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Police work is a high-stress occupation that exposes officers to violence, threats, and traumatic events daily. These experiences can cause significant personal distress and negatively impact performance. To cope with these stressful events, police officers employ various strategies. This study examined the coping strategies used by junior police officers at Pretoria's central police station, using Lazarus and Folkman's coping model. A qualitative, descriptive design was used to explore the experiences of nine junior officers through individual interviews. The results showed that junior officers primarily used emotional coping strategies rather than avoidance strategies. The identified coping mechanisms included religion, socialization, self-encouragement, motivation, work acceptance, and consultation with health professionals. The study recommends conducting longitudinal studies with larger samples across multiple police stations in Gauteng and among senior officers to further understand and support police officers' mental well-being.

  South Africa is one of the most popular tourist destinations on the African continent, with timeshares—vacation properties shared by multiple owners—being an important feature of the tourism industry as it contributes significant growth and sustainability of tourist destinations. After its introduction in the 1960s, timeshare gained popularity through its capability to provide luxury holiday affordability and security in South Africa. Since then, timeshare businesses have used traditional public relations, marketing, advertising strategies and tactics to increase brand awareness and reach sales targets. During the difficult COVID-19 period, global tourism declined drastically due to travel restrictions, extreme lockdowns and tight regulations, forcing businesses to adapt their marketing strategies to cope with unprecedented challenges and the loss of customers. Before the pandemic’s culmination, travel agencies and timeshares thus utilized digital marketing and social media to effectively strategise and publicly engage with their audiences online. Drawing upon McGuire’s (1969) theory of information processing, and Echtner and Ritchie’s (1993) destination image branding, a content and thematic analysis of two South African timeshare companies and their Facebook page content was studied to investigate the public relations tactics and marketing strategies implemented during the COVID-19 pandemic. Key findings reveal that timeshares engaged publicly with customers through posts which stimulated online participation, which included the sharing of images, information, updates, competitions and discounts, thus maximising the potential of social media to engage with stakeholders on a short to long term basis.

Strategic management assists organizations in formulating, implementing, and evaluating decisions to set objectives. Energy management should consider top management commitment, risk management, corporate social responsibility, and knowledge and awareness of energy strategies as criteria for implementation. The research aimed to evaluate the four criteria in terms of energy management strategy implementation. A quantitative, non-experimental research design was followed using a structured questionnaire. The most important criterion identified is top management commitment. The results indicate a strong positive correlation between top management commitment and energy management strategies and the importance of risk management. Corporate Social Responsibility and limited knowledge and awareness showed a lower correlation but also contributed to the implementation of energy management strategies. It showed that a lack of knowledge and awareness influences the implementation; organizations can do internal awareness campaigns and appoint a dedicated energy team that can assist management in educating and communicating energy strategies. Further findings included that energy management strategies are essential to the overall business strategy of organizations and that organizations can increase their public reputation by positively contributing to corporate social responsibility and top management commitment. Management needs to lead from the front and provide training, resources and leadership in energy practices. It is recommended that organizations set energy plans, have a dedicated energy team and increase their internal awareness and communication. 

This study examines Corporate Social Responsibility (CSR) and brand loyalty within South African consumer marketplaces. This study investigates the relationship between CSR activities and customer behaviour, focussing on the influence of CSR on trust, satisfaction, and loyalty. The socio-economic and historical context of South Africa influences consumer attitudes towards corporate social responsibility, distinguishing it from other global markets. This study advocates for ongoing impact evaluations and stakeholder engagement to enhance the effectiveness of corporate social responsibility initiatives in both business and governmental contexts.

This research aims to examine the factors influencing organisational commitment and its correlation with turnover intention. This study utilised a sample of 357 sales and marketing professionals, encompassing both staff and managerial positions, across twenty multinational pharmaceutical companies in the Vietnamese market. Qualitative and quantitative methodologies are employed in conjunction. Three out of fifteen hypotheses lack support, indicating that employee voice does not generally influence organisational commitment. Only normative commitment and continuation commitment negatively affect turnover intention. Career growth and organisational fairness significantly influence normative commitment, which in turn has a substantial effect on turnover intention. This research is one of the initial studies to identify the antecedents influencing organisational commitment and its correlation with turnover intention, particularly within the context of multinational pharmaceutical businesses in Vietnam. The research findings indicate that implementing practical measures to enhance career development and organisational justice might elevate normative commitment and diminish turnover intention.   

