistic support for victims.

Domestic violence remains a pervasive social and criminological challenge in South Africa, particularly in rural and semi-rural communities where structural inequalities, patriarchal norms and limited institutional support heighten women’s vulnerability. While domestic violence research has traditionally positioned women as victims, emerging evidence indicates that some female survivors transition into perpetrators. This qualitative study, conducted in the Seshego policing area of Limpopo Province, investigates the contributory factors underpinning this transition. Using purposive and snowball sampling, data were collected from the Twelve (25) women who had moved from victimhood to perpetration, five subject-matter experts, and ten decided domestic violence case files. The data were analysed thematically to uncover the intersecting personal, relational, socio-economic and cultural forces that shape this trajectory. Guided by Trauma Theory, Strain Theory, Feminist Theory and Social Learning Theory, the study develops a Conceptual Criminological Model that illustrates how unresolved psychological trauma, coercive control, economic dependency, patriarchal ideologies and intergenerational exposure to violence converge to influence women’s pathways into reactive or defensive offending. The findings reveal that women’s violent actions are rarely premeditated; rather, they often emerge from accumulated trauma, persistent institutional failures, limited access to support services and constrained agency within oppressive environments and this study highlights critical gaps in policing responses, justice-system implementation, economic opportunities and trauma-informed care in rural contexts such as Seshego. It recommends multi-sectoral interventions including strengthened legal enforcement, community-based awareness programmes, culturally sensitive prevention strategies, trauma-informed psychosocial services and economic empowerment initiatives aimed at reducing women’s dependency on abusive partners. By centring women’s lived experiences and examining the structural conditions that shape their actions, this research contributes to criminological scholarship and supports the development of holistic, context-specific strategies to prevent domestic violence and break cycles of intergenerational harm in South Africa.

Gender-Based Violence (GBV) is a critical issue in South African universities, affecting students' access to safe and quality education. Despite universities’ reputations for inclusivity, societal expectations have made them less welcoming, and GBV cases continue to rise with insufficient policy enforcement. This study was motivated by the rising cases of GBV in South African universities. Drawing on social norms’ theory, the study aimed to identify the drivers, effects, and potential mitigation strategies for addressing GBV. The goal was to build a stronger basis for improving policies and creating safer, more inclusive university environments. A qualitative approach was used to gather secondary data from various sources, including journal articles, books, government documents, and news reports. The literature revealed that GBV in South African and other universities has sparked frequent protests centred on issues of sexual, physical, and emotional violence. Moreover, it was also highlighted that many students refrained from reporting GBV incidents due to concerns about stigma and the impact on their careers, with victims often facing anxiety, depression, and physical symptoms, which further impeded their participation in university life and restricted their educational opportunities. This study concluded that GBV restricted students' access to quality education and, if unaddressed, might lead to declining university enrolment. Thus, it recommended collaboration between universities, Non-Governmental Organizations (NGOs), and families to tackle GBV and called for a review of policies to improve enforcement and provide better protection for students.  

Substance abuse remains a critical global issue with profound social and economic implications, including poverty, crime, unemployment, and chronic health conditions. In marginalised communities across Africa, substance use, and relapse pose persistent challenges, particularly among youth. Despite the availability of rehabilitation services, relapse rates remain high due to various psychosocial and structural factors. This study investigated the underlying causes of relapse among service users who have undergone substance abuse treatment in Kwaggafontein, Mpumalanga, South Africa. Employing a qualitative research method, data were collected through in-depth interviews with service users and social workers from rehabilitation centres (SANCA). The findings revealed that relapse is primarily driven by persistent drug cravings, emotional distress, peer influence, and limited developmental opportunities. These results underscore the urgent need for comprehensive relapse prevention strategies, including community-based education, aftercare programs, life skills development, and sustained emotional and psychological support for substance services users. The study further recommends incorporating stress management techniques such as mindfulness, assertiveness training, and the creation of strong support networks, facilitated by social workers, to enhance long-term recovery outcomes