The liberalization of higher education in Cameroon has significantly reshaped the educational landscape, leading to a proliferation of private institutions. While this expansion aims to meet the high demand for higher education and diversify educational offerings, it has been accompanied by systemic issues that undermine educational quality. This study explores the impact of these issues, including corruption, inadequate infrastructure, insufficient laboratory equipment, lack of qualified lecturers, poor academic programs, and inadequate evaluation of the quality and relevance of these institutions. Motivated by the urgent need to address these challenges and enhance educational outcomes, this study investigates the primary infrastructure and equipment deficiencies in private institutions and examines how these deficiencies impact the quality of education. It also examines the impact of corruption and maladministration, highlighting the challenges posed by the employment of underqualified instructors in student training, which further compromises educational quality and student outcomes. The findings reveal significant deficiencies that severely limit the capacity of private institutions to provide quality education. The study highlights the need for comprehensive reforms, including stricter regulatory oversight, increased investment in infrastructure, and measures to combat corruption. Additionally, addressing the use of unqualified lecturers and improving the evaluation processes of academic programs are crucial steps. Addressing these challenges is essential to ensure that private higher education institutions can effectively complement public universities and contribute to national development. The findings and recommendations of this study aim to inform policy changes and educational reforms, providing a pathway to improving the quality of higher education in Cameroon. By implementing these reforms, Cameroon can create a more robust and equitable higher education system that meets the needs of its growing student population and supports the country's broader developmental goals.

While African big businesses are increasingly utilising big data analytics to enhance their competitiveness, many small to medium enterprises (SMEs) across the continent remain hesitant to adopt these tools. Although SMEs could also gain significant benefits from big data analytics, the factors driving their potential adoption for information security management are not yet well understood. This paper presents a qualitative grounded theory study, focusing on SMEs in South Africa. Through in-depth analysis, this research generated a theory that reveals key factors influencing the adoption of big data analytics amongst these SMEs. Using semi-structured interviews, data were collected from 28 owner-managers of SMEs, then transcribed and systematically coded using the grounded theory approach. The resulting substantive theory provides valuable insights into the core aspects driving big data adoption for information security management among South African SMEs – specifically, ability, opportunity, and motivation. The study implies that by understanding the impact of these three factors, SMEs can make more informed decisions to enhance information security performance.

This paper examines the financial and psychological impacts of the current grade system in South African universities, particularly on students funded by the National Student Financial Aid Scheme (NSFAS). The system, designed to enhance the quality of education by ensuring students grasp core concepts before advancing, often extends the duration of study for student. This extension leads to significant financial burdens, including additional tuition fees, accommodation costs, and subsistence expenses. The rigid structure of grading can prevent students from progressing in their programs, as failing a core module often disqualifies them from taking multiple subsequent modules. The literature review highlights international practices and the unique socio-economic context of South Africa. Findings reveal that the system contributes to high dropout rates, increased student debt, and psychological distress. This paper argues for a reform in the grading system, suggesting a cap at 40% pass, instead of 50% pass for progression at undergraduate level, which would alleviate some of these pressures. Discussions focus on the potential benefits of such a reform, including reduced financial strain on NSFAS, improved student retention, and better mental health outcomes. The conclusion reiterates the necessity of policy changes to create a more equitable and sustainable higher education system. By addressing these challenges, South African universities can ensure that more students complete their degrees in a timely manner, benefiting both the students and the broader economy.

The implementation of language policies in South African universities faces significant barriers rooted in the country's socio-economic and historical context. Despite constitutional mandates and policy frameworks aimed at promoting multilingualism and equity, practical challenges persist. Developing indigenous African languages into fully-fledged academic mediums is a complex and resource-intensive process, requiring substantial financial investment, skilled language specialists, and institutional commitment. The historical privileging of English and Afrikaans during apartheid has created an entrenched system where these languages dominate academia, marginalizing indigenous languages. Efforts to elevate these languages to academic status are further complicated by the need for consistent scientific terminology and academic materials, which are currently lacking. Furthermore, the financial burden on universities to support multilingual education, including translation services and recruiting qualified staff, is considerable. This financial strain is compounded by broader economic challenges facing the higher education sector. While preserving Afrikaans as an academic language promotes diversity and inclusivity, it also highlights the disparities in language development and usage in academia. The reluctance of the government to invest heavily in transforming other local languages into academic mediums reflects practical considerations about marketability and global competitiveness, as English remains the predominant language for research dissemination and professional advancement. This paper explores these barriers in detail, drawing on policy guidelines and existing literature, and discusses their impact on higher education institutions and students. The findings reveal a need for a balanced approach that acknowledges both the practical constraints and the cultural significance of multilingualism in fostering a more inclusive and equitable academic environment.

Governance is still a contested concept in both theory and practice.  A proliferation of the concept has sprung up in literature.  One comes across variations where reference is made to co-production, public governance, good governance, hybridity governance, hybrid governance, to name but a few. The aim of this paper is to provide a conceptual overview of the evolution of the concept governance in general and hybrid governance particulary focused on selected African countries.  It is important to clarify what hybrid governance involves, and its implications for state capacity and service delivery.  Furthermore, it is imperative to discern whether hybrid governance could be a useful conceptual tool for facilitating more organised systems of service delivery in parts of Africa and South Africa, or whether it is just “new developmental jargon”. The paper employed a qualitative research approach where secondary sources of information, constituting document analysis, premised around forms of hybrid governance in selected African countries were explored. The paper makes a conceptual contribution to the collaborative international governance discourse.

This article seeks to analyse the impact of systemic hurdles, organisational inertia, and technology limitations on the digital transformation initiatives of the State Information Technology Agency (SITA) in South Africa. The study aims to present a comprehensive framework to improve SITA's digital transformation strategy by tackling these obstacles. This article aims to identify key areas including policy restructuring, capacity building, and the adoption of modern technologies such as cloud computing, big data, and the Internet of Things (IoT). We utilised a mixed qualitative-analytical approach for data collecting and processing. Primary data were collected via semi-structured interviews with SITA personnel, while secondary data were sourced from official SITA papers, such as annual reports and strategy plans. Thematic analysis was employed to discern reoccurring patterns and themes. An analysis was conducted on a dataset of SITA's digital activities spanning from 2012 to 2021. The study's principal findings indicate that (i) systemic obstacles, including antiquated infrastructure and reluctance to change, substantially hinder digital transformation, (ii) effective security protocols and strategic alliances are crucial for surmounting these obstacles, and (iii) the establishment of a comprehensive framework encompassing capacity building and the integration of advanced technologies can significantly bolster SITA's digital transformation initiatives, thereby enhancing. Nonetheless, the study possesses drawbacks, notably its dependence on qualitative data, which may not encompass the entirety of challenges encountered by SITA. Subsequent study ought to adopt a mixed methodologies approach to facilitate a more thorough analysis. Notwithstanding these constraints, the report provides significant insights and pragmatic recommendations for policymakers and practitioners engaged in digital transformation programs at SITA.  

Language and communication play pivotal roles in the insurance industry, impacting claims processing, customer satisfaction, and operational efficiency. This study investigates the dynamics of errors within insurance claims across six distinct languages—African, Afrikaans, English, French, German, and Asian languages. The purpose is to identify language-specific error patterns and their implications for customer-centric methods. This study utilises a dataset of insurance claims spanning multiple languages. The analysis encompasses the probability theories approach to unravel error distributions and their associations. The study reveals that linguistic diversity significantly impacts the insurance industry, emphasising the need for language-centric approaches to error reduction This highlights the need for customised communication strategies and enlightening initiatives to address the unique challenges faced by this linguistic demographic especially the complex legal jargon that is not easily understood by all. In conclusion, this paper advises insurance companies to navigate the complex terrain of multilingual interactions. It enriches the existing body of knowledge surrounding insurance claim management, offering a roadmap to navigate the intricacies of language diversity within the industry. By addressing the linguistic-specific challenges identified in this study, insurance providers can enhance their services, reduce errors, and ultimately foster improved customer experiences.