Entrepreneurship has become a vital force for economic development and innovation in the 21st century. Higher education institutions are pivotal in preparing students to succeed in this dynamic landscape by nurturing entrepreneurial skills and mindsets. This systematically reviewed the 23 empirical studies from databases between 2014 and 2024 to explore the imperative role of higher education in fostering entrepreneurship. It examines the evolving demands of the global economy, emphasising the need for individuals equipped with the creativity, resilience, and adaptability characteristic of successful entrepreneurs. The research findings highlight the pivotal role of higher education in fostering entrepreneurial skills and mindsets. Key findings include adopting interdisciplinary curriculum design and integrating business, technology, and creative fields to provide students with a comprehensive understanding of entrepreneurship. The findings reveal that Higher Education Institutions (HEIs) are critical in promoting entrepreneurial skills and mindsets. They can achieve this by driving entrepreneurial growth, providing practical learning opportunities, promoting cross-disciplinary and collaborative learning, and addressing challenges in entrepreneurship education. To fully realise this potential, a comprehensive approach is needed, including changes to the curriculum, development of academics, institutional support, and community involvement. This will enable HEIs to produce competent, knowledgeable graduates who drive innovation and economic development. Experiential learning opportunities such as internships and startup incubators significantly nurture entrepreneurial mindsets by offering real-world experiences and enhancing problem-solving skills. The study emphasises the importance of entrepreneurial ecosystems within higher education institutions, promoting collaboration and innovation through partnerships with various stakeholders.

Traditional Health Practitioners (THPs) have historically served as the primary mental healthcare providers in culturally rich communities, particularly in contexts where healing intersects with spirituality and collective experience. In regions like Bushbuckridge, many people suffering from mental illness relies on THPs due to their accessibility, affordability, and deep alignment with local belief systems. This widespread reliance, however, highlights a critical research and service delivery gap: while essential, traditional healing practices often operate without the benefit of biomedical validation and carry inherent potential risks associated with unregulated treatments. This study addresses this gap by exploring the specific ways THPs in South Africa manage mental illness. This paper is Grounded in Afrocentric theory, the research adopts a qualitative exploratory approach, utilizing desk-based analysis to synthesize and critique secondary sources. Findings confirm that the pervasive use of traditional medicine is driven by local socioeconomic factors and strong cultural beliefs. Crucially, traditional healing is viewed not as an inferior alternative, but as a culturally resonant and effective treatment method. The implications of this study are significant: to bridge the divide between perceived cultural effectiveness and biomedical necessity, it is strongly recommended that Traditional Health Practitioners and Western-trained doctors pursue collaborative integration to safely and comprehensively address the growing number of mental health challenges in these communities.

The aim of this paper was to analyse social entrepreneurs as the proponents towards achieving LED and ensuring the reduction of poverty and community empowerment. The emergence of social entrepreneurship in South Africa could improve LED, addressing imperative conundrums such as poverty, unemployment and inequality. The argument of this paper is that social entrepreneurs through their unique business models may play a critical role in ensuring a comprehensive LED, which could be sustainable to alleviate poverty and ensure community empowerment. The significance of social entrepreneurship cannot be circumvented in a country characterized by socio-economic ills, wherein people’s living standards continue to deteriorate. Thus, the capacity of both government and private sector remains questionable because of the perpetual challenges that ordinary people endure on the ground. Social entrepreneurs may help to rejuvenate underserved communities, especially in rural and township regions. The paper emphasized on how social enterprises foster inclusive development by generating employment, improving access to education, healthcare and financial services and uplifting historically marginalized groups like women and youth. This is a conceptual paper that adopted a literature-based methodology to fulfil its aim. It relied on secondary data sources to critique social entrepreneurship as a proponent for LED. The paper revealed that social entrepreneurs continue to play a significant role in improving the lives of the destitute both in rural and township areas. This paper underscored the need to have a proliferation of social entrepreneurs to resuscitate local economic hubs in South African rural and township areas. It concludes that for a comprehensive LED to take place, social entrepreneurs should be the paragons of LED.

This study investigates the application of planning theory frameworks to enhance the effectiveness of employment policies in South Africa. This study seeks to develop a conceptual framework that integrates core principles from planning theories with the formulation and implementation of employment policies. This framework is constructed through a critical assessment of planning theories and employment policies. The concept is subsequently applied to South Africa, a nation facing significant unemployment rates and inequality, despite the efforts of policymakers. This study emphasises the potential benefits of utilising planning theory frameworks in the formulation of employment policy. The benefits encompass increased stakeholder engagement, efficient policy execution, and improved policy outcomes. This study adds to the existing literature on labour market planning theory and employment policy. This document offers practical insights that may assist policymakers and practitioners in improving the effectiveness of employment policies in South Africa.

This qualitative study examines the psychosocial barriers that prevent female students from reporting sexual victimisation at selected rural and urban universities in South Africa, as well as other Higher Education Institutions (HEIs). This study aimed to examine the psychological effects and social repercussions experienced by students, including instances of sexual abuse. This study is grounded in the Lifestyle Exposure Theory by Hindelang et al. (1978) and Fattah’s (1991) Differential Risk Model. It employed semi-structured In-Depth Interviews (IDIs) with twenty-nine (29) First Responders, specifically selected from the Gender Desk, Student Governance, Health and Wellness, residence administrators, academic staff, safety and security, legal, psychology, and social work domains. These participants were chosen to provide insights on the subject matter. The findings indicate that fear of retaliation, stigmatisation, institutional distrust, and emotional trauma together perpetuate a culture of silence. The research emphasises that these barriers intensify psychological distress and social isolation in victims, thereby contributing to underreporting. The findings underscore the insufficient response to the necessity for a multi-institutional strategy to: 1) Implement trauma-informed awareness campaigns aimed at destigmatization, 2) Enhance structural support systems to bolster accountability, and 3) Ensure comprehensive staff training to eradicate biases in case management. By prioritising the welfare of survivors and confronting the societal acceptability of sexual violence, universities can mitigate the psychosocial effects of victimisation. This paper proposes the development of policies that rectify the gaps between institutional commitments and the real experiences of students, with the goal of establishing active prevention and survivor-centered justice as standard practices on campus.

The aim of the paper is to demonstrate how financialization of the economy has created structural inequalities in South Africa; and to further demonstrate the pertinence of rural development in alleviating the structural repercussions of the finance dominated regime. Financialization of the South African economy relates to the supremacy of speculative reforms, finance and shareholder-oriented motives in the oversight of the economy. The paper exhibits the failures of the dominance of financial and profit-making efforts in South Africa. The paper uses desktop analysis and literature survey to theoretically explore the opportunity space of rural development as a response to the effects of financialization of the South African economy. The paper finds that financialization of the South African economy polarizes and spatialises income distribution for the benefit of the elite minority in the urban financial and corporate space while the rural poor are getting poorer. It further finds that government planning and policy making efforts do not respond directly to the causes of inequality which were framed by the exclusionary economic planning. Moreover, local policy making has left a lacuna in as far as rural community based financial reconstruction and rehabilitation is concerned; instead, development policies seem to give reverence to the accentuation of exclusionary planning for the elite minority. The paper posits that the opportunity space for rural development should be exploited and given concerted efforts to remedy the impact of financialisaton and exclusionary colonial planning. Lastly, community-based cooperatives should be prioritised as appropriate institutional role players in facilitating the process of inclusive and redistributive rural development in South Africa.

Domestic violence is a deeply troubling and pervasive problem that affects individuals and families across the globe. Law enforcement agencies play a pivotal role in responding to domestic violence incidents, tasked with ensuring the safety and well-being of those involved. This study aimed to investigate the situational factors that shape police officers’ decision-making processes when responding to domestic violence cases. The study used a qualitative approach and an exploratory case study design. Five police officers dealing with domestic violence matters were sampled through purposive and snowball sampling techniques. Semi-structured interviews were used to collect data from police officers. In adherence to national COVID-19 regulations, data were gathered through individual telephone interviews until saturation was reached. The data collected were analysed thematically. The findings revealed how organisational procedures, the type of abuse reported, the availability of witnesses, the behaviour of the perpetrator, and the victim’s statement influence police responses to domestic violence. In conclusion, this study has shed light on the multifaceted factors that significantly influence police officers’ decision-making processes when dealing with domestic violence incidents and their subsequent approaches to reported cases. Understanding these factors is crucial for enhancing law enforcement strategies, training, and policies to better serve and protect victims in such cases.

South Africa is a developing country characterised by a high rate of unemployment. Unemployment is more prevalent among women and the youth, as they comprise a larger population in South Africa. This has created a higher demand for public services, burdening the government’s ability to provide services. Promotion and funding of community entrepreneurship can ensure that local communities are given the required skills and support to start their businesses to support their families while creating an impact in society. South Africa has many informal businesses in which community members operate, and street vendors are the noted portion that constitutes this informal trading in South Africa. This paper seeks to analyse how the government can implement local economic development (LED) initiatives in a way that promotes and encourages community entrepreneurship. The local government is a sphere closer to the people and is entrusted with implementing LED initiatives in South Africa. The local government has a vital role to play, but it has not done enough to enhance community entrepreneurship in local communities. Based on this premise, this paper will also analyse the key challenges the local government faces in ensuring that community entrepreneurship is encouraged and promoted. This paper is timely. Therefore, the country is currently faced with a higher unemployment rate, which is mostly prevalent among women and the youth, and effective LED initiatives can promote community entrepreneurship in local communities for the betterment of citizens’ lives.