This research investigates consumer perceptions of retail service quality at a particular supermarket chain located in KwaZulu-Natal, South Africa. It expands upon the SERVQUAL paradigm to examine the determinants influencing consumer happiness and loyalty within the supermarket scenario. The study utilised a quantitative research design to gather data from 400 customers at four supermarket sites in KwaZulu-Natal, South Africa. Exploratory and confirmatory factor analyses were employed to assess the dimensionality, reliability, and validity of variables evaluating retail service quality. Structural equation modelling (SEM) was utilised to examine the interrelations among these constructs. The study examined the impact of interpersonal interactions, loyalty, customer satisfaction, physical attributes, policies, and reliability on customer views. The results demonstrate that clients uphold favourable attitudes regarding all dimensions of service quality, with personal interaction, loyalty, and customer satisfaction being especially significant. The study establishes a substantial positive correlation among policy, physical attributes, interpersonal contacts, and customer happiness. Nonetheless, it fails to establish a substantial correlation between reliability and consumer pleasure. The study emphasises the significant impact of customer happiness on perceived loyalty. The study contributes by adapting and validating the SERVQUAL paradigm for the context of grocery chains. It provides pragmatic insights for service businesses seeking to improve customer experiences and cultivate loyalty.

This study intends to assess the impact of digital transformation on public sector service delivery, concentrating on the State Information Technology Agency (SITA) in South Africa. The report examines critical obstacles obstructing the effective execution of digital transformation programs, including as antiquated infrastructure, procurement inefficiencies, and opposition to change. It also analyses the advantages of agile approaches in improving flexibility, responsiveness, and collaboration in digital projects. We utilised a qualitative study methodology, conducting semi-structured interviews with SITA personnel and analysing pertinent organisational documents. The dataset comprised interviews with personnel from several departments, together with performance and service delivery reports spanning from 2015 to 2022. The study's principal findings indicate that (i) agile methodologies markedly enhance the adaptability and efficiency of digital transformation initiatives; (ii) robust data governance and sharing practices promote transparency and accountability, albeit encountering obstacles such as data silos and inconsistent quality; and (iii) addressing challenges such as digital hesitancy and leadership deficiencies is crucial for cultivating a culture that encourages innovation and continuous improvement. The study ultimately offers strategic recommendations for tackling these difficulties and improving digital transformation initiatives inside SITA.  

This study investigates the influence of board gender diversity on the shareholder value of South African-listed non-financial companies on the JSE from 2013 to 2022. The study used a quantitative quasi-experimental method to examine the influence of board gender diversity on shareholder value creation measures from a multi-theoretical perspective. The board gender diversity measures include the proportion of women directors on the board, the Blau index for board gender diversity, and dummy variables indicating the presence of one, two, three, or more women directors on the board, as well as skewed board, tilted board, and balanced board. Shareholder value creation is proxied using standardised market value added, market-to-book ratio, and Tobin’s Q. The study utilises fixed effects models based on linear and curvilinear models to test the hypotheses. According to linear models, all board gender diversity measures demonstrate a significant positive, negative, or no effect on shareholder value creation measures, aligning with the multi-theoretical perspective of corporate governance research. However, curvilinear quadratic models suggest that the Blau index for board gender diversity and the proportion of women directors on board positively and negatively affect shareholder value creation, highlighting an inverted U-shaped effect. The results recognise the "too much- of- a -good- thing” effect and a possible optimal(or worse) level of board gender diversity as crucial. In conclusion, this study demonstrates that the claim of the ‘‘one size fits all’’ board gender diversity mechanism in creating and maximising shareholder value, often implicitly stated by regulators and advisors, may be misleading.

SMMEs in the Vhembe district encounter distinct problems, such as restricted access to financing, inadequate infrastructure, and insufficient support services. This study examines the impact of entrepreneurial leadership traits, including innovation, risk-taking, and proactive decision-making, on corporate outcomes such as growth, competitiveness, and sustainability. The study examined the correlation between leadership types and business success to provide actionable recommendations for governments and business leaders in promoting entrepreneurial leadership. The research utilised a qualitative methodology to investigate the influence of entrepreneurial leadership on small, medium, and micro enterprises (SMMEs) in the Vhembe district. Data were collected via semi-structured interviews with 16 leaders of small, medium, and micro enterprises (SMMEs), offering a varied perspective across multiple industries and business scales. The findings indicate that entrepreneurial leadership substantially influences SMMEs in the Vhembe District, with transformational and collaborative approaches improving financial and non-financial performance, innovation, and customer satisfaction. The study indicates that implementing transformational and collaborative leadership styles can markedly enhance financial performance, innovation, and customer happiness for SMMEs in the Vhembe District. This research provides novel perspectives on entrepreneurial leadership by examining the distinct setting of the Vhembe District. It contests prevailing ideas by emphasising the necessity for a leadership strategy adapted to local dynamics and market conditions. The study's novelty and significance stem from its distinctive emphasis on the Vhembe District, providing a novel viewpoint on entrepreneurial leadership.

Global research on local governance acknowledges the value of partnerships as strategic facilitators of urban change and regional economic growth. Local government-university interactions have emerged as a critical catalyst for transformation in Africa. The Mutare City Council (MCC), a distinguished local authority in Zimbabwe, has adopted collaborations between local government and universities as a novel strategy to enhance service delivery and overall efficacy. Nonetheless, despite a theoretical and practical paradigm shift towards cooperation between local governments and universities, there has been inadequate research focus on this subject, particularly in developing nations. This article elucidates the lived experiences of the MCC regarding cooperation between local government and universities to bridge this gap. The qualitative investigation of local government-university partnership was conducted through key informant interviews with MCC managers from various units and departments. This article outlines the MCC's collaboration with universities in urban change and the advantages of these partnerships. The paper examines the problems encountered in executing collaborations from the viewpoint of local government. Consequently, the study advises local governments to prioritise collaborations with universities, endorse joint projects and initiatives, and create research and investment units to promote partnerships as a contribution to public administration.

Despite anecdotal evidence indicating that a lack of management support towards internal audits (IAs) affects their efficacy, only a few studies have been conducted on the topic in a provincial government (PG) context. Besides, studies on the lack of management support towards IA efficacy lack theoretical grounding. This research aims to address this knowledge gap. The paper applied principal–agent theory to identify barriers to efficient management support towards the IA role within PGs, using the case of the Western Cape Government (WCG). Initially, questionnaires were sent to 260 WCG participants. The results revealed that management has a bad perception of IA as adding value to the organisation and does not take timely corrective actions based on audit findings and recommendations. The study adds to the limited knowledge about management and the IA relationship within PGs.

This aim of this paper is to present an understanding State-Owned Entities (SOE’s) responses to the energy crisis in Nigeria and South Africa. The energy crisis in both Nigeria and South Africa has posed significant challenges, with both countries experiencing severe power shortages that have impacted economic growth and the quality of life. State-Owned Enterprises (SOEs) in the energy sector, such as Nigeria's NESCO and South Africa's Eskom, have traditionally been central to efforts of ensuring energy security. The paper therefore through a qualitative method of research, attempts to reveal the responses of the SOE’s in these states to address the energy crisis. Hence, it concludes that South Africa responded by unbundling Eskom and Nigeria privatising the energy sector. But these mechanisms are yet to solve the energy crisis.

This paper examines the critical role of youth participation in planning and implementation with the purpose of improving the Integrated Development Plan (IDP). Local governments in South Africa are legally mandated to foster participatory development through IDP, which aim to address imbalances from the predemocratic era and improve socioeconomic conditions. Despite the democratic foundation of these policies, youth participation in IDP formulation remains markedly low. This discrepancy is particularly troubling given the substantial role that youth played in achieving democracy and the proverb that today's youth are tomorrow's leaders. The paper argues that the absence of effective mechanisms for youth participation has led to significant social deficiencies. The paper is conceptual and is grounded in social capital theory. The study uses a qualitative desktop research method, relying on existing literature. The findings reveal that the lack of youth participation in IDP contributes to various problems, including inadequate service delivery, violent protests, substance abuse, and social delinquency. It recommends the establishment of practical and inclusive mechanisms to better engage young people in the IDP process, thus addressing the current gaps and promoting more equitable development outcomes.  Young people's ignorance and the lack of efficient and inclusive mechanisms to promote participation of youth have produced numerous social deficiencies. These problems hinder community development and social transformation. Therefore, this paper concludes that training programs, youth dialogues, and political education should be developed to improve youth understanding of local government processes.