Traditionally, the business landscape has been male-dominated; however, recent trends indicate a notable rise in female entrepreneurs within rural regions of South Africa. Women-owned small and medium-sized enterprises (SMEs) in the Bushbuckridge Local Municipality encounter various challenges, including issues with financing, access to education and training, gender bias, business skills development, and maintaining a work-life balance. Women entrepreneurs frequently encounter challenges in balancing their professional and family obligations due to numerous domestic duties and responsibilities. Their long-term business success may be jeopardised by these challenges.  This study seeks to examine the challenges encountered by women-owned SMEs, focussing on the Bushbuckridge Local Municipality as the area of investigation. The investigation employed a qualitative approach to gather and examine the data. The investigation employed a semi-structured interview guide for data collection and utilised a thematic content analysis method to examine both empirical and secondary data. A snowball sampling technique was employed to identify appropriate participants, resulting in the successful sampling of forty (N=40) individuals in 2024. The findings indicated that the majority of participants had achieved their matriculation (grade 12) qualifications; however, they conveyed a desire for further skills and training in entrepreneurship to enhance their business management and growth. A significant number of women reported encountering various forms of discrimination, including being advised to stay at home and care for their husbands and children due to their gender. Women-owned businesses encounter barriers in obtaining resources, networks, and opportunities when compared to their male counterparts. The analysis suggests that businesses owned by women ought to receive equal opportunities as those owned by men. It is essential to enhance the capabilities of women-owned businesses by providing resources including technology, financial support, and training in sustainable business development. In conclusion, the study emphasises the importance of the Bushbuckridge Local Municipality acknowledging the contributions of women-owned SMEs and offering the essential support needed to address unemployment in the region. In the process of awarding tenders, it is essential for municipalities to guarantee the inclusion of women on the board of directors, in accordance with the stipulations set forth by the Broad-Based Black Economic Empowerment Act Amendment 42 of 2013.

There is a dichotomy between the conventional theoretical view, which postulates that increased quality of governance stimulates economic growth and advances private capital formation. This study investigates the impact of governance quality and government expenditure on economic growth in the Southern African Development Community (SADC) region. The study applied the Pooled Mean Group and Autoregressive Distributed Lag (PMG-ARDL) model. The annual panel covers the period 2002 – 2023, which comprises five selected countries from the SADC member states. The data set was obtained from the World Bank World Governance Indicators (WBWGI) databases. In the short run, economic growth was linked to government expenditure. In the long run, technical governance quality variables bring participants into action or service through control of corruption and the rule of law. The technical governance quality variables contribute to economic growth and are positive in the long run. At the same time, democratic governance quality variables influence economic growth negatively. However, it was highlighted that a permanent increase in country government expenditure could be experienced due to continuous randomness. The study revealed that weak governance and unstable government expenditure deteriorate economic growth complexity. Henceforth, this study has also enhanced the governance quality and government expenditure theories and empirical literature concerning economic growth by exposing that the governance quality of the selected SADC countries endures commotion. This study recommends that achieving selected SADC growth can be possible by balancing the technical governance quality variables and abating the democratic governance quality variables. Thus, the study contributes by outlining the golden thread that national and international policies should be prioritized in control of corruption and endorse governance effectiveness, regulatory quality, the rule of law, and managing expenditure within the threshold level.

The purpose of this paper is to analyze the ability of Integrated Development Plan in achieving socio-economic development of communities in South Africa. The triumph of Integrated Development Plan is considered vital in improving the socio-economic development of communities in South Africa. South Africa has a reasonably new democratic arrangement that focuses on promoting an enhancement of communities,  over  projects  which  should  be  affiliated with the Integrated Development Plans of local municipalities. Nevertheless, local municipalities continue to perform inadequately which results in local communities’ unhappiness with the poor quality of services provided  to  them. The paper gathers information in respect of various scholars’ notions on IDP and achieving socio-economic development in integrated development planning from related articles, journals, and books. The paper is based on the literature review. The Integrated Development Plan (IDP) is a cornerstone of local governance in South Africa, designed to foster socio-economic development and enhance service delivery across municipalities. The IDP aligns municipal planning with national development priorities, offering a comprehensive framework to address local needs through participatory planning and decision-making. However, despite its objectives, the effectiveness of the IDP in achieving socio-economic development has been questioned, with implementation challenges hindering its success in many areas. A high number of populations in the upcoming years will be in developing countries, whose schemes are  ill-prepared  to  deliver  services  to  their local  communities,  and  therefore  more  emphasis  needs  to  be  placed  on  municipal  development  projects .The study recommends that local governments shift towards a commercial line, to smooth socio-economic development. This is because the contemporary commercial tactic has moved from  concentration on generating  revenue to a concentration on making of worth and reimbursements for diverse sponsors, and, as such, administrative lineups  and  ventures  must  be  established  to  accomplish  this  objective.

This paper aims to analyse the challenges and outcomes of “selling-to-finish” by small and medium enterprises (SMEs) in South Africa. “Selling-to-finish” is a global problem that threatens SMEs everywhere. It entails an unconventional business strategy that deviates from the main goal of most businesses, which is to make profit. In South Africa, “selling-to-finish” in SMEs has a detrimental effect on the country’s economic development, growth, and efforts to combat poverty. The misunderstanding of “selling-to-finish” hinders the growth of SMEs. This is because SME owenrs mistakenly believe that having more clients who buy products and service equates to selling for a profit without doing the necessary calculations. “Selling-to-finish” puts at risk not only the expansion and advancement of SMEs but also the achievement of Sustainable Development Goal (SDG) 1, which is to eradicate poverty and National Development Plan (NDP) vision 2030, which is to build a good economy and provides employment to all citizens. This chapter employed a desktop-based qualitative research. The paper argues that improper application of selling-to-finish causes major downfall of SMEs in South Africa. It found that the achievement of economic growth, development, and poverty reduction is seriously jeopardized by “selling-to-finish” in SMEs. As a result of “selling-to-finish”, SMEs face difficulties such as financial unsustainability, cash flow problems, decreased investment capacity, and competitive disadvantage. It recommends that SME owners should prepare well-informed monthly, quarterly, or annual cash flow statements. It goes on to advise SMEs to contract with outside firms to ensure that their cash flow figures are accurately prepared.

The significance of efficient human resource management for organisational sustainability cannot be overstated. Essential to efficient management is the retention of skilled staff to enhance production, achieved through rewards and perks. This study investigated the impact of rewards and bonuses on the motivation of allied health professionals in a public hospital. The study aimed to evaluate the nature of rewards and benefits offered, as well as their perceived motivational impact. A quantitative cross-sectional study design was employed. The study sample, encompassing the complete target group, consisted of 91 individuals. Participants were provided with self-administered questions. The findings indicated that the chosen hospital offers rewards and advantages that comply with national standards. Furthermore, a beneficial impact of rewards and benefits on motivation was demonstrated. According to Herzberg's theory, the findings indicated that the participants considered both hygiene and motivational aspects significant for motivation. Participants expressed that the absence of what they deemed essential characteristics was demoralising. The report advocates for a unified approach to elucidating policies and procedures pertaining to benefits and rewards. This study's managerial consequences necessitate the implementation of policies that employees comprehend and appreciate. The research enhances understanding of employee motivation within a public sector hospital context, where personnel frequently migrate to metropolitan regions.

The purpose of this paper to discuss the impacts of diversity in the educational setting, it seems necessary ?rst to de?ne some key terms, including culture and cultural diversity. The paper purely theoretical, therefore, information will solicited through literature review to present arguments. Teaching culturally diverse classrooms starts from embracing beliefs that recognise the strengths of cultural diversity. Beliefs are seen as individual cognitive conceptions in constant relation to behaviour and the external environment. Bidirectional relationships exist between personal beliefs, behaviour, and the external environment, but their influence and reciprocal effects vary for different activities and under different circumstances. Diversity has become an increasingly important part of lecturers’ lives beyond school, and even within the classroom it can also help increase their understanding of complex issues of diversity students are confronted with. Similar all social behaviour, teaching and learning is shaped through acculturation and different cultural backgrounds. Most people expect a learning and teaching environment that they are used to from their own educational experience as a student. Teaching in intercultural educational environments should be sensitive to different cultural styles of learning and teaching. This sensitivity is essential, regardless of the subject, whether it is a universal scientific phenomena or not. Paper argues that although cultural groups share commonalties in perspectives, behaviours, and ways of being in the world, they are rarely homogenous. The paper concludes that inclusion of diversity especially when dealing with different cultures is important because it helps with systematic and organized process of applying which strategies and theories to improve the quality of education.